Aprilia Aftersales is Shit

[Crazy Manx Man]

A Big thumbs down for Aprilia on warranty claims.

Had a hole in the exhaust manifold appear on a bike that had four miles on the odo (!) and about the size of a 5 pence.

Bike was bought new, so went to dealer to get the problem fixed - dealer filed a warranty claim, claim cleared, but did the part arrive? No.

At least every fortnight for the next two months, trips were made to the dealer asking for the replacement part. Warranty claim was still valid.

Having given up on regular visits and getting pissed off waiting for the call, it was just on the off chance that i'm round the dealership three months in, the warranty claim had cancelled itself, so back to square one.

Dealer made another claim, but then Aprilia makes out that the part can't be replaced under warranty due to the size of the hole in the exhaust (another three weeks in), so the dealer says bring the bike down to get the hole welded.

Won't be going Aprilia again, unless they really pull a rabbit out off the hat. Their aftersales is miserable and a waste of time.

Anyone else have any warranty issues with Aprilia before?

[Aikman666]

Not suprised mate, the faces on my clocks cracked for no apparent reason, i emailed Aprilia twice about it and never had a reply. I also waited roundabout 6 months for a replacement speedo drive (which was paid for). Their customer service and parts dept are laughable.
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[Crazy Manx Man]

[MattEMulsion]

You should have rejected the bike under the Sale and Supply of Goods Act.
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[Aikman666]

[iooi]

[Crazy Manx Man]

[Crazy Manx Man]

[Crazy Manx Man]

[MattEMulsion]

[iooi]

[MattEMulsion]

Well has it only got 40 miles on it now? You said that you bought the bike back in November which is a long time ago to be waiting for it to be sorted out. If it has only got 40 miles on the clock because you haven't been able to use it then I would definitely reject it if they don't repair it with new parts.
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[moonym20]

Aprilia are shite.. end of


Most folks know that they are shite with warrenty claims (and that was told to me by an Aprilia dealer)

the service I have recieved from those cretins is partly why i will never touch an Aprilia machine again (no matter how seducive the bikes may be )

My advice to you mate.... you need the direct phone number to contact them on, you want the order number the part is located on and then call and e-mail them, kick up as much fuss as you can manage as thats the only way they will listen (again... advice given to me by the local Aprilia dealer (tried and tested))

Another story was a guy who bought a brand new RSV Mille it had a problem two weeks later (can't remember what) and the bike was off the road until repairs could be made... the part... after 6 weeks never turned up.. Aprilia stated the part in question may take another four weeks 'to turn up' so the customer got a number for them direct, he can proceeded to call twice a day, every day making a fuss and as if by magic the part came just over a week later....

Hope it helps mate.... sorry if I seem biased.. the service taken from Aprilia (not the dealers) has been shambolic to say the least
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[Crazy Manx Man]

Thanks again chaps, don't have time to reply to each post individually but each have been read.

Will pursue this problem next week and will keep the forum up to date, even if it's a loss, it's a small loss for me and the bike will be disposed of.

The purpose of the topic was not to help me, but to warn others to avoid Aprilia products like the plague because of the aftersales department. You buy into these products at your own risk.

Aprilia maybe better suited to making fashionable urinals to secure their future existance.

[mistergixer]

Don't let them fob you off!
I went through a similar experience a few years ago over an Italjet Scooter i bought (Italjet Dragster, still IMHO the best looking scoot ever!). In 6 weeks it developed 5 faults, the worst being part of the tail light loom catching fire!
Anyway, i rejected the scooter, and after a year i got my day in court and won!! Got back all the money i had paid, plus costs, plus interest - and the icing on the cake was charging them for storing the bike in my garage!!
What the other side was relying on was that i would get fed up of the wait and give up - they had no case whatsoever! It sounds like a similar situation to yours, don't let them fob you off!
I've posted one of my first letters to them to give you an idea, PM me if you need any help.

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[Crazy Manx Man]

Cheers man, that seems a little heavy handed, guess it didn't help that you had the bike on the drip to make a dicision on what to do though.

Will pop by later today/tommorow at lunch sometime to see what he has to say to a full refund.

[mistergixer]

[tristan]

I have had similar experiences with my exhaust gasket (still waiting) which broke 8 weeks ago on my New rs50.

You just have to keep nagging on at them, it's a sad fact but once they sell you the bike, the so-called "warranty" means nothing to them as their job is "done".

Rise above it though, I know it's a kick up the ass but at least you learned what not to do.

[CMB]

Approx 5 years ago I was service manager in an Aprilia main dealer, the after sales man (I won't name him) at Aprilia was a total and utter w****r and their spare parts supply was a joke, ie a panel for a common scooter model- 12 months wait!!!!
I agree with most of what has been written here, some of the bikes are lovely but god help you if you need a part other than common ones.

[Crazy Manx Man]

So, this started back in August, finally got the exhaust replaced under warranty just before the expiry date in November!

They also replaced the dials under warranty too (these took about three days to arrive funnily enough!) as the bike was reading mileage in excess of what it had actually done.

Bought new the bike read 300miles, never realised this untill the bike went over 100miles, so added another digit elsewhere and the 100 went back to zero! Dealer put it down to a faulty dial (digital system), didn't help the dials were also requesting the bike be serviced.

Anyway, recently decided to take the bike out with the good weather and all...noticed the rear light had stopped working so undone the cover to find a power wire for the rear light had been spliced unaturally and the only people to have touched that bike other than top up fluids, ride it and pump the tyres up was the dealer.

As the bike was apart, had a look at the chassis close up, turns out the bike's a 2003.

Contacted trading standards about the bike and what has gone on, on Monday they came down, had a look at the bike and visited the dealer who sold the bike.

Later that day got a call from the dealer to talk about what has been going on, offered to pop down and speak to him.

Anyway long story short, he said he can prove the authenticity of the bike, date of manufacture, warranty work etc on paper through the Aprilia system - two days ago....still waiting.
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[Hetzer]

Strangely enough I was looking at the R (Factory) jobby earlier today, feeling mildly tempted to swap my Blade for something slightly less lethal. I'd forgotten about this thread. Temptation now well and truly buried.
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[Valver]

I came so close to buying a brand new Tuono 1000R last week but pulled out at the last second. I lost my £200 deposit but after hearing numerous complaints from other owners I figure £200 was a small price to pay for having a problem free summer.

I really hope you get your exhaust replaced asap!!! Good luck!!!

[SoND]

[Hetzer]

[Crazy Manx Man]

Quick update, I ended up buying a new rear light and fitting it myself, still have the old one with the crazy wire splicing!

Part-ex'ed the bike earlier this year after covering a whole 200 or so miles during ownership. Loosing nearly 85% of the bike's purchase price in the process.

As they say money can't buy happiness, wrong - in this case the happiness gained in the part-ex was worth the cost.

I haven't set foot in the dealer's shoproom since and don't plan on it, which is ashame as he's also the MV Augusta & Husqvarna dealer, both products that interest me somewhat.
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