'Rules' at work...

Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

Put yourself in this position and if you can still understand enough by the end of it, tell me what you would do! Laughing

You work in a team, and the whole team works from the same queue of jobs one after another always starting with the oldest first. Some jobs are easier than others, and there is always someone who 'pinches' the easier jobs instead of dealing with the eldest call first. Management largely ignore this, so generally speaking some of your team just get away with this.

Would you:

A) Join in and 'pinch' some of the easier jobs.
B) Just go the whole hog and 'pinch' all the easier jobs.
C) Continue correctly doing oldest jobs first and missing out.
D) Do something else about it (state in the thread).

Oh, and you are monitored on the NUMBER of jobs you do a day... Wink

Me? I do B) and take the piss before continuing as normal again. Amusingly this riles the original 'pinchers' more than anything else! I love office politics...

Laughing

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Mr.Everready · World Chat Champion Joined: 28 Mar 2003 Karma :

If you also "pinch" some of the easy jobs then there'll be no more easy jobs to do, this will force the others to take the older jobs. This will put everyone in the same boat then.
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Kwaks · I'm not a fast rider Joined: 28 Jan 2006 Karma :

If I "work in a team" then I work as a team, so would do oldest first.

If others "in the team" were not "team players" then I would certainly confront them regarding it. Might me subtle at first, however if the hint was not picked up then would escalate it.

However as you admit to being one of the offenders......
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Howling TerrorOutOfOffice · Super Spammer Joined: 05 Dec 2008 Karma :

During break i would have a civil face to face with the culprits and sort a share system out.

Pat
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Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

Interesting the 2 of you mention the face to face route. Thing is this has been tried before to no avail, the excuses brought out are quite incredible. Ranging from 'oh my pc doesn't work properly I hadn't noticed' to full on complaining about being bullied.

I always find my office a very delicate apple cart, you have to 'act' a certain way to fit in and gain any chance of working your way up the corporate ladder. You start standing up and complaining about things then colleagues start distancing themselves from you. Even though they may agree with your principles, standing out in this way is deemed not a good trait.

I don't like 'pinching' as others do which is why I'll only do that after others have started first, and then I'll overdo it to make the whole thing as obvious as possible to management without being seen to 'grass'. - my morals do stretch this far! lol. But I don't see why I should make my life harder for myself when morals and ethics aren't something your performance is ever based on... Karma

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Previous: Aprilia Habana Retro 50cc (beauty), Yamaha SR125 (fell apart), Honda XR125 (nippy little commuter), Honda SLR650 (Geewhizz), Yamaha Diversion 900S (Smoooooth) written off courtesy of a stupid escaped horse.
(7 year gap), BMW F650 (Relaxing ride). Aprilia Caponord ETV1000 (Big and bold). Yamaha FZS600 (got me in trouble too quick!).
Current: Yamaha TDM 900 (Comfy, light but big, power when needed).

stinkwheel · Bovine Proctologist Joined: 12 Jul 2004 Karma :

So it's an action list on a PC network? Presumably a basic database system.

Maybe you could have a word with one of the IT support people on the QT and get them to lock the fields so you can only take the oldest job on the action list without a supervisor login?

Or suggest something similar is done to your line manager. No naming names, just say you feel you are being hard done by.
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The Shaggy D.A. · Super Spammer Joined: 12 Sep 2008 Karma :

It would depend - you say you are monitored by the number of jobs, but are you paid by the number of jobs? As long as management take into consideration the complexity of them as well as the number, there shouldn't be a problem. If they don't, and purely measure you on numbers, then take every easy one you can get your hands on.

I ran a helpdesk for a software house, and management were only concerned with the number of faults that were open, rather than the age and impact on the customer. I dished the faults out to my staff based on their ability to fix them, the age, and the current political situation for a given customer, so newboy got to fix 20 cosmetic faults in one day, whilst olddog had the 4 week stinker.

I quit the position when I had a new boss telling me that since we could fix 30 faults a month, it only takes a day to fix a fault.
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Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

The Shaggy D.A. · Super Spammer Joined: 12 Sep 2008 Karma :

In that case it's every man for himself. If the management ask why, tell them it's because they monitor quantity, not quality.
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Wafer_Thin_Ham · Super Spammer Joined: 18 Nov 2005 Karma :

Pft, if everyone else is taking the easy jobs, just take the piss and take all the easy jobs. Especially if you've already raised it with the pinchers and management.
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craigs23 · Mr Muscle Joined: 08 Jun 2005 Karma :

Whether it be working at work, or things like working on the bike, I tend to do harder jobs first - makes the easier ones feel like a dos (especially good for Friday afternoons) that way.

yuri2085 · World Chat Champion Joined: 05 Jul 2008 Karma :

smegballs · World Chat Champion Joined: 28 Oct 2007 Karma :

Personally I would probably take some easy ones without taking the piss to far.

In this case though I agree with "each man for himself" as it seems to be a shitty environment and situation.

Pete. · Super Spammer Joined: 22 Aug 2006 Karma :

I'd dive into the easy ones to get my quota up then take on the toughest one in the list to prove I've got the nuts for it Smile

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hellkat · Super Spammer Joined: 12 Jul 2004 Karma :

Devils Advocate · World Chat Champion Joined: 18 Apr 2009 Karma :

I`d leave a.s.a.p and go somewhere more professional.
but i wouldnt work in an office anyway. Wink

Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

Devils Advocate · World Chat Champion Joined: 18 Apr 2009 Karma :

Feasty · World Chat Champion Joined: 01 Nov 2006 Karma :

st3v3 · Super Spammer Joined: 16 Oct 2006 Karma :

In your case, I'm inclined to agree with Shaggy & Ham - take ALL the easiest jobs where possible and screw the rest; the others will get pissed and realise. Maybe the older ones will get done; maybe management will be informed.
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Deckx · Nearly there... Joined: 09 Apr 2007 Karma :

The 2 most important letters in "TEAM" are "M,E" Laughing

Stelmer · World Chat Champion Joined: 31 Dec 2006 Karma :

I'm too good and honest for my own good.

Yes, i'm one of those who do the hard jobs, get paid the least and get little thanks..... Evil or Very Mad

Perhaps I should get more meaner........ Mr. Green

colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

I've got an awareness of helpdesk politics due to the company I'm in. Its funny when they try to attach productivity figures to help desk people.

The new guy who can only be trusted with simple stuff, so deals with lots of little calls, becomes top of the leaderboard, while the guy who knows things inside out and sorts out the tricky stuff, languishes at the bottom Smile

The other side to this was someone who took option B consistently, ended up as a team leader, and then promoted to a theoretically more important job. Supposedly on the back of high figures on help desk (ie the easy stuff)

Not quite sure how true that is.

If your boss is thick go for option B, or if the boss of your boss is thick, go for option B. However, if anyone senior is likely to take a dim view of working the system, it might be wise to take a middle ground between numbers and tricky stuff.
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