Refund on nearly new bike?

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

As some of you may know I've had a serious amount of problems with my 2006 BMW K1200R.
I bought it as an ex-demo bike in July '06, since then I've had to interrupt about 7-8 days of work in order to fix problems with this bike.
Problems include:
Number plate falling off on first day (was replaced "as a courtesy")
Gearbox failing and having to be replaced
BMW taking 2 days to sort out a puncture
Ignition key turning itself off (nearly causing serious/fatal crash) x2
Customer service that has included be called a liar by one of their technicians x2
.....and those were just the highlights!

I am looking to get a refund or some sort of compensation for all the time off work and stress this bike has caused me.
Any ideas, tips and/or suggestions?

NB. If I get no where with BMW I'm going to look seriously at trading in the K1200R for a 2006 Speed Triple.

Thanks in advance,
One fed up Danny! Brick Wall

wilbur · Traffic Copper Joined: 20 Sep 2006 Karma :

Yep take it back, sat "its not fit for the purpose for which it was sold"

Get your cash back.

Ariel Badger · Super Spammer Joined: 02 Dec 2006 Karma :

I think you will be needing a lawer on this one, phone around for one that will give a free consultation.
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hmmmnz · Super Spammer Joined: 22 Aug 2006 Karma :

funnily enough this isnt the first time ive heard of this a friend work mate had his one off the road for a total of 12 weeks out of 14 before everything was finally sorted and bmw gave him free hard panniers,
he swears he'll never buy a beemer again, reliable my eye,
trade it in for a 20 year old model and you'll get a million miles on it, technology aye Mr. Green

good luck mate
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Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

hmmmnz, your absolutely right.
My 1996 K75RT which was designed in the late 70's is very reliable.
I've had it a year and it's only broken down once due to an engine bolt coming loose.

Kara · Crazy Courier Joined: 23 Jul 2005 Karma :

I was sold an RVF that turned out to be majorly "broken" (read: disguised hole in petrol tank, no promised MOT, would not accelerate over 90 and i bought it for track use, oil leak.) I took it back under warrenty, gave them a reasonable time limit to fix it (a month), got it in writing that they would fix it to a reasonable standard for the year i.e it was sold as mechanically sound otherwise they would refund the full value back plus a surcharge.

They couldn't fix it, I got my money back. It took me and other people ringing up everyday and moaning in the actual shop on busy days for them to admit it's not fit for purpose. You need to give them a reasonable oppotunity to fix the bike but if they don't, it aint fit for purpose and you are entitled to a refund.

By the way it was Taz motorcycles in Peterborough. To their credit they did refund me eventually. . .
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Rob · World Chat Champion Joined: 16 Mar 2002 Karma :

Finglonga · World Chat Champion Joined: 27 Jul 2004 Karma :

The puncture wont have any relavance to it as the bike was not at fault. But the other things will help your case. I don't think it will be a smooth road geting a refund though. Confused

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MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

Finglonga, I know the puncture wasn't BMW's fault.
But taking 2 whole days to fit a new tyre is far too long.

Rob and Marjay, a Speed Triple is tempting, but it doesn't have ABS, is 30bhp down on power and it's chain drive.
But as I say, if these problems persist, then a Speed Triple it is!

SoulRider · World Chat Champion Joined: 13 Nov 2005 Karma :

Theres brand new ones going for a fantastic price and dont even require a trade in, sign just says at a beach near you!

Cool

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Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

I saw that in the newspaper.
I'm a bit annoyed that the BMW's they pulled out of a sea still work but not mine that was serviced only a few weeks ago! Brick Wall

SoulRider · World Chat Champion Joined: 13 Nov 2005 Karma :

im anoyed i didnt know about it sooner and picked myself up a new bike.

Would have been nice, a new BMW Smile

supposedly they found cars as well.
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MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Finglonga · World Chat Champion Joined: 27 Jul 2004 Karma :

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Rob · World Chat Champion Joined: 16 Mar 2002 Karma :

BFG · Brolly Dolly Joined: 14 Feb 2005 Karma :

Re refund - Have a look at this page.
https://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0003-1011.txt

See the "Action" bit. Ignore the fact that it says "car" the rules are still the same.

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

Thanks for all the advise guys. Thumbs Up

My case is just getting better by the day.
I got a call from BMW earlier to tell me that the ABS/Servo control unit had to be replaced.
I'd hazard a guess that they've spent £2000-3000 so far fixing it on warranty.
At this rate BMW will have spent more on parts, labour and loan bikes than I paid for the bike. Laughing

JonB · Afraid of Mileage Joined: 03 Jun 2004 Karma :

Don't know if it's really related but this is a reason why I wouldn't buy an ex demo bike out of principle. Been far too thrashed and n00bfied by test rides etc.
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Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

I think the gearbox failure could be attributed to it being an ex demo bike, but it's unlikely to be the root cause of all the problems imo.

Johnny GSX-R · World Chat Champion Joined: 14 Feb 2005 Karma :

I've been battling with 'FORD' since June to get a refund on my £12500 Mondeo which was banned off the road by VOSA due to smoke emissions.
The car had done little over 7K when it started smoking and the dealers tried 5 times to rectify the fault and failed. I rejected the car with an official letter which you can download on Trading Standards website.
I have a full legal team and a Barrister on the case and court papers have been served. FORD are intending fighting it out in court.
So far the legal bill for my side has exceeded £7000 since June Shocked

.

Its now a matter of principal not just to recover money, its about dealerships thinking they are untouchable. Thumbs Down

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

Ouch, that's a nasty legal bill.

Good luck with your case. Thumbs Up

mark83 · World Chat Champion Joined: 19 Sep 2006 Karma :

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

Thanks for the suggestion, it meets all my criteria except that it's fully faired.
I want something unfaired so that it's uncomfortable to sit above 100mph; this is an effort to keep my license safe from the Police