Complaint email

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Looking for options on my email.

Long story short, I had a bike accident that has taken ages to sort I have been dealing with a legal company provided by my insurance broker. These guys have been pretty good, they passed my claim onto a solictor to prepare it for court. These guys have been shit. I'm not going to go into it but the solictors are impossible to get hold of so I have resorted to contacting the claims handler who I have a good relationship with. The claims handler spoke to the solictor and said they would call me which they haven't. I'm effectively threatening to smear the reputation if this isn;t resolves although I feel slightly bad as the handler has been good to me.

What do you reckon?

Hi ?????,

I have been weighing up my options and have decided that if I have not had a satisfactory responce from ***** solicitors to the following points by next monay 29th of June, I will not be doing business with any insurance company using XXXX to provide there legal services, and I will be checking there legal service before I get a quote. I will inform them why I am not going to be taking a quote from them. I will also be informing my insurance broker (????) how unhappy I have been with the service from the solicitors that XXXX have provided and informing them I will not be using them again if there legal cover is provided by XXXX while they employ *****. Further to this I will inform all my biking friends and will post on serval forums I frequent my experiences and urge them not to use XXXX's services especially while they are still employing the services of ***** solicitors. I understand you cannot have complete control over outside entities, but I do not believe you should even consider using ***** solicitors again if you wish to keep a good reputation. Furthermore I will write to various biking publications such as MCN, Ride and Bike magazines informing them of my story asking them not to use your services while you are still sending work to *****.

I want answers to the following,

Why I have never recieved a call back from anybody at ***** solicitors despite being told scores of times somebody will ring me.

Why I have not recieved the Cheque for the damages to my bike, despite being told by ***** solicitors I should have recieved one approximately 5 weeks ago, further to this I was told by ***** that if the cheque was not recieved in 7 days they would be sending ballifs to the 3rd party insurance company, obviously this has not happened, why?

When will I be recieving my cheque.

What if anything, yourselves or***** will be doing to compensate me for the Irritation, worry & difficulties sterming from the actions (or lack thereof) of *****.

This has been going on far to long and has put me in financial difficulties as I budgeted this money that was promised to me, the service I have had from the Staff at XXXXX has been excellent, you and the rest of your colleagues I have had dealings with have been very friendly and helpfull. Unfortunatly ***** are representing you. I assume you realise it takes a long time and many satisfied customers to build a good reputation but very few unsatisfied customers to ruin it.

I have also reported **** to the Law Society and will be following with that if I have not had answered my point suffiantly

I hope this will prompt some firm actions from the directors of your company, I hope you understand these actions are out of desparation as currently I feel completely helpless. How can I deal with this company if they do not answer my calls?

I want a quick resolution so I can put this episode behind me.

Yours expectantly

Chris Brown

I've taken out the names as I do not want to slag them off yet, I will let them meet my deadline first.

**** = Solicitors = Scum

xxxx = claim handler = good

This is a email to the claim handler off the back of a email he sent to me and the solicitor which they have not replied to.

I'm taking advice on everything about this letter, tone, grammar langauge etc.
I'm shit with letters, and dyslexic. So need help.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

technophobe · Borekit Bruiser Joined: 07 May 2009 Karma :

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

don't use ampersands, and don't use Hi at the beginning of a formal letter.

Use Dear, and type out the whole word 'and'.
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

supZ · World Chat Champion Joined: 03 Feb 2009 Karma :

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Oh yeah and when putting in a number, type the word rather than the figure.

I have been waiting 7 days

I have been waiting seven days. It is just nicer.
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

I took onboard some of the advice and rewrote my email. I didn;t completely agree with Techno as I wanted it to be aggressive.

I sent this

Hello x,

Since y doesn't seem to want to reply you either I have been weighing up my options and have decided that if I have not had a satisfactory responce from y solicitors to the following points by next monay 29th of June, I will not be doing business with any insurance company using x to provide there legal services. I will also be informing my insurance broker (000000) how unhappy I have been with the service from the solicitors that x have provided and informing them I will not be using them again if there legal cover is provided by x while they employ y. Further to this I will inform all my biking friends and will post on serval forums I frequent my experiences. I understand you cannot have complete control over outside entities, but I do not believe you should even consider using y solicitors again if you wish to keep a good reputation. Furthermore I will write to various biking publications such as MCN, Ride and Bike magazines informing them of my story.

I want answers to the following,

Why I have never recieved a call back from anybody at y solicitors despite being told scores of times somebody will ring me.

Why I have not recieved the Cheque for the damages to my bike, despite being told by y solicitors I should have recieved one approximately 5 weeks ago, further to this I was told by y that if the cheque was not recieved in 7 days they would be sending ballifs to the 3rd party insurance company, obviously this has not happened.

When will I be recieving my cheque.

What if anything, yourselves or y will be doing to compensate me for the Irritation, worry & difficulties sterming from the actions (or lack thereof) of y.

This has been going on far to long and has put me in financial difficulties as I budgeted this money that was promised to me, the service I have had from the Staff at x has been excellent, you and the rest of your colleagues I have had dealings with have been very friendly and helpfull. Unfortunatly y are representing you extremely poorly. I assume you realise it takes a long time and many satisfied customers to build a good reputation but very few unsatisfied customers to ruin it.

I hope this will prompt some firm actions from the directors of your company, I hope you understand these actions are out of desparation as currently I feel completely helpless. How can I deal with this company if they do not answer my calls?

I want a quick resolution so I can put this episode behind me.

Yours expectantly,

Chris Brown

Which was responded to with this

Dear Chris,

Further to my previous email, I have now had a telephone conversation with y.

He has explained to me the chronology of events.

As you are aware, a settlement agreement was made between y Solicitors and the third party’s solicitor.

What is called a ‘Consent Order’ was drawn up, signed by both parties and sent to the Court for an official stamp of approval.

Unfortunately, the Court has had a backlog and has been unable to provide its approval.

The effect of this is that because the other party have not breached the Consent Order (i.e., it hasn’t been approved), Andrew could not enforce any legal action as no breach had technically occurred.

I say technically, due to the fact that the third party solicitor, having already agreed the amount, did not necessarily have to wait for the Court’s approval to the Consent Order to issue your payment.

On that basis, y spoke to the third party’s solicitor today who apologised for not releasing the payment sooner and confirmed that he would raise and issue your payment either today or tomorrow.

I must stress that this is a representation made by the third party’s solicitor to y.

I sincerely hope that this payment will be with y next week to enable them to put you in funds as soon as possible.

I trust this is of assistance, but should you have any concerns, please do not hesitate to contact me.

Yours sincerely,

and I have sent this,

Thank you for the mail x, could you ask Mr y if the explanation was this simple why he did not see it fit to contact me to let me know despite numerous calls made to his office? He seemed to pride himself on telling me that he was a specialist and only took 25 cases on a once surely this would leave him plenty of time to spend 5 minutes on the phone explaining this to me. See the other points addressed in my previous mail I would like answers to those as well. I shouldn't have to threaten telling my bad experiences to all and sundry to get a response.

I would also like a personal written apology from Mr y

Thank you for you excellent customer service, you should give y some pointers.

Chris

Getting somewhere at least, once I have the cheque I'll let you in on the solicitors as they are complete scum. The Claims handler have been good to me and I do not wish to tarnish there reputation.
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

JonB · Afraid of Mileage Joined: 03 Jun 2004 Karma :

"Don't use "Hi" at the start of a formal letter".

Ok then, i'll just use "Hello".

Dear oh dear oh dear. Laughing

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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Clanger · Stirrer Joined: 27 May 2004 Karma :

I hope you used question marks at the end of the questions you asked? Otherwise they might think you are making a statement, and don't realise they are supposed to reply...
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Be who you are and say what you feel, because those who mind don't matter, and those who matter won't mind - Dr. Seuss