gear4bikes.com - Avoid like the plague

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

I needed two fork seals for the TL, so I ordered from them on Monday over the phone from gear4bikes.com.

"Don't worry, we have them in stock, they'll be with you by Wednesday" they promised.

Come Tuesday, I have an invoice for them in the post, and they charge me for them. No seals. Oh well, bikes booked in on Wednesday they'll be here then.

Wednesday. No seals. No answer when trying to call them at between 2-4pm

Thursday. No seals. I called them at 4pm and spoke with someone who found it laughable that I asked if they offered a next day delivery service. He wouldn't accept that they might not have been posted, or got lost in the post, and said ring back next week if they havn't come. When I told him I had the bike booked in first on Wednesday, then on Thursday to have them changed, he said that wasn't their problem.

Friday. Bike booked in again, no seals in the post. Gonna speak to them in a bit. I consider this bad service.

So. Moral of the story is that I personally would not buy anything again from gear4bikes.com

https://www.asdz68.dsl.pipex.com/smile/wanka.gif

However... the shop I have been having the work booked at, have been very helpful, and have told me they'll get some Genuine Suzuki ones for early next week Thumbs Up

Shop is called Maximum Throttle and they're in Fleet in Hampshire. Smile

Danny · Ask Me About Stoppie School Joined: 26 Jan 2003 Karma :

I ordered something from gear4bikers a while back, it arrived ok afaik.

But I'll give them a miss from now on.

Ant · World Chat Champion Joined: 24 Feb 2003 Karma :

Yeah, personally i've found them good too, they (on the 2 occasions that i've used them) post the items for next day and send the invoice a day or two after that, think you've just caught them on an off day mate!
____________________
04 ZX10R ~

Demonic69 · The Pink Rhino Joined: 31 May 2002 Karma :

Why do some of you insist on buying from these shitty e-tailers?
If I need anything for my bike I call a local bike shop who get it next day and generally only charge me cost as they make money on the labour. They also get all 3rd party bits and can source pretty much anything I'm after (Tail light unit for an RF400?).
There are 2 that I used regularly so I'm sure you have one near you.
____________________
Back on a Blade. Just feels so right.

Ant · World Chat Champion Joined: 24 Feb 2003 Karma :

there is but the one... BikeTech in tamworth are complete useless wankers and overcharge you loads and the other is a main honda dealer which i use but its lots cheaper on some of these "shity" e-tailers
____________________
04 ZX10R ~

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Ste, not wanting to cause controversy (as is not my way Wink

)
If I had booked my bike in for some work, I wouldn't buy the parts from an online retailer only a short period from when the work was booked.

I would either go into a shop and buy them myself so I could take them along when I drop the bike off, or get the people doing the work to get the parts. It seems a really silly way to go about things IMO.

The motorcycle parts centre in Reading can get you any parts and they are a reasonable price.

There was an article in PB recently by the bloke who owns NWS (Enid Puceflange I think he calls himself). He said that you have to be very careful with lambasting companies who provide services, on an online forum. He said that you never get to hear the good side and all it takes is one (out of thousands possibly) customer to say that they gave crap service to destroy the reputation of a company. Bear in mind that you did assume that your seals would arrive before the work was done, and you make no mention of asking them if they would be there on time. Also, courier companies are the worst timekeepers in history and so it might even be out of their control.

I'm not saying that they gave necessarily good or bad service, I'm saying that be careful what you say and try to give a balanced view rather than just saying "Oh, so and so a company are really rubbish... "

My Penny Coin

____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

Kris · World Chat Champion Joined: 03 Feb 2002 Karma :

Why not write a nice letter to their Head Office and have a moan at their 'laughable customer service' or their ability to hire fuckwits Very Happy

I think it may do more good than slating them on here (although having ratings/examples of retailers performance here is a good idea imo) plus you may get some vouchers or something. Thumbs Up

____________________
NSR125RR - ZXR750H1 - ZX9R E1 - GSF600S - GSF600SK3 - VFR400-NC30 - SV1000N - ST1100-R - CBR900RR-R - GSF1200SK5 - GSF600SK1 - VFR1200FA - GSXR1000K2 - ZZR1400 D8F
www.prisonplanet.com

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

This is a post directed towards "Richard":

I jusr received a call from Maximum Throttle, as they have been rung by yourself to say that there is a complaint being publicised against them in regards to some TL1000R Fork Seals.

Please read this again:

Kris · World Chat Champion Joined: 03 Feb 2002 Karma :

That's a bit fucking OTT whoever rang them Confused

____________________
NSR125RR - ZXR750H1 - ZX9R E1 - GSF600S - GSF600SK3 - VFR400-NC30 - SV1000N - ST1100-R - CBR900RR-R - GSF1200SK5 - GSF600SK1 - VFR1200FA - GSXR1000K2 - ZZR1400 D8F
www.prisonplanet.com

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Wonder if he bothered to ring gear4bikes.com and if they even bothered to answer thier phone Rolling Eyes

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Major_Grooves · The Doctor Joined: 10 May 2002 Karma :

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Plus it could be the couriers fault! Wink

____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

It's thier approach to buisness which pisses me off. They told me, they stated, it would be with me by Wednesday. It wasn't. I am more than happy if they say "yes, it's lost in the post, we'll get some more out", but they just said to go away until Monday. And how they say its not there problem that I've had the bike booked in.

Thus, I shall be avoiding them like the plague Wink

andrew · Mister Road Rage Joined: 03 Feb 2002 Karma :

Nothing wrong with what you've said there Ste, why shouldn't you be able to air your opinions? They're obviously a bunch of muppets.

P.S Whoever rung Maximum Throttle up is a joker. Smile

That is all.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

0208 9526705

That's the phone number of Richard. Anyone happens to know who he is... please pm me Wink

MarJay · But it's British! Joined: 15 Sep 2003 Karma :

Phoenix · Twisted Firestarter Joined: 01 Aug 2002 Karma :

Nothing wrong with gear4bikes I've got several things off them and they arrived in 48hours.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Scotty · Scooter Boi Joined: 31 Jul 2002 Karma :

Robby · Dirty Old Man Joined: 16 May 2002 Karma :

A note on fork seals.

Get genuine ones.

I've had lots of sets of fork seals over my bikes. Some I've fitted myself, others I've had fitted by the garage.

The genuine ones have never failed. The pattern ones have never worked.

kev · I Hump Things Joined: 07 Oct 2002 Karma :

Used them loads of times before and got all the stuff withing 2 working days.
____________________
20:02:36 Jammy-R6: any holes a goal
20:02:48 kev: even if its a hairy mans arse
20:02:56 Jammy-R6: hell yes

Korn · Admin Joined: 01 Feb 2002 Karma :

Ste you wuss, you should have stood your ground Rolling Eyes

____________________
3516 Miles, 11 Countries