What are my chances??

[andwat16]

i bought my gsf 650 sa k9 bike 6 months ago and order topbox and rack with it, but suzuki dont do rack for this model yet, but the dealership still ordered one and altered one to fit the bike. the only problem now is that were they welded to alter the rack its rusting, geting worse as time goes (only had i ton bike 4 months), i tried keeping ontop of it by cleaning that area and using acf-50 anticorrosion on it too,but still not helped.

so i have just sent an email to suzuki about my problem and have said i wanted a refund so i can purchase a rack that will fit the bike.

What are my chances do you think??

Many thanks
Andy

[chris-red]

Take the rack off and get it blaster and powder coated total cost, about £20 much less agro than getting Suzuki to do it. You should be able to get the rack off in minutes and the powder coaters will have it in a few days.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[andwat16]

yeah i guess, also with this rack i cant add pannier racks to it (unless its suzuki's own) which is not what im wanting. i am eyeing up sw motech rack, and with that il be saving £50 if suzuki do agree a refund. id rather have something not altered....im a snob i know,lol

[Kickstart]

Hi

Suspect as you have got someone to modify it then you don't really have any comeback at all. The problem is nothing to do with Suzuki, just an issue with the mods you have got a dealer to do,

All the best

Keith
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Traxpics, track day and racing photographs - Bimota Forum - Bike performance / thrust graphs for choosing gearing

[gwared]

Jesus, what sort of official Suzuki dealer would make a hatchet job pannier rack like that??

Have you talked to the guys down at the showroom about it? I'd say that would get you the quickest result man

Best of luck with it though!

[andwat16]

yea that was what i was thinking. the dealer that did it is a genuine suzuki dealership in bangor north wales. they were helpful and said they would adjust it because suzuki don't do a rack yet (even though i had alreay paid for it) i have been treating it with acf 50 to try and keep rust at bay for the time being, but like i said, its only been fitted for a few months and i know it will soon start breaking away.
At the end of the day suzuki still havn't brought out a rack yet for this model and im not happy and wants my money back,lol
ive added a pic, you can see even from a picture from a distance were the rust is......

[andwat16]

oh and the delaership recomended that they would modify it, i didnt sugest it

[theopj]

Surely the rack off an 07 onwards bandit 1250/650 will fit seeing its the same frame? I got my Givi one in 07, and the suzuki one came out the same time (also made by Givi/Kappa). You can also get an SW-Motech rack.

And yea I don't think your likely to get anything off suzuki for a modified/bodged rack. I'd probably just put some black Hammerite on that bit of rust in the picture, will look fine.
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Suzuki Bandit SA 1250 & Honda CB750F2T

[chris-red]

If that amount of rust bothers you I'd sell the bandit now It would be more effort taking it back to the dealers and getting them to do it than it would be to wire brush the rust off and give it a coat of hammerite.
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[warped one]

I work in a fab shop, we deal with your problem everyday. We use 'ANTOX' I wil send you some in a jar if you like.

Directios of use.

LEAVE ON FOR 15MINUTES, THEN WASH OF WITH HOSE.

If you don't wash it off throughly it will eat through your zorst.

This is industrial cleaner. And cleared burnt on oil off my 'zorst. I also have rubbers toclean the surfice rust off.

I also have an unsubstaniated source to Stainles bolts, so I can throw them in too.

Warped
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amnesia - Never in the history of usernames has one been more accurate. Warped indeed. You sir are a fecking oddball.

[warped one]

Or if you want a rack, I can make one out of Aluminium, to suit the box.

PM me detail's.

Warped
____________________
amnesia - Never in the history of usernames has one been more accurate. Warped indeed. You sir are a fecking oddball.

[andwat16]

theopj - thats what suzuki thought, but the pillion footrests are 1/2 inch further away. thats when the suzuki dealership said they wil get it to fit.
i know this dealer uses sw motech, and i would be happy even if they exchanged it for sw motech alu rack and plate for the one they modified.......still waiting to hear from suzuki yet though

[Clanger]

I can tell you from personal experience that getting anything from Suzuki on warranty is a major hassle. They have you hanging around for aaages...best bet is to rub it down and sort it out yourself.

AND, go around your bike under close scrutiny and check out the quality of other things, like torque arm, down pipes, front forks, and all your engine bolts, oh and keep an eye on your yokes too.

Having these in mind will help you to keep your bike in tip top condition.
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Be who you are and say what you feel, because those who mind don't matter, and those who matter won't mind - Dr. Seuss

[MattHirst]

I never had a problem getting a top end rebuild (piston, rings and liner) done under warranty after my DRZ decided to dump all it's oil. Although they refused to pay for a new rear tyre
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It's all fun and games until someone gets hurt, then it's bloody hilarious!!!

[andwat16]

anything through wear and tear they wont touch
ive had several problems already (bike is less than 6 months)
1. brakes came on twice while on motorway, later found out that water has seeped into the front break reservoir and thus leading to brakes randomly going on
2. water had gotten into key ignition...and froze over, which later led to the other day when leaving work, i put my key in, turned it, then the "fi" warning light was flashing and wouldnt let me start up......later found out the bike thought i didnt have the ignition on due to the failure of the lock...or something.lol

and before anyone asks, no i dont use a presure washer on the bike,lol hand wash only, and is kept under cover at night...so yeah, great start to this bike

by the sounds of people it might be hassle to get something from this rack, if all else fails i would sell it after cleaning it up....i dont want it on my bike anymore and it wasnt my idea to get it modified to fit, the suzuki dealership insisted they would get it to fit, and to thier word they did, but its rusting like mad already and suzuki are the only ones who dont do a rack that fits yet

im hoping to get (if they agree to refund or the dealership takes back the suzuki rack and replace with....) sw motech

https://shop.sw-motech.com/lshop,showdetail,127022829816258,en,1270228492-16532,brands.suzuki.gsf650,GPT.05.299.100/B,96,Tshowrub--brands.suzuki.gsf650,.htm


followed later by

https://shop.sw-motech.com/lshop,showdetail,127022829816258,en,1270228426-16440,brands.suzuki.gsf650s,KFT.05.597.20000/B,87,Tshowrub--brands.suzuki.gsf650s,.htm

thats my plan anyways, so as long as i either get my money back...or an agreement to exchange to the sw motech alu rack il be happy

dount il hear from them till tuesday with it being bank hols...damn.lol

[andwat16]

just worked out how much it would be to get the alu rack with the quick release plate and delivery for £110
the suzuki rack cost £130, even if they take off depresiation, i still would afford the sw motech one
fingers crossed

[andwat16]

suzuki called ne the other day to confirm my email i sent them, they are currently reviewing it........the guy who is reviewing it said he is on my side becasue i have complained before and that there is still no rack from suzuki that fit my bike

so far off to a good start....

[andwat16]

well...for anyone keeping track of this or wanting to know what is going on, i have just been onto the phone with suzuki again and my case now involves 6 technicians who are undecided (some saying refund becuase suzuki initially sold me the rack saying it fitted the bike, and the fact they still dont have a rack to fit mine, and the other half saying no because they have then got to take liabiliy of and for some legal reasons or somehting they can't do that)

so now my case has gone higher up to some director (or something along those lines) and that persons word is final. all this over a topbox rack....fun

[gmanxiii]

You might want to look at consumer laws and statutory rights.

Is it what you expected?

"If you have bought something on the basis of the seller’s description or a sample, you should expect the item to conform exactly to that description or sample. If it does not, you have the right to reject the goods, demand a full refund and possibly claim damages. This is still the case even where you have selected or examined the items for yourself before buying them."

and Satisfactory quality

"Satisfactory quality is defined as what a ‘reasonable person’ would regard as acceptable, and takes into account factors such as price paid, fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. If it becomes apparent that an item is not of the quality you were led to expect, you were not aware of any such defect when you bought it, and you bought from a seller acting ‘in the course of a business’ (i.e. not an informal sale), you are quite within your rights to go back to the retailer, even after some months of use. If a product develops a fault within the first 6 months, the assumption will be that this defect was present at the time of purchase and you will not have to prove anything. If you are returning an item after this 6 month time period, this automatic assumption does not apply, and it may be up to you to prove the fault did not occur through misuse. You should also consider aspect of durability and acceptance.

If it is the case that you were invited to carry out a thorough inspection of the product and fail to spot a defect which that inspection ought to have revealed, you may not have recourse. Safety is an important aspect of quality and we will look at unsafe goods and product liability under different legislation – namely that of the Consumer Protection Act"

[edit] following on from that last sentence, it looks as though if it rusts through and fails then its potentially unsafe and you could probably warn them that you'll be holding them liable for any accidents that arise as a result of the product being "unsafe"

Hope this helps and good luck.
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I kills hondas

VFR400NC30 > ZZR600 > CBR600FX > CBR1000rr

[andwat16]

well, ive finally had that call, and suzuki are not even going to look at the rack, they say they have nothing to do with it, and the dealership have offered to redo/clean it up

on the other hand ive recieved the new givi rack that is made for my bike, yays

so il be selling the suzuki rack on ebay, open to offers

many thanks to everyone who gave me advice/follwed this
Andy