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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 12:16 - 19 Apr 2011 Post subject: Courier motorbike insurance |
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This is a long one, pull up a chair
It's that time again . Oh noes
Basics, 39, 2 years ncb, good area, st1100 abs 1999 & st1100 abs 1998
9 points, 1 non fault accident.
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So far, start to get a quote from onesure insurance, message pops up, they'll ring me within 15 mins. That was 90 mins ago. (24 hrs later still no call)
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Swinton, I get all the way through every possible detail before a popup tells me if i want business or courier insurance I have to call this number to go through all the details yet again to get a quote.
So far been on hold for 14 minutes, another 9 going through details again and then back on hold.
2 mins to get prices, £646 tpf&t, £471 tp only
Now gone to have a word with manager !!!
Comes back with £50 knocked off the tpf&t price so now its £596.93
He's calling me back at midday.
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called back early, 11:50
I've asked about having my 2 identical bikes insured on 1 policy, on hold again.
After 9 mins he comes back, then I remember to check it includes European usage
On hold again, another 6 mins and he says he'll call back so i'm not left on hold
£628.23, both bikes, euro usage, tpf&t, £250 excess
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Ribble, seem a bit useless, asked the questions. first and almost last question was dob, do they need it twice?
Said they'd try to call back within an hour, so that'll be 2 calls then as they didn't bother calling me back at the last renewal when I called for a quote.
(Ribble insurance never called back either but thats no less than to be expected from them)
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Bikesure
on hold again, got to love it.
Took only 1 minute to speak to someone.
10 mins of giving details, down to the finest pointless questions
On hold for 3 mins before they came back and told me they'd be double the swinton price
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So, I pay my deposit to swinton, job done.........
Today after a recomendation thought id try a Carol Nash quote, just to see....
Carol nash.
"Hi, i'l looking for a quote for courier motorcycle insurance......."
"whats your occupation?"
15 mins to do all the details and the price £447.61
Full euro use, same cover as uk
AA breakdown inc homestart
legal protection
£1000 helmet and leathers cover
excess cover
Asked about having both bikes on the policy, £478.43
Speak to Nial at Carol Nash. 0800 988 0261 ext 2528
back to swinton to cancel yesterdays insurance buying mistake
Swinton courier motorcycle insurance want £18.50 cancellation fee for the policy i arranged yesterday, PLUS they're keeping the non refundable deposit i paid yesterday of £63 still leaves me £90 better off though and means we know who to avoid, Can't believe swinton motorbike insurance stich you up for £81 for arranging insurance 22 hours ago and that they've not even had to send documents out for it. ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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| Ingah |
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 Ingah World Chat Champion
Joined: 10 Apr 2009 Karma :   
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 00:21 - 25 May 2011 Post subject: |
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Small update
Taking out a policy was not the end of it.
Had docs sent out, exclusions list contained 'use as a courier'
Not helpful for a courier, phoned them, sorted it after being told courier cover is a special type of insurance, thanks captain obvious.
Week later, new docs arrived, exclusion, 'courier use' FFS !!!!
Phoned again, spoke to someone, sorted it. Asked for emailed copy of docs and he said yes, previously they had all said no.
Came through and finally the docs are right.
Week later the correct docs arrive in the post, and then again today, i'll probably get another set tomorrow.
Always check the wording on your docs, especially if you are not covering the norm ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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| Ingah |
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 Ingah World Chat Champion
Joined: 10 Apr 2009 Karma :   
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 Posted: 03:49 - 25 May 2011 Post subject: |
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| Marmalade wrote: | Small update
Taking out a policy was not the end of it.
Had docs sent out, exclusions list contained 'use as a courier'
Not helpful for a courier, phoned them, sorted it after being told courier cover is a special type of insurance, thanks captain obvious.
Week later, new docs arrived, exclusion, 'courier use' FFS !!!!
Phoned again, spoke to someone, sorted it. Asked for emailed copy of docs and he said yes, previously they had all said no.
Came through and finally the docs are right.
Week later the correct docs arrive in the post, and then again today, i'll probably get another set tomorrow.
Always check the wording on your docs, especially if you are not covering the norm |
This Carole Nash?
They always screw up my documents too. I give up trying to get them to send out the correct ones. And i'm not even something as specific as a courier - we're merely talking a multibike policy with a non-fault accident on record. Even the dates of when i got my licence don't show up correctly (a few months out, and apparently this is some limitation of their system i've been told!)
That said, MUCH cheaper than even 10 hours on the phone could find me.
You see, i record the conversations in their entirity, so if brown smelly ever does hit the fan, i've got the verbal contract recorded anyway, irrespective of whatever data entry / systems "mistakes" have occurred on THEIR end (as i'd be happy to remind the financial osbudsman / judge as appropriate, before asking to claim damages ) . Not that i'd be wanting to rely on this if i was riding for a living. ____________________ -- Ingah |
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| ThoughtContro... |
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 ThoughtContro... World Chat Champion

Joined: 14 Aug 2008 Karma :   
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| Ingah |
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 Ingah World Chat Champion
Joined: 10 Apr 2009 Karma :   
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 08:58 - 25 May 2011 Post subject: |
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Yep, carole nash
Getting the quote was fairly easy, and very cheap.
Good area, 9 points, 5k non fault, two bikes covered tpft, euro use, pillions and euro wide breakdown cover for £478
Now i've got the correct docs, in duplicate plus in pdf i'm fairly happy ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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| chris-red |
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 chris-red Have you considered a TDM?

Joined: 21 Sep 2005 Karma :   
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 09:55 - 25 May 2011 Post subject: Re: Courier motorbike insurance |
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| Marmalade wrote: | Swinton courier motorcycle insurance want £18.50 cancellation fee for the policy i arranged yesterday, PLUS they're keeping the non refundable deposit i paid yesterday of £63 |
No. They cannot do that.
Financial Services (Distance Marketing) Regulations 2004 section 9. You can only be charged for the cost of services actually provided - i.e. the initial arrangement, not the cancellation - plus the actual proportion of the insurance provided.
File a complaint, cite the above regulation, say you'll take it to the Financial Services Ombudsman (which will cost them £400) and watch them fold like a nun bluffing on a pair of sevens. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike
Last edited by Rogerborg on 11:31 - 25 May 2011; edited 1 time in total |
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 10:46 - 25 May 2011 Post subject: |
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Wow, The FSO are top notch
Phoned, 10 mins later a complaint letter is on its way from them to Swinton. They have 8 weeks to sort it. ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 10:51 - 25 May 2011 Post subject: |
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Another one, just opened some of the mail from swinton.
In the back of my stuff is a letter for a Joseph watts in london demanding payment and threatening debt collectors.
Data protection issues there as well  ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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| hellkat |
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 hellkat Super Spammer

Joined: 12 Jul 2004 Karma :  
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 Mira Scooby Slapper

Joined: 14 Feb 2009 Karma :    
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| Marmalade |
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 Marmalade World Chat Champion

Joined: 28 Apr 2009 Karma :    
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 Posted: 19:36 - 25 May 2011 Post subject: |
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I've done the FSO complains as above and also the Information Commissioner's Office complaint about the data protection issue.
£60 was all I wanted, now they can deal with government bodies.
I doubt any action at all but bit of luck they might bend them over, after all, the government need to find 15billion for greece and its got to come from somewhere ____________________ Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky |
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 Marmalade World Chat Champion

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| RichieZX6R |
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 RichieZX6R Nearly there...

Joined: 15 Jan 2009 Karma :  
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 Posted: 13:24 - 30 Jun 2011 Post subject: |
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not a bad turn out then! Also thanks for the note about avoiding swinton  ____________________ Current: Kawazaki ZX6R 51
Past: Kawazaki ZX6R 96 - Honda CBR 600F4 05 - Dragstar 125 02 - Honda CB 400 SF 94 - Honda NSR 125 51 - Gilera Runner XV125 04 |
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Old Thread Alert!
There is a gap of 186 days between these two posts... |
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| jamesjack |
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 jamesjack Banned
Joined: 02 Jan 2012 Karma :    
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 Posted: 17:51 - 02 Jan 2012 Post subject: |
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Low operating costs and delivery is a typical high-speed motorcycle courier business foundation, but there is not enough protection, one accident, you can put a huge dent in the budget. Although slaloming through dense traffic, you can speed up the delivery time, it also greatly increases the risk factors. ____________________ man and van |
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| jamesjack |
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 jamesjack Banned
Joined: 02 Jan 2012 Karma :    
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 Posted: 17:53 - 02 Jan 2012 Post subject: |
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Low operating costs and delivery is a typical high-speed motorcycle courier business foundation, but there is not enough protection, one accident, you can put a huge dent in the budget. Although slaloming through dense traffic, you can speed up the delivery time, it also greatly increases the risk factors. ____________________ man and van |
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Old Thread Alert!
The last post was made 14 years, 77 days ago. Instead of replying here, would creating a new thread be more useful? |
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