Argos Customer Service!!!

TheDonUK · World Chat Champion Joined: 20 Feb 2006 Karma :

Firstly, This is quite long and boring so turn away now if that doesent appeal to you.

Over a month ago i ordered a £170 sofa from argos, The money was taken from my account on the 7th of June,

Dident Hear anything from them for a week or two, so i rang up, got confirmation my order had been received and that someone would be in contact soon to arrange a time and date for delivery.

So some more time passed, i started emailing because the premium rate number costs too much, still assurances that someone would be in contact before the 2nd of Aug (Literally at the extreme end of their maximum 28 day waiting period),

Dragonfly · Super Spammer Joined: 05 Sep 2005 Karma :

I am shocked you even got a reply from someone! i couldnt when they sold my reserved stuff I had on hold and came to collect it the same day. Rolling Eyes

They are shite. My other half used to work there and couldnt stand it. Staff where walking out with pockets full of ipods ffs! And last week he was in there and some buy shop lifted he told the manager who shrugged his shoulders and walked on. Shocked

____________________
All the breast.
Muzza on Binge:
He's too busy beating the everloving shit out of Lizzie to notice this thread has taken a turn down Drama Avenue and stopped off at the popcorn shop.

karen_moomin · World Chat Champion Joined: 11 Apr 2004 Karma :

Get your money back and give it to a company who can be bothered to give you decent customer service Thumbs Up

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

www.saynoto0870.com

0845 640 2020 = 01785 710253 Mr. Green

IMO get a refund, take your money and custom elsewhere. Thumbs Up

Did you order online or in store?

WildGoose · White Van Man Joined: 21 Mar 2002 Karma :

Pretty damn frustrating, although pretty typical. If they had accepted the deal of giving you the difference for the new one then that would have been a result.

But £10, tesco etc hand out this kind of discount like confetti, i'm sure argos/homebase (a massive group) could do better if they could be arsed.

Take your business elsewhere.

I lost patience with delivery services from large groups ages ago, another bonus from my getting a van, you can drive down to the store, pay for it, and wheel it out there and then then get it into your home at a time convenient to you, not have to take a day off work or miss the delivery etc etc.
____________________
So in other words, he stopped you for being flagrantly in posession of a motorcycle in direct contravention of the Hippies, Darkies and People Whose Face I Don't Like The Look of (Police Powers) Act. 1976

Grav · World Chat Champion Joined: 12 Jul 2004 Karma :

Take your custom elsewhere.
____________________
Dark Lord Of Custard

snigger..... Very Happy

iooi · Super Spammer Joined: 14 Jan 2007 Karma :

Refund and go somewhere else.

Just get it in writing with the date, amount and last 4 of card, in case they fail to refund. THen you can get the card provider on the case for refund.
Also how did you pay?
____________________
Just because my bike was A DIVVY, does not mean i am......

UnknownStuntm... · World Chat Champion Joined: 13 Sep 2007 Karma :

Yeah I've got a bit of a bone with Argos atm. Bought a sideboard for the dining room, put it together and the doors don't stay closed. The hinges don't work in the configuration they use them, and I emailed / called to tell them that I would like the manufacturers to sort the issue. All along, they're not interested, can't do it, won't speak to anyone, haven't got a channel of communication with the supplier and so on. They've offered me £15, or a new item, but I pointed out that it's home delivery and assembly and they would have to pay me for the unit now, as it's taken time to receive and build it.

In all, I shouted at 12 people at their 'victim support' centre and am no wiser or better off.

I'm never shopping there for furniture EVER again, and I'd advise everyone to avoid them too. Utter, utter absocunts. Middle Finger

TheDonUK · World Chat Champion Joined: 20 Feb 2006 Karma :

Thanks for the advice,

I will ring them tormorow, Try and get them to budge, if not just get a refund.

Wankers, I will Avoid them where possible in the future...

Kwaks · I'm not a fast rider Joined: 28 Jan 2006 Karma :

Sod the refund, get the new sofa at no additional cost or see them in the small claims court for theft of your money/breach of contract.

Claim (or say you will) for the hardship of sitting on unsuitable chairs due to the delay on top of the extra costs associated because you had to take all visitors to the pub for a comfy chair.

Scream & shout for satisfaction

Cheaper for them to waive the £50 difference than send a lawyer to defend the claim Thumbs Up

____________________
Fallen Angel "Nae sniffing my seat now!!!!! "
www.cliqueycuntsmcc.co.uk
I AM NOT A FAST RIDER!!!!!!!!!

Jebus · Brolly Dolly Joined: 10 Jul 2004 Karma :

i used to work for the fasicst empire that is argos, that stuff does happen but its aint that common but does happen to often, best bet go instore between 9-5 mon to fri that why they cant bullshit you with anything etc talk to the manager be nice and sweet dont start a rant on customer rights unless they are twats then rant on at them, if they dont get you anywere inform them that you will be writting to head office regarding there attitude and customer service skills and also inform them that you will be writting to a local paper to tell them about the piss poor service, that one can probs get you anything from argos! but dont shop there unless you really need to its a crappy place to work u get sod all support from managment or anybody on the phone so end up having to make it up as you go along
____________________
2nd time around Smile

CBT: 8/9/11
125 Varadero

ncrn · World Chat Champion Joined: 24 May 2006 Karma :

I'd say try get a refund and go elsewhere, to be honest I've always been wary of argos, just don't trust a place where you can't see what you are going to buy first.
____________________
Past: 55 Sym Jet, 91 ZZR250, 03 NSR125R. Present: 97 ER-5.
https://www.nsr125.co.uk - NSR Owners forum.

amnesia · Spanner Monkey Joined: 21 Sep 2003 Karma :

We have had the same problems with Argos earlier in the year relating to bedroom furniture.

I eventually found out that if it says 'in stock' on the website, it actually means that Argos are able to order it from their suppliers - who are in Malaysia in our case. In other words they have absolutely NO CONTROL of their supply chain so their delivery quotes are complete fabrication.

We were happy to wait for the quoted 35 day delivery, but it was three months before it was sorted.

We also had to wait until the 35 day delivery time expired before being told it would be another 35 days.

I eventually insisted on a part delivery of what they had on our order as the whole upstairs of our house was fubar with clothes everywhere - we got a wardrobe, a bedside unit and the drawers for the chests...but no carcasses. Why they would have half a product in stock is beyond me.

We also had a faulty drawer runner. I borrwed from an incomplete unit and ordered a spare...to be told it would be 35days.

After speaking direct to a manager, I had 12 hinges through the letterbox the next day.

I went to town with the polite bollocking both on the phone and writing. I was seething but managed to keep it under control. We eventually got about 10% in Argos vouchers out of them. Not what I wanted, but a good enough result I guess.

The only reason we persevered was because they were the ONLY option for the colour of furniture we wanted - and we spent hours looking for an alternative.
____________________
25/7 I'm a God-damn Rock Star
"Arguing about the best 125 is like arguing which Spice Girl could sing best"