Arai warranty experience?

[jay12329]

Has anyone had any experience with the Arai warranty?

One of the vents on my Viper GT has lost its click, I've reported it to the dealer who is contacting Arai.

Does anyone know what they are likely to do? Will they want the lid back to repair it or will they just swap it out for a new one?

I've only had it a little over a year.

Thanks

J

[Louise]

Iirc the dealer sends the helmet bk to Arai to be fixed. You should be given another used helmet whilst yours is being fixed. This happened in the store i worked at. Hth.

[jay12329]

Hmmm a lid someone else has had their sweaty little head in, grim.
Thanks for the info.

J

[SamJL]

Is it the vent on the chin?

My Chaser has done this, bloody rubbish Arai build quality, the side pod's have broken a few times as well. I won't be buying another Arai
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2009 CBR1000RR
2004 KTM 200SX
2004 KTM 65SX

[jay12329]

No its one on the top, doesn't click so just flaps about in the wind. 5 year warranty is a bonus when its made of cheese!

J

[SamJL]

Ahh, my top vent fell off, I had to glue it back on

Really good for a 2 year old helmet
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2009 CBR1000RR
2004 KTM 200SX
2004 KTM 65SX

[Fisty]

I have a Condor, the vent on the top split so the dealer took it back and sent it to Arai. A week it was returned to me with a complementry dark visor

I was offered a loan lid but I had my own spare.
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Quietly and consistently taking the piss.
TL1000R | Hayabusa | ZXR400 | TL1000S | Bandit 400 V
Fatter and faster than Fret

[jay12329]

Just so people know, HG ordered a vent in to store, gave me a call and fitted it in the shop. Took about 2mins and they gave the lid a good clean as well

For HG and Arai!

J

[Ariel Badger]

I had to threaten HG with trading standards when my new Arai's visor mount broke before they would sort it
____________________
Bikers make great organ donors, get 115 on your licence today.

[ulster exile]

Hubby had a similar problem with the vent on the top of his Arai but waited till the NEC show to get it looked at by the Arai chaps in attendance and found them fab. He got the vent replaced, had some paint chips filled in, got it serviced thoroughly and was given some replacement cheek pads when he asked them to check the fitting as it had felt a bit loose.

Did I mention it was for free and there was no request for proof of purchase etc?

Then I wandered passed the Schuberth stand thinking I might get some similar service for mine given that they're owned by BMW (I think) and was disgusted to see a huge list of prices, including one for servicing The lady on there was so helpful...she happily pointed out that the C3 was waaay better than my newly purchased C2

[Darth]

Interesting reading - The chin/mouth vent on my condor has started to move around on one side so will be getting taken back to HG when i can be assed. Cant see how it can be easily repaired as it is behind the foamy stuff which directs air to the front of the visor so will probably need to be sent off. Only got it at xmas. My previous lid, an HJC CS-R1 was still going strong with no complaints other than general tattiness after best part of 2 years when i replaced it with this. Shows you maybe dont always get what you pay for!
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Harold_Shand wrote: I suppose it's like anything, you get your fingers burned when you start out, you learn from it and eventually become a complete arsehole about the whole thing.

[Walloper]

I wouldn't put my bonce in another product from Arai.

The build quality doesn't reflect the exorbitant price.

HJC or Shark will do me.

My next hat will be another Shoei best lid I ever had.

I have had two hats recently both over 500 quid.
Both let in water through the vizor.
Both returned to the shop for adjustment.
Both still spray water.

Shite.
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W-ireless A-rtificial L-ifeform L-imited to O-bservation P-eacekeeping and E-fficient R-epair

[serlant]

[Deckx]

[Seb]

I broke a sidepod on my Arai within a year of buying it if I remember right, a few trained staff from different shops mentioned that some cleaners (Particularly the autoglym stuff) don't play so nice with the plastic fittings and glue they use. Whilst I'm not sure how true that actually is, I've gone with it and it's worked for 2 and a bit years for me.
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2010 Triumph 1050 Sprint ST

[Ariel Badger]

[Darth]