Is anyone's job I.T. Support/Technician?

[apple tango]

Massive thanks _Chris_.

I'm going to send an email and CV to both Echo and Counterspace. I'll let you know if anythings comes of it.

The Technical Courier position could be a problem right now though with only owning a bike. Could be tricky balancing a monitor on the back of it.....

Would be a good excuse for me to finally buy a car though.
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CBR125 -> Bandit GSF600 '99 -> SV650 02

[_Chris_]

[_Chris_]

[Bomberman]

[st3v3]

[Ingah]

OP as you've probably gleaned by now, the easiest way "in" with no experience, is some experience in 1st line, probably for a major ISP.

If you're struggling, accept another job for an ISP, like provisioning, or sales, or customer services, and then try and move to tech as soon as you can - there's a good chance they'll let you if you're not a muppet, and a fair chance they'll let you even if you are

From 1st line (where i am right now, and looking upwards), i feel that the way up is proving yourself and/or gaining qualifications such as CCNA/CompTIA (depending on what you want to be doing). If you're in the right company you can often get there internally. If not, jump ship as soon as you can.
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-- Ingah

[The Disapproving Brit]

Here's how I got into IT:

First, I studied. Lots. Learned my way around NT4, TCP/IP, Office, and whatever other buzzwords I could find in job ads. It's no good being able to talk it if you can't do it. That means you're going to need to study, which will involve probably repeatedly rebuilding your PC with different operating systems and trying to make them work.

Then, I lied. I scrubbed my McDonalds work off my CV, and replaced it with a job at a small company, where I was the only IT staff, looking after their 10 or so PC's around my college hours - the kind of IT work the average small business might need. It implied enough technical experience to interest a first line support recruiter, but being part time and the only IT guy, doesn't overstate my abilities. Then I wrote myself a reference dated the end of my employment there, and noted in my CV that my employment ended because the company closed down.

That was enough to get my foot in the door. All IT managers have had enough idiots on the first line support desk that an interest and basic ability is all you really need to keep the job. I then did 5 years at a major IT services provider (log and route primarily), a few months at a telecoms place, and I've been 6 years at my current place now, and currently doing far more specialist third line stuff, which is when it's just starting to get interesting!
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Current Bikes: 1983 Honda VF400FD / 2003 Honda VT750 Shadow
Bike Test Passed 18/03/09, Car Test Passed 14/05/13

[Mehty]

The best part about working in IT is drinking good coffee and laughing at the people who are trying to patronise you over something they know nothing about.

Don't bother with a NVQ or anything along those lines - i'm being forced into a lvl 2/3 course and its degrading: 'This is a IDE ribbon, this is a hard drive, and this is a ehhh *Reads what the label says* oh this is a keyboard

Dunno if its me, but after working in IT (mainly as a hardware technician, while covering everything else) for about 7 years, most of the courses are frustrating.

Phone support makes me want to rip my hair out, remote support is a nightmare just trying to get some people to install the remote software. Even trying to explain to some people that their computer IS DEAD, NO AMOUNT OF SELLOTAPE WILL FIX IT (really) gets old.

My suggestion would be find a area you'r interested in, get what ever pointless pieces of paper you need to practice it 'professionally' get some experience and work contracts/free lance - Its good money, always a new environment and your not dealing with the patronising old dears who try to pay you in sweets.
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2007 YBR 125 (sold), 2011 ER6-N (sold), LHD 1999 GSX750F (sold), ??????