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would i have to pay for changing over to same bike?

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BigDan1190
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PostPosted: 02:21 - 26 Dec 2012    Post subject: Reply with quote

Yup, its an admin fee. You have to pay a ridiculous sum for someone in their call centre to change 7 characters on an online database.
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P.addy
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PostPosted: 02:28 - 26 Dec 2012    Post subject: Reply with quote

I'd argue it personally. Nothing to change bar a reg number. Tell them you are fucking off to ebike Wink
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MattEMulsion
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PostPosted: 09:18 - 26 Dec 2012    Post subject: Reply with quote

Almost certainly there will be an admin charge to pay, if you change even the slightest detail. Presumably they will have to produce a new insurance certificate too.
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garth
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PostPosted: 10:04 - 26 Dec 2012    Post subject: Reply with quote

Just phone them and say you checked your certificate and they got the reg wrong Wink
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Davenaylor
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PostPosted: 10:47 - 26 Dec 2012    Post subject: Reply with quote

Hahanumbarse wrote:
I will do, cnuts have already had £24 out of me for late payment even though i did phone up 2 days before stating there may be an issue but you know.

they give me the cheapest quotes on most bikes of tried so they best be nice or i will fuck off else where.


Whenever I've had late payment charges I've had them removed ASAP when it wasn't my fault. It's black mark on your credit rating even for 1!
In my opinion, fight it
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CaNsA
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PostPosted: 10:50 - 26 Dec 2012    Post subject: Reply with quote

Hahanumbarse wrote:
cnuts have already had £24 out of me for late payment even though i did phone up 2 days before stating there may be an issue but you know.


Shocked
You told them that you might be making the payment late and you know there is a late payment charge, yet you seem surprised when they charged you when you made a late payment....

Whats the problem here?
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BigDan1190
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PostPosted: 11:15 - 26 Dec 2012    Post subject: Reply with quote

CaNsA wrote:
Hahanumbarse wrote:
cnuts have already had £24 out of me for late payment even though i did phone up 2 days before stating there may be an issue but you know.


Shocked
You told them that you might be making the payment late and you know there is a late payment charge, yet you seem surprised when they charged you when you made a late payment....

Whats the problem here?


Spot on.

I really don't get most of the people on here with this mindset. "I don't want to pay that, and I don't understand why it is charged. Therefore I won't".

Its ALWAYS much more hassle and costly to fight things like that. These companies don't HAVE to insure you, they do it to make money. You don't get anything for free, deal with it.
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LockyUK
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PostPosted: 11:37 - 26 Dec 2012    Post subject: Reply with quote

CaNsA wrote:
Hahanumbarse wrote:
cnuts have already had £24 out of me for late payment even though i did phone up 2 days before stating there may be an issue but you know.


Shocked
You told them that you might be making the payment late and you know there is a late payment charge, yet you seem surprised when they charged you when you made a late payment....

Whats the problem here?


i was thinking that..
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U_W v2.0
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PostPosted: 15:03 - 26 Dec 2012    Post subject: Reply with quote

Come on guys, Most of these companies have an automated payment system setup.

It's not like a human being has to take time to try to retake the payment. A late payment costs the company nothing. So charging £20+ for an automated system to try to take payment is increadibly stupid.

Yes, we agree to these things in the contract when we take out the policy.

And no I wouldn't mind so much if it was say £5 instead.

But these companies take their "reasonable" charges to the extreme.

Simple fact is, if doing something doesn't cost the company a penny to do, they should not be allowed to make that charge.

So I do understand dumballs mind set of them being cnuts.

However, he agreed to it when he took the policy so it's a bit late to be complaining.

Also, all I have said above, sort of applies to them changing data on a policy.

Reasonable charges would be £5 for making the change, £3 to resend the new policy details via recorded mail. Or no postal charge if sent by email.

That is a reasonable fee for someone changing minor details.

OFT and other authorities really need to crack down on these extortionate "admin" fees.
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andyscooter
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PostPosted: 15:08 - 26 Dec 2012    Post subject: Reply with quote

do you go to work for no money



guess so then as you want them to work for fuck all Confused
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kestrel
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PostPosted: 16:12 - 26 Dec 2012    Post subject: Reply with quote

U_W v2.0 wrote:
Come on guys, Most of these companies have an automated payment system setup.

It's not like a human being has to take time to try to retake the payment. A late payment costs the company nothing.

Simple fact is, if doing something doesn't cost the company a penny to do, they should not be allowed to make that charge.


Are you really so naive that you really believe that late payments cost a company nothing?

Who do you think pays for the hardware, software and IT support for the 'automated payment setup' you refer to?

When you sign a credit agreement you are also agreeing to the penalties and charges associated with late or missed payments. If you think that a particular company's charges are too high then you're free to take your custom elsewhere.
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Alpha-9
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PostPosted: 16:14 - 26 Dec 2012    Post subject: Reply with quote

andyscooter wrote:
do you go to work for no money



guess so then as you want them to work for fuck all Confused

No, he doesn't go to work for free money from the government Wink Thumbs Up

And yep, it's more stupid to think they do it for any other reason than to make money. Of course they do, don't like it? Well too bad. What you gonna do, whine on a forum about it? Laughing

Companies charges are outlined in the contract you ACCEPT
No-one ever bloody reads the things though

If you don't like admin charges i'm sure there's insurers out there that do it for a smaller charge, but my guess is their premiums are much higher.

How many times do you think people ring them to deal with variations in contract, of course it costs money there's millions of people doing it, you think they'll waste all that time for nothing?

If it didn't cost anything to alter your policy people would be ringing up every other week to fuck around
oh i'm on holiday for two weeks cancel my policy and renew it when i'm back plz
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U_W v2.0
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PostPosted: 16:17 - 26 Dec 2012    Post subject: Reply with quote

kestrel wrote:
U_W v2.0 wrote:
Come on guys, Most of these companies have an automated payment system setup.

It's not like a human being has to take time to try to retake the payment. A late payment costs the company nothing.

Simple fact is, if doing something doesn't cost the company a penny to do, they should not be allowed to make that charge.


Are you really so naive that you really believe that late payments cost a company nothing?

Who do you think pays for the hardware, software and IT support for the 'automated payment setup' you refer to?

When you sign a credit agreement you are also agreeing to the penalties and charges associated with late or missed payments. If you think that a particular company's charges are too high then you're free to take your custom elsewhere.


Wow you didn't even bother to read my entire post did you? I basicaly said what you have said in that last part.

And as for the payments, The company may pay for the hardware/software or rent the services for that but that is THEIR choice and those costs are EASILY recovered considering how many of these "admin fees" they take in each month.

90% of the money generated from those fees are probably just feeding whole spit roasted boars on an open fire in the middle of the company owners mansion. (exaggerated yes, but you get my point)

I dont disagree with HAVING the fees, I disagree with the amount of them.
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BigDan1190
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PostPosted: 16:27 - 26 Dec 2012    Post subject: Reply with quote

Seriously?

This fucking unemployed, bent over loony is giving us business lessons?!

Get a fucking job, learn how the world works, and shut the fuck up. Some of us have genuine knowledge about how the systems work and figures of the costs involved and don't sit here preaching about it.

In the words of the great Louis C K, go suck a bag o' dicks.
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LockyUK
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PostPosted: 17:18 - 26 Dec 2012    Post subject: Reply with quote

BigDan wrote:
Seriously?

This fucking unemployed, bent over loony is giving us business lessons?!

Get a fucking job, learn how the world works, and shut the fuck up. Some of us have genuine knowledge about how the systems work and figures of the costs involved and don't sit here preaching about it.

In the words of the great Louis C K, go suck a bag o' dicks.


Have to agree. ... u.w I think you fail to realise insurance companies are businesses and a lot of them listed companies thus under a legal obligation to there shareholders to maximise returns.
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Alpha-9
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PostPosted: 18:42 - 26 Dec 2012    Post subject: Reply with quote

BigDan wrote:

In the words of the great Louis C K, go suck a bag o' dicks.

Like a whole bag? Is he meant to just suck the edge of the bag or each one individually? How does he know when to finish each one, does he have to make them cum or what? Laughing
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BigDan1190
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PostPosted: 19:20 - 26 Dec 2012    Post subject: Reply with quote

https://www.youtube.com/watch?v=CzbURUrgQao
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yaigi
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PostPosted: 19:58 - 26 Dec 2012    Post subject: Reply with quote

Gah, Swinton... yes, they will charge you. Got major issues with them at the moment and their retarded staff so my advice to you would be record all the calls you make to them Thumbs Up
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Derivative
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PostPosted: 23:02 - 26 Dec 2012    Post subject: Reply with quote

I don't have a problem with admin fees, but I do think they're rather excessive.

I mean, if they're going to be 35GBP, why not just gun it and go for 70? 140? 200? Is there a maximum set out in law?

I refuse to believe that 35GBP is the actual cost. That is almost a day's wages for someone in a call center. An hour or two for someone who's more well paid than that.

For them to be free would be unreasonable, but I do think 5-10 quid would be more in line. As it is, it's basically baiting people to not declare modifications and similar stuff.
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BigDan1190
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PostPosted: 23:19 - 26 Dec 2012    Post subject: Reply with quote

Derivative wrote:
I refuse to believe that 35GBP is the actual cost.


Are you a complete idiot or did you just not read the previous posts?

You don't pay costs. You pay a FEE. A fee generally covers costs and company profits.

They don't do it for free you know. They don't have to insure you, they do it because its a lucrative business.
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Rogerborg
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PostPosted: 23:30 - 26 Dec 2012    Post subject: Reply with quote

Derivative wrote:
I don't have a problem with admin fees, but I do think they're rather excessive.

I mean, if they're going to be 35GBP, why not just gun it and go for 70? 140? 200? Is there a maximum set out in law?

If you cancel within 14 days, any charges should be limited to the reasonable cost.

After that, it's entirely down to the contract that you agreed. Or if you think that's unfair, a court's decision on it.

<arry>You're choosing to buy 12 months cover on a specific vehicle with a specific set of risks. Any change to that voids the contract. Insurers are doing us a favour by allowing changes, at any cost.</arry>

Really though, if you go with the lowest quote and don't read the T&Cs before clicking on the "Yeah, what-evah" button, then you've got no grounds for complaining.

I'm happy to pay a little more up front to go with eBike, so that I can just clicky-click and I'm done, no dicking around with phone monkeys, no extra costs beyond the actual risk factors.
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Derivative
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PostPosted: 23:33 - 26 Dec 2012    Post subject: Reply with quote

BigDan wrote:
You don't pay costs. You pay a FEE. A fee generally covers costs and company profits.

They don't do it for free you know. They don't have to insure you, they do it because its a lucrative business.


Sure. Which is the reason for my second sentence.

Why are all of the admin fees set at around that level?

Is it just that the companies feel 35 is high enough to make a decent amount out of, yet low enough that people won't just switch companies?

Surely someone could make a bit from lowering their headline premium yet ramping up admin fees to 100 quid or more?

I'm not really concerned with fairness, after all, a contract's a contract. I just find 35 an odd number because it's fairly similar across most of the major insurers.
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