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gear4bikes.com - Avoid like the plague

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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 13:35 - 13 Feb 2004    Post subject: gear4bikes.com - Avoid like the plague Reply with quote

I needed two fork seals for the TL, so I ordered from them on Monday over the phone from gear4bikes.com.

"Don't worry, we have them in stock, they'll be with you by Wednesday" they promised.

Come Tuesday, I have an invoice for them in the post, and they charge me for them. No seals. Oh well, bikes booked in on Wednesday they'll be here then.

Wednesday. No seals. No answer when trying to call them at between 2-4pm

Thursday. No seals. I called them at 4pm and spoke with someone who found it laughable that I asked if they offered a next day delivery service. He wouldn't accept that they might not have been posted, or got lost in the post, and said ring back next week if they havn't come. When I told him I had the bike booked in first on Wednesday, then on Thursday to have them changed, he said that wasn't their problem.

Friday. Bike booked in again, no seals in the post. Gonna speak to them in a bit. I consider this bad service.

So. Moral of the story is that I personally would not buy anything again from gear4bikes.com

http://www.asdz68.dsl.pipex.com/smile/wanka.gif

However... the shop I have been having the work booked at, have been very helpful, and have told me they'll get some Genuine Suzuki ones for early next week Thumbs Up Shop is called Maximum Throttle and they're in Fleet in Hampshire. Smile


Last edited by Ste on 09:02 - 05 Mar 2004; edited 3 times in total
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Danny
Ask Me About Stoppie School



Joined: 26 Jan 2003
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PostPosted: 14:07 - 13 Feb 2004    Post subject: Reply with quote

I ordered something from gear4bikers a while back, it arrived ok afaik.

But I'll give them a miss from now on.
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Ant
World Chat Champion



Joined: 24 Feb 2003
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PostPosted: 14:38 - 13 Feb 2004    Post subject: Reply with quote

Yeah, personally i've found them good too, they (on the 2 occasions that i've used them) post the items for next day and send the invoice a day or two after that, think you've just caught them on an off day mate!
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Demonic69
The Pink Rhino



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PostPosted: 14:48 - 13 Feb 2004    Post subject: Reply with quote

Why do some of you insist on buying from these shitty e-tailers?
If I need anything for my bike I call a local bike shop who get it next day and generally only charge me cost as they make money on the labour. They also get all 3rd party bits and can source pretty much anything I'm after (Tail light unit for an RF400?).
There are 2 that I used regularly so I'm sure you have one near you.
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Ant
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PostPosted: 14:53 - 13 Feb 2004    Post subject: Reply with quote

there is but the one... BikeTech in tamworth are complete useless wankers and overcharge you loads and the other is a main honda dealer which i use but its lots cheaper on some of these "shity" e-tailers
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 15:05 - 13 Feb 2004    Post subject: Reply with quote

Ste, not wanting to cause controversy (as is not my way Wink )
If I had booked my bike in for some work, I wouldn't buy the parts from an online retailer only a short period from when the work was booked.

I would either go into a shop and buy them myself so I could take them along when I drop the bike off, or get the people doing the work to get the parts. It seems a really silly way to go about things IMO.

The motorcycle parts centre in Reading can get you any parts and they are a reasonable price.

There was an article in PB recently by the bloke who owns NWS (Enid Puceflange I think he calls himself). He said that you have to be very careful with lambasting companies who provide services, on an online forum. He said that you never get to hear the good side and all it takes is one (out of thousands possibly) customer to say that they gave crap service to destroy the reputation of a company. Bear in mind that you did assume that your seals would arrive before the work was done, and you make no mention of asking them if they would be there on time. Also, courier companies are the worst timekeepers in history and so it might even be out of their control.

I'm not saying that they gave necessarily good or bad service, I'm saying that be careful what you say and try to give a balanced view rather than just saying "Oh, so and so a company are really rubbish... "

My Penny Coin Penny Coin Smile
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Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.


Last edited by MarJay on 15:19 - 13 Feb 2004; edited 1 time in total
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Kris
World Chat Champion



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PostPosted: 15:14 - 13 Feb 2004    Post subject: Reply with quote

Why not write a nice letter to their Head Office and have a moan at their 'laughable customer service' or their ability to hire fuckwits Very Happy I think it may do more good than slating them on here (although having ratings/examples of retailers performance here is a good idea imo) plus you may get some vouchers or something. Thumbs Up
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 15:35 - 13 Feb 2004    Post subject: Reply with quote

This is a post directed towards "Richard":

I jusr received a call from Maximum Throttle, as they have been rung by yourself to say that there is a complaint being publicised against them in regards to some TL1000R Fork Seals.

Please read this again:

Ste wrote:
However... the shop I have been having the work booked at, have been very helpful, and have told me they'll get some Genuine Suzuki ones for early next week Thumbs Up Shop is called Maximum Throttle and they're in Fleet in Hampshire. Smile


I am very pleased with the service I have received from this shop, and I feel that you ringing to say I am publicsing a complaint against them is very out of place. If you would either PM me to apologise, or you could ring Maximum Throttle to explain you have made a cockup. They are not a small large chain of shops, and I'm sure a large part of thier business comes from people either recommending them or word of mouth which is what I was trying to do. So, please take the time to read things properly and don't just try and fuck stuff up.

This shop have been "messed around" by me if anything. I have had to change the booking of the fork seals being done from Wednesday, to Thursday, and then again to Friday. Now they have said they'll get in Genuine Suzuki parts, and its going to be fitted for me next week. And they also pickup and drop my bike back to me while I'm at work. Top service Thumbs Up

People at Maximum Thottle when you read this: Sorry about this idiot, buy as you can see I was not complaining about your shop or your services. I'll be in on Saturday to pick up the R&G bits Thumbs Up
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Kris
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PostPosted: 15:39 - 13 Feb 2004    Post subject: Reply with quote

That's a bit fucking OTT whoever rang them Confused
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Ste
Not Work Safe



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PostPosted: 15:44 - 13 Feb 2004    Post subject: Reply with quote

Wonder if he bothered to ring gear4bikes.com and if they even bothered to answer thier phone Rolling Eyes
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 15:53 - 13 Feb 2004    Post subject: Reply with quote

MarJay wrote:
...you have to be very careful with lambasting companies who provide services, on an online forum.


Mr Puceflange also mentioned you have to be careful of the legalities of it all.

and to "Richard";

You can Middle Finger Evil or Very Mad Middle Finger if you're a member then you should know better!
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Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.
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Ste
Not Work Safe



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PostPosted: 16:01 - 13 Feb 2004    Post subject: Reply with quote

MarJay wrote:
Mr Puceflange also mentioned you have to be careful of the legalities of it all.

Yup, but all of the above about gear4bikes.com can be backed up by the lack of fork seals with me, and with the invoice and receipt dated Monday.

And I would have thought it a very safe thing to do. He has the intelligence to click the link in the middle of a paragraph, find thier phone number and call them, but not to read the rest of the paragraph Rolling Eyes Thumbs Down
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MarJay
But it's British!



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PostPosted: 16:46 - 13 Feb 2004    Post subject: Reply with quote

Ste wrote:
Yup, but all of the above about gear4bikes.com can be backed up by the lack of fork seals with me, and with the invoice and receipt dated Monday.

And I would have thought it a very safe thing to do. He has the intelligence to click the link in the middle of a paragraph, find thier phone number and call them, but not to read the rest of the paragraph Rolling Eyes Thumbs Down


I 100% agree with you Ste, Thumbs Up I was just passing comment. Smile
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Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.
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Major_Grooves
The Doctor



Joined: 10 May 2002
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PostPosted: 16:50 - 13 Feb 2004    Post subject: Reply with quote

Ste wrote:
MarJay wrote:
Mr Puceflange also mentioned you have to be careful of the legalities of it all.

Yup, but all of the above about gear4bikes.com can be backed up by the lack of fork seals with me, and with the invoice and receipt dated Monday.


I think maybe what you written could be taken as libelous (sp?) or something liek that. Everything in forums can be libelous. It's the "avoid like the plague" bit that I would think would get you in trouble. The rest is more or less factual.

I would have just made the thread title - "my experience with gear4lbikes" or something like that, and then told in the thread what happened to you.
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 16:55 - 13 Feb 2004    Post subject: Reply with quote

Plus it could be the couriers fault! Wink
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; American Iron: Buell XB12R; Track Hack: CBR600RR-8 Commuter Hack VFR800Fi-Y
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 17:06 - 13 Feb 2004    Post subject: Reply with quote

It's thier approach to buisness which pisses me off. They told me, they stated, it would be with me by Wednesday. It wasn't. I am more than happy if they say "yes, it's lost in the post, we'll get some more out", but they just said to go away until Monday. And how they say its not there problem that I've had the bike booked in.

Thus, I shall be avoiding them like the plague Wink
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andrew
Mister Road Rage



Joined: 03 Feb 2002
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PostPosted: 17:14 - 13 Feb 2004    Post subject: Reply with quote

Nothing wrong with what you've said there Ste, why shouldn't you be able to air your opinions? They're obviously a bunch of muppets.

P.S Whoever rung Maximum Throttle up is a joker. Smile

That is all.
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Ste
Not Work Safe



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PostPosted: 18:25 - 13 Feb 2004    Post subject: Reply with quote

0208 9526705

That's the phone number of Richard. Anyone happens to know who he is... please pm me Wink
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MarJay
But it's British!



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PostPosted: 19:17 - 13 Feb 2004    Post subject: Reply with quote

Ste wrote:
0208 9526705

That's the phone number of Richard. Anyone happens to know who he is... please pm me Wink

Ring him! Wink
____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; American Iron: Buell XB12R; Track Hack: CBR600RR-8 Commuter Hack VFR800Fi-Y
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.
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Phoenix
Twisted Firestarter



Joined: 01 Aug 2002
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PostPosted: 19:19 - 13 Feb 2004    Post subject: Reply with quote

Nothing wrong with gear4bikes I've got several things off them and they arrived in 48hours.
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 19:26 - 13 Feb 2004    Post subject: Reply with quote

MarJay wrote:
Ste wrote:
0208 9526705

That's the phone number of Richard. Anyone happens to know who he is... please pm me Wink

Ring him! Wink

No answer.
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Scotty
Scooter Boi



Joined: 31 Jul 2002
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PostPosted: 19:29 - 13 Feb 2004    Post subject: Reply with quote

Phoenix wrote:
Nothing wrong with gear4bikes I've got several things off them and they arrived in 48hours.


Snap,
Think you just got bum steered Ste.
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Robby
Dirty Old Man



Joined: 16 May 2002
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PostPosted: 20:04 - 13 Feb 2004    Post subject: Reply with quote

A note on fork seals.

Get genuine ones.

I've had lots of sets of fork seals over my bikes. Some I've fitted myself, others I've had fitted by the garage.

The genuine ones have never failed. The pattern ones have never worked.
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kev
I Hump Things



Joined: 07 Oct 2002
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PostPosted: 20:28 - 13 Feb 2004    Post subject: Reply with quote

Used them loads of times before and got all the stuff withing 2 working days.
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Korn
Admin



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PostPosted: 23:12 - 04 Mar 2004    Post subject: Reply with quote

Ste you wuss, you should have stood your ground Rolling Eyes
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