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iooi |
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iooi Super Spammer
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Motorhate |
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Motorhate Nearly there...
Joined: 02 Aug 2013 Karma :
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Posted: 08:22 - 28 Apr 2017 Post subject: |
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I've drafted a letter to the FOS complaining about the situation. Hopefully they'll kick their arses and get this problem sorted. I've also asked for some compo for my inconvenicne but I don't hold out much hope. MCE will probably refuse to insure me now ____________________ Current - Harley Davidson FXDB Street Bob | Harley Davidson FLTR Road Glide | Harley Davidson Road King
GONE - Honda CB500 Ratbike | Yamaha FZ750 | Yamaha XVS1100 | Kawasaki VN2000 | Kawasaki ER-6 F | Harley Davidson XL883L Sportster |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 08:34 - 28 Apr 2017 Post subject: |
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You have to complain to MCE first. It's 8 weeks before you can go to the FOS. This is why we keep saying: complain immediately, the moment anything goes wrong.
https://www.mceinsurance.com/content/mce-complaints/
Also, don't let them fob it off as an "informal complaint". The issue isn't the speed of their "investigation", it's getting a satisfactory resolution.
MCE wrote: | Here at MCE Insurance we are committed to delivering an exceptional customer experience at every opportunity |
Well, no argument there. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Motorhate |
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Motorhate Nearly there...
Joined: 02 Aug 2013 Karma :
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Posted: 09:26 - 28 Apr 2017 Post subject: |
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Rogerborg wrote: | You have to complain to MCE first. It's 8 weeks before you can go to the FOS. This is why we keep saying: complain immediately, the moment anything goes wrong.
https://www.mceinsurance.com/content/mce-complaints/
Also, don't let them fob it off as an "informal complaint". The issue isn't the speed of their "investigation", it's getting a satisfactory resolution.
MCE wrote: | Here at MCE Insurance we are committed to delivering an exceptional customer experience at every opportunity |
Well, no argument there. |
Would a verbal bollocking not be sufficiant. I've had words with them for the last three months about this or do I have to go through "offical channels" ? ____________________ Current - Harley Davidson FXDB Street Bob | Harley Davidson FLTR Road Glide | Harley Davidson Road King
GONE - Honda CB500 Ratbike | Yamaha FZ750 | Yamaha XVS1100 | Kawasaki VN2000 | Kawasaki ER-6 F | Harley Davidson XL883L Sportster |
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bamt |
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bamt World Chat Champion
Joined: 15 Dec 2013 Karma :
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Ste |
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Ste Not Work Safe
Joined: 01 Sep 2002 Karma :
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chris-red |
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chris-red Have you considered a TDM?
Joined: 21 Sep 2005 Karma :
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Posted: 10:02 - 28 Apr 2017 Post subject: |
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I've been listening to a biking podcast 'Front End Chatter' It is run by a couple of bike journos. It's really good, they discuss Racing, new bikes they've ridden and things that affect the biking world. They also answer a lot of reader mail.
Recently someone with a new Africa Twin, emailed to complain about a few things on their bike, wheel corrosion and crap heated grips I believe. They got in touch with a contact at Honda and gave advice how to handle it. Off the back of this other people also emailed to say they had the same issues.
It might be worth chucking them an email see if they can use their contacts to find anything more about it it could also be a rallying call for other people to complain and maybe shine a bit more light on the fuck up.
Also they are sponsored by bennetts so they'd love it
If someone can dig out the other threads about this I'll chuck them a mail. ____________________ Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything. |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 10:37 - 28 Apr 2017 Post subject: |
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Mmm, if we actually had a biking press that did more than regurgitate press releases and rate every new bike as eleven-stars-would-shill-again, this is the sort of thing they should be all over. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Motorhate |
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Motorhate Nearly there...
Joined: 02 Aug 2013 Karma :
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chris-red |
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chris-red Have you considered a TDM?
Joined: 21 Sep 2005 Karma :
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bamt |
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bamt World Chat Champion
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Rogerborg |
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Rogerborg nimbA
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Ste |
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Ste Not Work Safe
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Motorhate |
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Motorhate Nearly there...
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 12:32 - 28 Apr 2017 Post subject: |
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Nice one. To where have you sent it? I note that they want you to call, as that makes it easier to lose / not record it. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Motorhate |
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Motorhate Nearly there...
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iooi |
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iooi Super Spammer
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Rogerborg |
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Rogerborg nimbA
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Motorhate |
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Motorhate Nearly there...
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 11:15 - 23 May 2017 Post subject: |
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Have you looked into what a policy elsewhere would cost you?
If it's less than or even comparable to MCE, I'd feel free to ignore them. Keep checking the MID, buy elsewhere if you show up as uninsured.
And no, I wouldn't declare it as a refused or cancelled policy, but I would continue the complaint.
Feel free to invoice them an administration fee for every time you've contacted them. What's their fee? £35 a call? £50? ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Motorhate |
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Motorhate Nearly there...
Joined: 02 Aug 2013 Karma :
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Posted: 11:52 - 23 May 2017 Post subject: |
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Yeah, I did check, all are more expensive unfortunately. I've only got one month left to pay now which will cover me up to October but that's not the point. I see where you're coming from with the whole ignoring them and getting another policy but if they cancel it, I'm sure another company would find out and I'll be blacklisted.
I just got off the phone to them as I was getting more and more angry the more I thought about it. Spoke to the bod on the phone who just wanted payment and got them to confirm the issue was again at their end. This was confirmed and I asked to speak to manager…
“Sorry manager not available”
“OK, I’m going to raise a complaint with the Insurance Ombudsman”
“Hang on, I’ll just get the manager”.
Manager miraculously appears on the phone.
I told them the whole rigmarole of what had gone on over the past four months, how much of a pile of shite their company is, and that I want compo for the inconvenience they’ve caused. £30 sheets a month should cover it for the phone calls and stress. No can do they said. OK, no problem, I’m going to financial services people about it. “OK, we’ll give you £30 off this months payment and we won’t fine you”. Cue me going ballistic to which she quickly withdrew the threat to fine me for late payment.
Bottom line (after calling bullshit numerous times to her comments on various things from IT glitches to “it never happening again”) they’re going to consider my complaint and respond to me within 72 hours. If not, complaint is going to ombudsman. Never will I use MCE again.
*** UPDATE ***
It would appear that pants have been shat and they've rang me back offering to waive this months payment for me. Given the circumstances, I think this is the best I'm going to get (for now anyway). I've told them I want the complaint call held open until next month to see if the payment will go through automatically. They've reluctantly agreed. It's amazing what the threat of the insurance ombudsman does to grease the skids of justice. ____________________ Current - Harley Davidson FXDB Street Bob | Harley Davidson FLTR Road Glide | Harley Davidson Road King
GONE - Honda CB500 Ratbike | Yamaha FZ750 | Yamaha XVS1100 | Kawasaki VN2000 | Kawasaki ER-6 F | Harley Davidson XL883L Sportster |
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Commuter_Tim |
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Commuter_Tim World Chat Champion
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iooi |
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iooi Super Spammer
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Motorhate |
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Motorhate Nearly there...
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ThatDippyTwat |
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ThatDippyTwat World Chat Champion
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Old Thread Alert!
The last post was made 6 years, 341 days ago. Instead of replying here, would creating a new thread be more useful? |
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