MCE Insurance - Dirty Tricks?

[dirty-tricks-mce]

Hi Guys,

Just thought I'd see if anyone else has had these sinful acts thrust upon them.

I took bike insurance out with MCE on the 8th April 2011. The cost was £142, I pay monthly so it was going to cost me £176 in total. I purchased this cover online and received policy docs through email.

Seven days later I get my instalments / credit agreement telling me I now have to pay £193.86.

I could have gone mental, wait I did. So using the number on the top of MCE's letter, was I put through to MCE? Nope - the insurer. They said, "no good talking to us, speak to MCE". I thought I was as it was MCE's cover letter, stating there address and signed MCE.

Oh well, so I spoke to MCE eventually and the guy said, yes its crap that they have done that but I'll put you through to customer services... ring.. ring..ring.. 20 mins later I hungup. Tried next day, same happened, tried next day, same happened. So I sent them an email, haven't heard back yet.

So my question is, have the **** at MCE tried this on with anyone else and if so what dates roughly did this happen.

Cheers
Danny

[TimNorwich]

I've used MCE for three years now, not troubles, usually get through to the customer services pretty quickly too, and they are nice people to talk to.
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Speedshite 50cc > Honda XR125L > Kawasaki GPZ 500 S > 02 Honda Hornet > 05 Honda CG125 winter hack > 04 Kawasaki ER-5 > 99 Honda Hornet 600 > Kawasaki GPZ 500 S > 99 Honda Hornet 600 > 05 Honda CBR600F > 01 Honda Hornet

[Acemastr]

So you've signed up to this forum, with that name, to spread your hate of MCE?


..........
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2017 KTM 350 XC-F - 2014 Yamaha R6 - 2005 Yamaha YZ125
2016 Toyota Tacoma Limited

[nick.h]

I've spent ALOT of time on the phone to MCE. They are useless cunts.

Save your money though.

saynotto0870: 01933 356066
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[Italjet MM5A] ll [Rieju RS1 Evolution] ll [Suzuki GS500e] ll [Suzuki GSX600F] ll [Honda CG125] ll [Pug Elyseo 125] ll [Yamaha YZF750R] ll [Yamaha Thunderace] ll [Yamaha R6] ll [Triumph 955i] ll [Hayabusa RZK3] ll [Suzuki RGV250] ll

[salty21]

i was riding my mums bike last year and got pulled by the fuzz for a random check. I was insured to ride other bikes third party only as part of my MCE policy. the copper did the checks and said i wasnt covered for other bikes. so the pick up lorry came and the bike was seized.

I went home and checked my documents and it stated clearly i was insured to ride other bikes. So the next day i headed down to the station with documents in hand, the desk bod's wanted to ring MCE to make sure i was covered and to their amazment and mine they again said i wasnt covered (something about smallprint, but i couldnt see anything) I argued and argued for about an hour with the desk bods and insurers on the phone but they were having none of it. So off to fetch the bike with my mum as she was insured, payed the £180 to get it back.

At the time i had 9 points on my license so i was prepared to recieve the standard 6 points and massive fine, bye bye license.

Got in touch with some solicitors and set up an account and waited for my summons to arrive

After a few weeks had past with no news from the coppers i managed to calm down enough to ring the insurers and wanted to ask them how much it would be to add 'riding other bikes' to the policy and the woman said "It's already part of your policy sir"
WTF!!

So i made her double check with who ever was incharge and they confirmed it so i asked them to sent me proof to show the court and a few days later it came.

Never heard from the court or police, can only presume the court rang to check before the date was set or something and found i was all legit.

Still £180 lighter though
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04 NSR 125(sold) ---- 03 CBR 600rr(sold) ----90 pan euro ST1100 '' ----02 CG 125
94 CB400 Super Four ---- 2000 VTR SP1 (sold) ---- 08 ninja p8f(sold, meh) ----05 CBR600rr

[owl10]

[Livefast123]

You can claim that money back from your insurers, they have a legal duty to put your insurance details on the motor insurers database within 7 days from the date you took your policy out and obviously the information must be correct.

I would write a formal letter of complaint to them and see what they say.
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Current ride - Yamaha MT-07

[NickD]

[salty21]

[MinhDinh]

Basically check everything you do with MCE. They are cheap, but muppets
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Hit the G spot.

[Legsy.]

I had a policy with these a couple of years ago. No matter how many times I called them to complain, they never bothered to put me on the motor insurance database, despite me being fully insured with them.

I always carry my docs in my bike jacket pocket nowadays..

[Moo.]

[anthony_r6]

[Stelmer]

[dirty-tricks-mce]

[Walloper]

You can write to the insurance ombudsman but it will take ages for a result.
As stated, MCE are a bunch is discourteous, unprofessional, disrespectful and they excel at incompetence CUNTS.

They tried to skunk me for thirty quid in January of this year but the lassie at Moneysupermarket sorted them out for me.
(I was going to visit their offices and show them my 2lb engineer's ball pein hammer otherwise.)
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W-ireless A-rtificial L-ifeform L-imited to O-bservation P-eacekeeping and E-fficient R-epair

[imanupstart]

I had this problem insuring my KTM. Over the course of a week I recieved about 3/4 letters, each telling me I was paying a different ammount of money. It varied from about £1 more to iirc ~£100 more. I phoned them up and all they said was its an error, just ignore it....

Cancelled the policy and won't be using them again

[devojunior]

I have my full license unrestricted,i had a gilera runner on a policy with mce which i sold,then bought an aprillia sr 125 which is also a scooter.

when the aprillia was stolen i was offered a gsxr cheap so i ctried to call mce but struggled to get through and when i did i was told this isnt a policy for bikes just 125s and was told to go get ANY 125 or cancel my policy and pay some stupid fees.

so i got a cheap 125 supermoto style thing and called them up to transfer the bike onto the policy, i was then told you cannot insure this bike with us as the poilcy you took out was a scooter only policy so as you can imagine i was fuming total bunch of divs.

if i wanted a scooter policy it would be fine but i planed to get rid of the scooter for a bike.

just my rant.

[willis1337]

MCE offered the cheapest policy by £100. I went with Carol Nash due to the dodgy stuff I have read about MCE (not just on this forum).

You should get a basic service, forgetting to send docs or even set up insurance is unforgivable really (which MCE seem to do quite often).

[salty21]

funny thing is, i still renewed with them after all the hassle they caused me, im proper tight though and they were the cheapest .

anyone else notice that if you ring the number for new quotes and renewals you pretty much get straight through
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04 NSR 125(sold) ---- 03 CBR 600rr(sold) ----90 pan euro ST1100 '' ----02 CG 125
94 CB400 Super Four ---- 2000 VTR SP1 (sold) ---- 08 ninja p8f(sold, meh) ----05 CBR600rr

[dgo1212]

[Wave2k]

Just FYI

MCE are probably the worst insurance company ive ever delt with, if you pay your policy monthy on credit, they will screw you over.
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Ducati 1299 Panigale
2009 Corvette C6 z51
RS125->CBR400->RXS100->GSXR750K2->Ducati749S->CBR600RR5->TL1000R->DRz400->RSVR1000->Honda VTR SP1->CBR400->GSXR1000K6->Honda H100->CBR600RR3->Ducati1299

[dirty-tricks-mce]

I thought it wouldn't be just me.

I think i'll wait for renewal time and just quick them forever.

Hopefully they'll go bust... wankers.

Thing is, they make simple stuff into rocket science.
I've been insuring vehicles in general for over 15 years and never, ever had problems. All the companies I've dealt with have been efficient, competent and helpful.

With any real luck I won't have to make a claim, that could possibly be the worst scenario ever... EVER!

Can't imagine how bad they would fuck that up.

[Alex A]

Yes, the principle and all that...

But you're £18 out of pocket over 12 months.

Personally, I'd just decide that it's not worth my time complaining for the sake of the cost of tank of fuel (how many hours have you spent already?), and get out on the bike instead.
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Current: Ducati Panigale R / Ducati Streetfighter S / Suzuki GSX-R1000 L5

[SuzukiTom]

ive not been happy with their customer service, long hold times and 'Administration' charges for things. overall the package was quite good and the price was alright but as a service - not so hot really