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Fisty |
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Fisty Super Spammer
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Pete. |
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Pete. Super Spammer
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 10:30 - 30 May 2018 Post subject: |
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AꓭBA wrote: | Dear Roger,
Thanks for providing this link.
Not nice seeing someone pride and joy with damage like this L
The OP has sent us an email and we have replied to him with a detailed reply.
I won’t go into full detail with what we have explained to the OP, however we have asked him to return the part (along with the other end fittings) for close inspection.
As you have contacted us (possibly as an abba customer, or a possible future customer?) I feel I should explain briefly to you, at this stage that we feel the part in question has been neglected and used incorrectly (not once, but for many years!) Just by looking at the photo you can clearly see the internal circumference of the fitting is very badly damaged and is obvious it has been used over the top of a nut/bolt head, which is not what this part is designed for. This has caused many score marks (from the sharp, points of the nut) some of which you can easily see even from the photo that the inner edge is badly damaged, this will over time cause fatigue to any material and eventually as it sadly has in this instance cause a failure.
It is clear that someone has used the stand for many years without using the correct fitting kit for each bike. When used in the correct manner, the standard fitting (either side) should not show any deep score marks like this.
I should add that, It is often the case that the abba fitting is designed to fit over a nut/bolt head, but only when the correct "bike specific" adapter is used inside these standard fittings, which when required in most cases has a greater wall thickness.
It’s still very sad to see damaged to the OP’s bike L. We have offered him a complete Standard kit FREE of charge as a good will gesture, but unfortunately this will not help fix the damage to the bike.
Thanks for the offer for us to comment on the forum but we will pass on this, from experience of seeing other companies do this it often turns into a slagging match and is not helpful to anyone, although it is frustrating when we can’t defend ourselves and this can give the wrong impression to potential new customers.
If you need any more information please let me know, and thanks for taking the time to advise us of this forum chat.
Best regards
abba Motorcycle Equipment UK Ltd, |
Of course, a really successful billion dollar company run by an intelligent and well educated people would have just blicked me, but not everyone can be a stable geniuses. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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MarJay |
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MarJay But it's British!
Joined: 15 Sep 2003 Karma :
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Polarbear |
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Polarbear Super Spammer
Joined: 24 Feb 2007 Karma :
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Posted: 15:25 - 30 May 2018 Post subject: |
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Rogerborg wrote: | AꓭBA wrote: | Dear Roger,
Thanks for providing this link.
Not nice seeing someone pride and joy with damage like this L
The OP has sent us an email and we have replied to him with a detailed reply.
I won’t go into full detail with what we have explained to the OP, however we have asked him to return the part (along with the other end fittings) for close inspection.
As you have contacted us (possibly as an abba customer, or a possible future customer?) I feel I should explain briefly to you, at this stage that we feel the part in question has been neglected and used incorrectly (not once, but for many years!) Just by looking at the photo you can clearly see the internal circumference of the fitting is very badly damaged and is obvious it has been used over the top of a nut/bolt head, which is not what this part is designed for. This has caused many score marks (from the sharp, points of the nut) some of which you can easily see even from the photo that the inner edge is badly damaged, this will over time cause fatigue to any material and eventually as it sadly has in this instance cause a failure.
It is clear that someone has used the stand for many years without using the correct fitting kit for each bike. When used in the correct manner, the standard fitting (either side) should not show any deep score marks like this.
I should add that, It is often the case that the abba fitting is designed to fit over a nut/bolt head, but only when the correct "bike specific" adapter is used inside these standard fittings, which when required in most cases has a greater wall thickness.
It’s still very sad to see damaged to the OP’s bike L. We have offered him a complete Standard kit FREE of charge as a good will gesture, but unfortunately this will not help fix the damage to the bike.
Thanks for the offer for us to comment on the forum but we will pass on this, from experience of seeing other companies do this it often turns into a slagging match and is not helpful to anyone, although it is frustrating when we can’t defend ourselves and this can give the wrong impression to potential new customers.
If you need any more information please let me know, and thanks for taking the time to advise us of this forum chat.
Best regards
abba Motorcycle Equipment UK Ltd, |
Of course, a really successful billion dollar company run by an intelligent and well educated people would have just blicked me, but not everyone can be a stable geniuses. |
A reasonable reply. Of course the results of their investigation would be nice to see but I doubt that will come about. ____________________ Triumph Trophy Launch Edition |
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Fisty |
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Fisty Super Spammer
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Fisty |
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Fisty Super Spammer
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P. |
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P. Red Rocket
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Fisty |
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Fisty Super Spammer
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P. |
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P. Red Rocket
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Fisty |
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Fisty Super Spammer
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DrDonnyBrago |
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DrDonnyBrago World Chat Champion
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chris-red |
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chris-red Have you considered a TDM?
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 13:14 - 12 Jul 2018 Post subject: |
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I'm not an Internet Busybody, I just roleplay one online. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Hong Kong Phooey |
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Hong Kong Phooey World Chat Champion
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Fisty |
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Fisty Super Spammer
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recman |
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recman World Chat Champion
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Old Thread Alert!
The last post was made 5 years, 258 days ago. Instead of replying here, would creating a new thread be more useful? |
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