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garth |
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garth World Chat Champion
Joined: 15 Dec 2004 Karma :
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Posted: 18:33 - 19 Mar 2019 Post subject: eBay returns advice on faulty shiz |
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I bought myself a quickshifter.
Doesn't work.
Messaged seller, who advised me to go to the manufacturer.
Manufacturer replied saying send back for an exchange under warranty to seller.
Lost faith in product, want a refund. Opened returns case on eBay, have label to send back.
Seller is saying they won't accept it as it's been opened. They will only offer a partial refund for the faulty module despite the fact I bought it as a whole. They'll swap the unit, but I've lost faith in it, and would prefer a refund.
I call BS so phoned eBay who have said send it back and they will make sure I get a refund, within 48h of the tracked parcel arrival. eBay are aware it's been opened, otherwise how would I know it wasn't faulty?
Seller maintains that they will send it back to me...
The seller is maintaining that I've been misinformed, but surely returning a faulty item for a refund is reasonable?
Paid by PayPal, planning on sending tomorrow, but don't want to end up with no product and no cash..!
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I am very sorry but ebay have given you incorrect information, if you want to continue with the return that's fine but we will send you back item that is ok and we will test the faulty one, if it works then we will send you the rest back, or as per previous message we can continue with the faulty item exchange |
____________________ You ain't a has been if you never was |
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Ste |
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Ste Not Work Safe
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weasley |
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weasley World Chat Champion
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NeverAgain |
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NeverAgain Nova Slayer
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MarJay |
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MarJay But it's British!
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LustyLew |
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LustyLew World Chat Champion
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garth |
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garth World Chat Champion
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Baffler186 |
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Baffler186 World Chat Champion
Joined: 31 May 2013 Karma :
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Posted: 11:42 - 20 Mar 2019 Post subject: |
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Similar thing happened to me (albeit was a £20 e-cig). Arrived, didn't work, messaged seller (business), seller said no refund because open and used (how else do you test it?). He wanted to test it himself and send a replacement battery. I said no, I'm not sodding about with bits, I just want a full refund because it doesn't work.
No more contact from seller so I got e-bay involved. Provided receipt from postage (not tracked) and I had a refund within half an hour.
As far as I understand it, if it's faulty and within 30 days then you get a full refund and don't have to pay return postage. Sellers will always try it on with partial refund, you pay for postage etc but the law states if it's faulty you should not have to pay return charges. Nor must you accept their offer of replacement parts if you just want a full refund.
IME e-bay always side very well with buyers ____________________ Current: 2009 SV650 S, 1990 Kawasaki GT550
Previous: 2009 CBF125, 1998 GSF600, 2004 FZ6 Fazer, 1978 CB400a Hondamatic |
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Ste |
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Ste Not Work Safe
Joined: 01 Sep 2002 Karma :
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Posted: 14:37 - 20 Mar 2019 Post subject: |
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This isn't to with the Consumer Protection Act or Sales of Goods Act, it's all about the eBay Money Back Guarantee which is far easier.
https://pages.ebay.co.uk/ebay-money-back-guarantee/
"What about if I return through eBay and they send it back claiming it not to be faulty?"
Phone eBay and ask them.
As to whether eBay side with buyers, IMO a lot of it is about being seen to be engaging with the buyer and eBay. They've sided with me when buyers have been being derps, you ask questions to the buyer using the eBay resolution centre and if the buyer gives less than complete replies then that goes in your favour.
Any problems as a seller and you think the buyer is taking the price, you phone eBay immediately because they don't like buyers trying to abuse the money back guarantee. They hear your side of the story first and you're the good guy proactively trying to resolve the problems.
Phone eBay with your questions and get the item posted today. Getting it posted ASAP strengthens your position. |
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garth |
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garth World Chat Champion
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Sister Sledge |
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Sister Sledge World Chat Champion
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McHattrick |
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McHattrick Nova Slayer
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J4mes |
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J4mes World Chat Champion
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Baffler186 |
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Baffler186 World Chat Champion
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Old Thread Alert!
The last post was made 5 years, 37 days ago. Instead of replying here, would creating a new thread be more useful? |
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