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kawakid
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PostPosted: 23:01 - 09 Feb 2011    Post subject: Bennets or Nash? Reply with quote

Just looking for insurance quotes and for once it's going up. Having been riding for 7 years now i'd thought it would come down.

Bennets looked a good price, until I realised the legal cover was nearly £40 extra, which suddenly appeared when I reached the checkout. This sort of underhand thing annoys me and I stopped. (I then googled Bennets and got some bad stories). I then googled Carole Nash and got equal bad stories.

Carole Nash is about £40 more expensive, but includes European cover and breakdown etc.

Have been with Carole Nash before but fortunately have never had to claim.

I'm already in the AA because of the car. So that should cover my bike, but not abroad.

It's a multi bike policy, so not much choice.

I might phone Carole and see if they can bring it down a bit.

Any advice?
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gray84
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PostPosted: 23:04 - 09 Feb 2011    Post subject: Reply with quote

sorry..ive heard sooo much bad from bennets aftercare after a crash ect.. un expected charges and long waiting ect ect
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Ingah
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PostPosted: 23:14 - 09 Feb 2011    Post subject: Reply with quote

Nash's breakdown service is pretty good - you don't necessarily get a "bike expert" to you every time, but they'll always be able to recover you. And most importantly, it covers accidents too, unlike the unhelpful AA and their small print.
Legal cover is a legalised con - don't worry about it - if you "need" legal cover you'd be "better off" choosing your own no-win no-fee ambulance chaser than being assigned one through the rip off conveyor belt that is legal cover. CN won't take it off my policy though, the bastards Wink (still the cheapest but that's not the point Laughing )

They're very good at price matching though (they've been able to cut huge chunks off the price in the past, to match competitors), just ask them to match Bennetts.

Have heard bad things about both companies - more on the claims side for CN (admin is excellent imo, and i've dealt with the admin deptartment plenty), but plenty about admin annoyances with Bennetts, but as a young guy on a multi-bike TPO policy, it doesn't matter so much about claims to me. CN is very good when it comes to me adding (sensible) modifications etc to my bikes - never get charged etc. Bennetts i'd expect to be billed admin for each time.
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Shaft
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PostPosted: 23:38 - 09 Feb 2011    Post subject: Reply with quote

My thoughts on Bennetts are unprintable!

I had very shoddy treatment from them and they only backed off when I threatened them with legal action and full media exposure.

On the other hand, I've always found Carole Nash to be first class, although I should say I've never made a claim from either of them.
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kawakid
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PostPosted: 23:58 - 09 Feb 2011    Post subject: Reply with quote

Shaft wrote:
My thoughts on Bennetts are unprintable!

I had very shoddy treatment from them and they only backed off when I threatened them with legal action and full media exposure.

On the other hand, I've always found Carole Nash to be first class


So I better off spending the extra money?, I don't mind that, I know cheapest isn't always best.
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Shaft
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PostPosted: 00:12 - 10 Feb 2011    Post subject: Reply with quote

kawakid wrote:
Shaft wrote:
My thoughts on Bennetts are unprintable!

I had very shoddy treatment from them and they only backed off when I threatened them with legal action and full media exposure.

On the other hand, I've always found Carole Nash to be first class


So I better off spending the extra money?, I don't mind that, I know cheapest isn't always best.


As I said, I've never had to claim from either of them, so I can't comment on the way they handle that side of their business but, based on my dealings with them, if Bennetts were the only insurance company on Earth, I'd risk the fine and points, rather than go with them again.
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Rogerborg
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PostPosted: 09:44 - 10 Feb 2011    Post subject: Reply with quote

Why just those two?

eBikeInsurance.com do multi-bike policies, and don't charge for mid term changes. You have to buy and administer your policy online, but as long as you understand that, I doubt they could be worse than any of the rest of the bunch of incompetent crooks if you have to claim.

just-motorcycleinsurance.com are a subsidiary of Carole Nash but apparently quote cheaper.
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Bikeless
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PostPosted: 09:48 - 10 Feb 2011    Post subject: Reply with quote

Both of those had excessively high premiums for me,i used to go through Rampdale brokers in London and was with Norwich Union most of the time.
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RichieZX6R
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PostPosted: 09:57 - 10 Feb 2011    Post subject: Reply with quote

try quick fit, i got a good quote with them and never had any problems. Although i didnt have to claim on it.

Bennetts, urgh! dont get me started. The wanted to put the price up changing from an 05 CBR 600 to a 125 dragstar worth 1/4 of the price! argued and argued, spoke to managers and got it for the same price. Then when it came to cancel (or renew) i sold the dragstar and they wanted an admin fee or renewal! had to argue that as well.
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...
Brolly Dolly



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PostPosted: 10:25 - 10 Feb 2011    Post subject: Reply with quote

Had massive problems with Carol Nash under one of their trading names, Just Motorcycle Insurance.

Customer service was practically nonexistant, lost documents I'd sent them, never told the underwriters/solicitors anything, damaged my bike whilst it was in for repair and then tried to charge me for it etc etc.

Avoid like the plague.
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woodyfjr
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PostPosted: 10:39 - 10 Feb 2011    Post subject: Reply with quote

Just had my renewal from Carol and asked for them to search with different companies and hey presto £14 cheaper with Aviva.
The renewal was cheaper than eBike anyway so the extra is a bonus.
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Mal
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PostPosted: 12:13 - 10 Feb 2011    Post subject: Reply with quote

I've got a multi-bike policy via biketeam.co.uk, you could give them a try.

Mal
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Dex
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PostPosted: 07:29 - 11 Feb 2011    Post subject: Reply with quote

I would avoid Bennetts (or any of the BISL companies) like the plague for cars and bikes.


I've had a car and bike policy with them and been scr*wed over on both.


Never had a problem with any other insurance company (and Adrian Flux/ Bikesure have done more than I'd have expected several time) but Bennetts really didn't care.

First year I was with them they loaded my premium heavily for having factory fit extras on the bike (belly pan, optional exhaust, fly screen) and classed them as "modifications"

Second year I told them I wasn't renewing as their price was too high - they went to re-quote me and suddenly they were happy to class the same extras as "options" rather than "modifications" and didn't load the premium.


They did also cancel my insurance while I was abroad with work (and they knew I was) leaving my other half unknowingly driving an uninsured car! Before I went away I told them my mail would take a long time to reach me so to get in touch by email if they needed me. They kept emailing the spam, but never got in touch about cancelling my insurance.

I would never, ever use Bennetts again. If you choose to then that's your call...
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Dex
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PostPosted: 07:33 - 11 Feb 2011    Post subject: Reply with quote

I would avoid Bennetts (or any of the BISL companies) like the plague for cars and bikes.


I've had a car and bike policy with them and been scr*wed over on both.


Never had a problem with any other insurance company (and Adrian Flux/ Bikesure have done more than I'd have expected several time) but Bennetts really didn't care.

First year I was with them they loaded my premium heavily for having factory fit extras on the bike (belly pan, optional exhaust, fly screen) and classed them as "modifications"

Second year I told them I wasn't renewing as their price was too high - they went to re-quote me and suddenly they were happy to class the same extras as "options" rather than "modifications" and didn't load the premium.


They did also cancel my insurance while I was abroad with work (and they knew I was) leaving my other half unknowingly driving an uninsured car! Before I went away I told them my mail would take a long time to reach me so to get in touch by email if they needed me. They kept emailing the spam, but never got in touch about cancelling my insurance.

I would never, ever use Bennetts again. If you choose to then that's your call...
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scherrit
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PostPosted: 12:49 - 11 Feb 2011    Post subject: Reply with quote

Hi,
Newbie here so kinda bad it's a rant, but I am tearing my hair out with Bennetts or more to the point with RSA who are the underwriters- my scoot was stolen two months ago and promptly recovered (it was just joy ridden), but I have had no communication with Bennetts or RSA which has been driven from their side. I have called more times than I care to consider and thrown hours at this. Just about to scribble (email or snail mail) a formal complaint (for what it's worth!)

I'll be moving this policy, just wanted to see if this sort of poor service was common?
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LeeR
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PostPosted: 19:51 - 11 Feb 2011    Post subject: Reply with quote

I was with Carole Nash when I had a major accident 3 1/2 years ago, it's still going through the courts at the moment, but the solicitors (Pannone) they put on the case have been really good.

The claim side of things wasn't quite as slick as I thought it would be and I had to chase them more than once regarding where my damaged bike was and when it would be ready.

I used the rescue and recovery twice and they turned up within the hour on both occasions using SOS a local bike recovery service.

I'm not with Carole Nash anymore as I get rescue & recovery, legal cover, and personal insurance on other policies and memberships, but I seem to remember that if you buy on-line you get all these and they waive the £39 charge, whereas if you arrange a policy by phone you have to pay the charge.

I've a policy via The Policy Shop now, and it's a 1/3 of the cost of a Carole Nash policy, so I'll probably never go back, but that's just based on economics. Thumbs Up

Never dealt with Bennetts
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Raffles
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PostPosted: 21:03 - 11 Feb 2011    Post subject: Reply with quote

LeeR wrote:

Never dealt with Bennetts

You're lucky. Most people that have had dealings with Bennetts do not go back for second helpings.
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kawakid
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PostPosted: 22:26 - 11 Feb 2011    Post subject: Reply with quote

Quote:

You're lucky. Most people that have had dealings with Bennetts do not go back for second helpings.


And for that reason I went for Nash in the end, even though it was more. Just read too many horror stories about Bennetts.
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