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| Shaft |
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Shaft
World Chat Champion
Joined: 27 Dec 2010
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 Posted: 23:35 - 03 Jun 2017  Post subject: Samsung Phone Help |
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I'll try to keep this short.
Got a Samsung Galaxy Ace II on PAYG, the service provider is Virgin and the bundle is mostly data and texts.
Fairly recently, it's started burning data like it's going out of fashion, eg, I put fiver on it at 8am Thursday, by Friday morning I'm getting texts telling me I'm running low on credit - checked my usage online (keep in mind I don't do anything 'outgoing') and it's doing what I assume is updating type stuff, free of charge, but at around 8.30am it does something that costs £2.00.
All my online bill tells me is how much data has been used (this item is no different to any other) and how much it cost.
Is there any way that a smartfone technophobe such as myself, can interrogate the phone and find out what app is doing this?
TIA
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Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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| MahatmaAndhi |
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MahatmaAndhi
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| iooi |
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iooi
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| Posted: 09:01 - 04 Jun 2017 Post subject: |
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So just what are you doing on your phone? *** Proberly the most important bit of info people need *** 
Is it set to WiFi when a connection available? Or is it still using your data?
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bugeye_bob
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| UncleFester |
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UncleFester
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| Shaft |
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Shaft
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| Posted: 20:49 - 04 Jun 2017 Post subject: |
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| iooi wrote: | So just what are you doing on your phone? *** Proberly the most important bit of info people need ***
Is it set to WiFi when a connection available? Or is it still using your data? |
As I said in the OP, I do very little with it.
Wi-fi is turned on, packet data is also on, data roaming is off.
I rarely make calls, I send the odd text, but it mostly gets used for keeping in touch with one person, via Facebook Messenger, but I don't look at Facebook itself.
I don't use it to browse the internet, unless I'm out and I need to look up something specific, like an address.
I can't find anything in the settings that allows me to look at specific instances of data usage, or what my update schedule might look like.
____________________
Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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| Ste |
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Ste
Not Work Safe
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| Kawasaki Jimbo |
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Kawasaki Jimbo
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iooi
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| Ste |
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Ste
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| M.C |
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M.C
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| Posted: 15:20 - 05 Jun 2017 Post subject: |
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That's a fairly sexy deal. Currently paying £10 p/m for 4GB, 500 mins/unlimited texts but that ID one would be better (even if the data amount would be a bit tight). BT often have variations on the same offer though, and you get a load of amazon/itunes vouchers. |
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| Shaft |
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Shaft
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| Posted: 20:03 - 05 Jun 2017 Post subject: |
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| Kawasaki Jimbo wrote: | I've had this with Samsung and with Apple. Go to Settings and switch off mobile data for any specific app you don't use daily. Location Services too. They seem to look for updates and charge you for it. With Samsung it was mainly Google sapping funds. With Apple close the background apps (double-click the home button and swipe away). I'm sure it's all deliberate robbery. |
That's the impression I get, especially after I called Virgin today and they refunded my 4 quid, but couldn't tell me which app it is that's causing the problem.
This seems a bit odd to me, as they know how much data each individual connection uses and can differentiate between what's chargeable and what isn't.
To others who have suggested a change of tariff, firstly, for various reasons, I can't change to a contract, I'm stuck with PAYG.
Secondly, it's not the amount of data usage that's the issue, it's a particular service that, for whatever reason, is not free and seems to be scheduled to take place in a specific window of time.
____________________
Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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Ste
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| Shaft |
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Shaft
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Ste
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Shaft
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| Posted: 22:54 - 05 Jun 2017 Post subject: |
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wireless and networks, nothing in there about data usage
____________________
Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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| M.C |
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M.C
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| Going |
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Going
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| Shaft |
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Shaft
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| Posted: 23:09 - 05 Jun 2017 Post subject: |
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It's Android version 2.3.6, if that helps
____________________
Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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| Ste |
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Ste
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| Posted: 23:52 - 05 Jun 2017 Post subject: |
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Ermmmmm, well it might be trying to update the version of Android to Jelly Bean.  |
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Ste
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| Shaft |
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Shaft
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| Ste |
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Ste
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| Posted: 00:41 - 06 Jun 2017 Post subject: |
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Well okay, don't tell us how much data it is.
40% of the data is being used up with the mystery £2 so knowing how much you've bought for £5 will give some context as to how much data we're talking about.
"data is being used for free" wtf? |
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Shaft
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| Posted: 07:41 - 06 Jun 2017 Post subject: |
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So, what I mean is, if I look at my bill, there's a couple of dozen instances of 'using the internet' - the amount of data used by each instance ranges from 6KB to 343KB and the chargeable item was 41KB, which appears in the middle.
So I'm not being charged because I've used too much data in a single instance, or because I've got to my limit, because there are substantially larger single use instances and instances that occur after the offending item.
____________________
Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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P.
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| Posted: 08:42 - 06 Jun 2017 Post subject: |
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If you use WiFi, I assume home + office, just disable the data side of it.
Having said that, 2.3.6 has no data usage monitor, use https://play.google.com/store/apps/details?id=net.rgruet.android.g3watchdog&hl=en but download over WiFi obviously.
That will show whats being used, personally though, if you have wifi in work/home, you'll be driving the other times so no need for data 
Also, I'm rarely on data as I work over WiFi at work and home, however check my usage for Messenger and Google Services...
https://i.imgur.com/h7ecipbl.png |
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Old Thread Alert!
The last post was made 6 years, 316 days ago. Instead of replying here, would creating a new thread be more useful? |
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