ebuyer

[moonym20]

aviod these B***ards like the plague!
their prices are good but their customer service is the worst i've ever come across

bin on hold for 80mins now

i've had an order which has been bounced for the past 2weeks cos one item or another is out of stock, they said to call them about it

before that they sent a case which was not even suitable for use with any sory of motherbaord and blew up when the shop tried to fit it. not to mention the dodgy power supplies i've had from them that have blown up

/ rant over
____________________
A scientist crossed a skunk with an owl. He's got a bird that smells but doesn't give a hoot

[northie]

I have used them for a few years now. Only ever had trouble once when returning a DOA hard disk. They wanted to repair it, after phoning them and telling em how it is they swapped it for different model. Your right about the phone qeues though.

Certain things you should buy from them and others not. I would never buy for instance, a non descript case from an on-line supplier. Better to pay £60-£100 for a quality leading brand case. But things like memory, cpu's , video cards etc are normally ok from them.

[moonym20]

is there anything i can do about this case?
they declined my RMA and never replied to my eticket about, the case is not safe for use in a home PC a consultant even said that in a written report

i've have 'one person ahead' for 30 mins now

bin on the phone for 90mins now!!!
i swear the person on the end of line is going to get it!
____________________
A scientist crossed a skunk with an owl. He's got a bird that smells but doesn't give a hoot

[TiN]

Try to speak to someone with some sort of authority. Failing that, send a letter to their head office or something.

As for:

[McJamweasel]

[Ste]

[northie]

I have worked with PC's for 5 years now. I have worked on all kinds of home user PC from the home built bodge jobs through to Sony's, Compaq's etc. I have yet to see a case that would be unsuitable for building a PC. The only difficulties come when trying to fit a standard motherboard to a propriety case ie. Compaq. this is due to all the screw mountings being in the wrong place.

Which case did you buy and which motherboard to go in it? If you can send me the item numbers and I'll check them out on Ebuyer's site.

I would say personally there is no comeback on any damage caused during the assembly of your PC. The classic get out clause for the supplier is they can just turn around and say it was assembled incorrectly. In my experience you get a lot of un-qualified and in-experienced spotty teenage engineers in small computer shops. I know I used to be one.

If you ever need any help with choosing high performance or quality parts, giz us a shout.

[northie]

[G]

Errr... first thing to do would probably be to try calling on a normal work-day rather than a bank holiday

While their phone queues are excessive, I have rarely had to use them, as almost all issues have been sorted online, often with response times quicker than the phones.

I even managed to get a CPU replaced twice after I kinda 'fried' a cople (though I didn't mention this to them obviously. Their customer service is a lot better than Scan's, who have opnely lied to me before.

In the end you get what you pay for, in this case you're not paying for service

[moonym20]

thanks for the response.
i guess the bit about shouting down the phone to the poor git on the other line was a little OTT, but I had been on hold now for around 90 mins, so i guess anybody would be slightly ticked off.
at the end of it all some person came on, said hello and then said sorry the swtichboard was now closed and put the phone down! this being after a grand total of 98mins on a number which is probably over 15p per min!

as for the case, all the holes were in the correct place, but the space between the case and the motherboard is far to shallow, it does in fact allow the solder on the back of the board to touch the case, there were no 'jacks' or spacers provided with the case or the motherbaord, the only way to have the machine work was to fit some kind of insulation,
as far as i know this is classed as unsafe operation.

their enotes system is a pile of shite, only one enote at a time, and they bounce your order if a single item is out of stock.
after a week the item which was out of stock was replenished, but then another item was on 3 days order only so it bounced again... they really need to sort them selves out, i've had no problems with them until now.

oh and if you don't know, if you send a return, place the postage reciept into the package, then ebuyer claim they will refund you for the P&P
i might go to the citizens advice buru about this case and see what steps i can take.
is there anyway of putting the phone bill on them? just after over 90mins on hold i'm a little upset that i may have to pay a ton for the bill

thanks for the great advice
____________________
A scientist crossed a skunk with an owl. He's got a bird that smells but doesn't give a hoot

[Pyro]

I had no problems what so ever with e-buyer, same goes for 3/4 of my mates that ordered from there .

[Demonic69]

Did the case say bare or OEM on it? You shoulda bought one from insight I bought a great case for about £17 (i do work there though). That'll teach you not to ask!
____________________
Back on a Blade. Just feels so right.

[G]

Did the case come with a bag of screws/connectors?
Usually you would expect the risers to be in with this.

It sounds like it was just that this was missed out of the case.


If your local shop tried to fit a motherboard without these risers(they should have access to them, themselves), then I would suggest it might actually by the shop that you should be persuing for damages as they are the so called 'professionals'.

[northie]

G is right any damage caused to your components is the liability of the firm that put them together. If the parts were unsuitable they should have had the knowledge and experience to tell you so before proceeding.

As for the case, it should normally have come with some little screw in brass nutts. Normally about 8-10mm in size. It would usually be a bag containing these and screws, they normally stash it inside the case itself.

As I said before my personal experiences with Ebuyer have been 95% good. But I think really you should all be paying a little more for your cases. I have seen the cases at £17 etc.... not good. They are flimsy with sharp edges and poor airflow. Not to mention most of em stick to the cream box design.

Now this is a cool case, but it'll cost you around £90 from most places.
https://www.thermaltake.com/products/xaser3/v1000dblue.htm

[Demonic69]

Aye, Insight were in Worksop about 3 years ago, now we're in Sheffield next to the arena in our £75million HQ that's a bit pants .
The case I bought was £13 ex vat, all silver, no sharp edges, decent motherboard mount, with all screws etc and great airflow. It's an Aashima. I've built 100's of PC's and don't bother with expensive cases unless overclocking's coming into play.
____________________
Back on a Blade. Just feels so right.

[northie]

Yeah if your just building a bog standard PC that no one will ever see the cheap cases will do. But I been messing round with them far too long to choose a budget case for myself. Once bought a case for £12 and built a really cheap PC into it for my brother. The build quality was ok for £12 but it looked pants.

https://www.mvkcom.co.uk/catalog/product_info.php?products_id=2176

That is a great case, and good value too....

https://www.tomshardware.com/howto/20030804/index.html

And that link goes to just a few of the latest cases

Think this is first time I ever remember debating how good a computer case is, makes change from the usual AMD or Intel, Nvidia or ATI rows!!!!

[northie]

Cyrix with Voodoo 2 all the way for me baby!!!!

[G]

Allthough I have regretted it in the past, generally I'm on a limited budget and would go for a cheap case* so that I can spend £50 extra or whatver on a better graphics card, the results of which I will actually see a lot more.


* Work are always chucking out old ATX PCs, so I tend to just nick those, gut them and stick a better powersupply in.

[northie]

[moonym20]

i finally got a reply to my enote today but the guy closed it so i couldn't reply direct.
the only insight he offered was that there should have been some plastic spacers to provide the correct clearence for the mother board. thats all i got.
the case came with nothing, does this mean then that ebuyer should replace the motherboard that was damaged as a result of those parts missing? i guess i'll have to source some spacers from somewhere and some long screws
thanks for the help
____________________
A scientist crossed a skunk with an owl. He's got a bird that smells but doesn't give a hoot

[G]

I would have thought there isno legal precedent for them having to do that. What you can reasonably expect is for them to send you a bag with the appropriate spacers.
It would be the local computer shop that inccorectly assembled it (they should have known it required spacers, as they are charging for this service).

[northie]

Agreed G.... His local computer shop should hav known about the spacers and chosen not to assemble the pc.

My very first upgrade I tried to plug a PCI video card into an ISA slot. ***Bang*** motherboard gone. When I returned to Insight for a refund they were fine about it, but they wouldn't have nothing to do with the damage caused to my motherboard. My view was that the card was supplied with no instructions on fitting. But as an OEM product it is supplied purely on the basis that the user knows what they are doing. Just the way it is I am afraid.

Best thing to do would be get the spacers from Ebuyer, then pursue a claim against the computer shop. Explain the details to them, and maybe go halves on replacing the motherboard.