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Attention Virgin Media broadband customers!!!!!

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Polo
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PostPosted: 17:06 - 15 Aug 2009    Post subject: Attention Virgin Media broadband customers!!!!! Reply with quote

Evening and all that.

I was just perusing my Virgin Media bill (don't normally touch the bills - I leave them for the missus to sort) and noticed we are still paying £25 for 10mb cable broadband which I thought is quite a lot in this day and age.

I went onto their website to see what other packages they had as we have their phone service too and thought I might get a combined package.

I noticed new customers were being offered 10mb broadband, stand alone, for a initial £5 pm for 3 months and then £14pm thereafter.

Poised for a fight I rung them up. 10 minutes later I have a £80 credit applied to my account, a upgraded modem being sent out to allow me to receive my new 20mb broadband, for £20 per month.

No arguing or anything. OK, they should have added a £11 credit per month, automatically, to my bill but credit where credit is due, they sorted it all out themselves with no input from me.

Check your bills people!!!
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Pete.
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PostPosted: 20:46 - 15 Aug 2009    Post subject: Reply with quote

Nice one there - thanks for the tip. Can't see the point of doubling the bill for double the speed. Is 10mb not enough?
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st3v3
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PostPosted: 20:59 - 15 Aug 2009    Post subject: Reply with quote

https://www.bikechatforums.com/viewtopic.php?t=158214 Thinking
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Phoenix
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PostPosted: 01:25 - 16 Aug 2009    Post subject: Reply with quote

Yeah, try leaving, that's when you'll hit problems.

Maybe they have got better in the last year but I doubt it personally, still not willing to risk it, besides can't be doing with locking myself into a 12month contract with potentially the same crap again.
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Polo
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PostPosted: 07:14 - 16 Aug 2009    Post subject: Reply with quote

I have had their cbale broadband for around 10 years now and have maybe had around 3 outages of a matter of hours. So for the actual service, I can't fault them.

I am a moderate newsgrouper so 20mb for less than I was paying for 10mb is a no brainer for me personally. I can afford these little treats.

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shworth
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PostPosted: 07:45 - 16 Aug 2009    Post subject: Reply with quote

Minty wrote:
I have had their cbale broadband for around 10 years now and have maybe had around 3 outages of a matter of hours. So for the actual service, I can't fault them.

I am a moderate newsgrouper so 20mb for less than I was paying for 10mb is a no brainer for me personally. I can afford these little treats.

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How do you get on with downloading from newsgroups, ever get capped?

I got 10Mb installed last week and have been tweaking my torrent client settings ever since.

If I let my torrents download using all my bandwidth then I seem to get capped to 1Mb within 5 minutes.

If I set my own cap of around 3MB then the seem happy with that and let me continue to constantly download.

What kind of speeds do you get while downloading?
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Dragonfly
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PostPosted: 09:58 - 16 Aug 2009    Post subject: Reply with quote

Sky is ripping us off in NI. I pay £17.99 for broadband a month and they give it free or for £5 in England. I had someone call to my door offering me sky who told me I should only be paying £10 as thats what they where offering so i phoned and got nothing. apparently these offers are not for my area of exchange. Confused I think its unfair that I have to pay more. They say if it becomes cheaper they will switch it over for me, fat chance thats where they are getting their money from. Someone has to make up the short fall of people getting it free. Twisted Evil
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Polo
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PostPosted: 12:32 - 16 Aug 2009    Post subject: Reply with quote

shworth wrote:
Minty wrote:
I have had their cbale broadband for around 10 years now and have maybe had around 3 outages of a matter of hours. So for the actual service, I can't fault them.

I am a moderate newsgrouper so 20mb for less than I was paying for 10mb is a no brainer for me personally. I can afford these little treats.

Thumbs Up

How do you get on with downloading from newsgroups, ever get capped?

I got 10Mb installed last week and have been tweaking my torrent client settings ever since.

If I let my torrents download using all my bandwidth then I seem to get capped to 1Mb within 5 minutes.

If I set my own cap of around 3MB then the seem happy with that and let me continue to constantly download.

What kind of speeds do you get while downloading?



Hmm, I use newsgroups and was getting a solid 1mb p/s and would download a 750mb file in around 10-15 minutes I think. A 4.5gb file in around 45 mins to an hour.
Be wary of what time you download, they like their throttling after 500mb during peak times. Thumbs Up

DF - are there no other suppliers? I assume yours is through the BT phone line so you should be able to switch easily enough. I use cable as I am pretty far from my exchange.
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Pete.
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PostPosted: 13:42 - 16 Aug 2009    Post subject: Reply with quote

I'm sure they'd much prefer you to download newsgroup binaries than use torrents since the files only need to be propagated across networks once then all of the traffic is on their own system. Also, the cable system being heavily biased towards downloads doesn't suffer a heavy upload penalty sice you don't have to share files to get newsgroup stuff.
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Dragonfly
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PostPosted: 14:29 - 16 Aug 2009    Post subject: Reply with quote

Btinternet is rubbish, they refused to fix my line which they seen wasnt my fault that discconnect 30 times a day at least! I was always on the phone to them, cost me a fortune,. They refunded me a year of internet usage but only off the stupid bill they send me so I got nothing back but debt. I couldnt get away from them fast enough! never will I go back. They cost me so much more than sky did. No one is cheap here, loads advertise about cheap net but its always not available here. Mad its a bit like false advertising as I have called them to ask about it and been disappointed.

talk talk offer it free in some areas, guess what! just not where I live. Rolling Eyes

I am also only 1 mile from the exchange. And virgin dont work here,. Just the main ones like orange,bt, sky blablabla.
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Noxious89123
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PostPosted: 18:19 - 18 Aug 2009    Post subject: Reply with quote

Thanks very much for this! I'm on the 10Mb/s for £25/m! Will get onto it asap.

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Mr.Everready
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PostPosted: 18:32 - 18 Aug 2009    Post subject: Reply with quote

dragonfly wrote:
Sky is ripping us off in NI. I pay £17.99 for broadband a month and they give it free or for £5 in England. I had someone call to my door offering me sky who told me I should only be paying £10 as thats what they where offering so i phoned and got nothing. apparently these offers are not for my area of exchange. Confused I think its unfair that I have to pay more. They say if it becomes cheaper they will switch it over for me, fat chance thats where they are getting their money from. Someone has to make up the short fall of people getting it free. Twisted Evil


It's not like that DF. Sky along with a host ( all ) of other companies can give better offers if your exchange has been unbundled. I can't get these offers either, it's only cost efficient in the bigger exchanges.
Check www.samknows.co.uk and see what it says about your exchange.
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Noxious89123
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PostPosted: 18:57 - 18 Aug 2009    Post subject: Reply with quote

My mother has just been on the phone to Virgin Media (It's all in her name, won't talk to me).

We don't have phone with them, but it still says that for 10Mb its £15/m for the first 3, and then £20/m there after.

And we're paying £24! They just said it was new customers only and weren't interested. Told my mum to tell them to fuck off and cancel it, but she refused, says she doesn't want the hassle Rolling Eyes

Whatever, I don't pay the bill...
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Dragonfly
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PostPosted: 19:37 - 18 Aug 2009    Post subject: Reply with quote

Mr.Everready wrote:
dragonfly wrote:
Sky is ripping us off in NI. I pay £17.99 for broadband a month and they give it free or for £5 in England. I had someone call to my door offering me sky who told me I should only be paying £10 as thats what they where offering so i phoned and got nothing. apparently these offers are not for my area of exchange. Confused I think its unfair that I have to pay more. They say if it becomes cheaper they will switch it over for me, fat chance thats where they are getting their money from. Someone has to make up the short fall of people getting it free. Twisted Evil


It's not like that DF. Sky along with a host ( all ) of other companies can give better offers if your exchange has been unbundled. I can't get these offers either, it's only cost efficient in the bigger exchanges.
Check www.samknows.co.uk and see what it says about your exchange.

https://www.samknows.com/broadband/exchange/NIWP
Confused
look at all the X marks Neutral
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Mr.Everready
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PostPosted: 19:56 - 18 Aug 2009    Post subject: Reply with quote

That's why you can't get free broadband, my exchange is the same.
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Dragonfly
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PostPosted: 20:06 - 18 Aug 2009    Post subject: Reply with quote

Mr.Everready wrote:
That's why you can't get free broadband, my exchange is the same.


Its bull isnt it Confused And I bet they keep saying "it"may come to your area etc. In the mean time pay through the nose for it because of where you live Confused
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Fnatic
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PostPosted: 21:38 - 18 Aug 2009    Post subject: Reply with quote

Just spent 3 hours arguing with Virgin media, it turns out you have to have their phone line to get that deal.

Nice one, fucking ace.
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