Garage Completing Work Without Authorisation

[Trip]

Guys,

Two weeks ago i took my XJ600 to the local garage for a new rear tyre and MOT i had budgeted £150 for the tyre and MOT which i had quoted first.

The bike failed on a blowing exhaust, fork seals and rear wheel bearing so i asked them to do a quote for me, the guy who was there said he might be able to get a reasonably priced exhaust from a breaker he knew and he would let me know.

I phoned back two days later and was told they hadnt managed to price the bits, so i called back two days after that to be told that all the work had been completed:

Fork Seals
Wheel Bearing
Exhaust Gasket
'some welding'

To the tune of £340 (including the MOT and Tyre)

What realistically (and lawfully) can i do about this situation. The reality is i didnt have much to throw around anyway and was planning on get them to do what i could within my available budget ~£200 and then doing the rest myself (or a with a mate).

Any tips, advice, past experiences would be most welcome.

Cheers

Trip
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Bike: Yamaha XJ600N Mileage: 28500 Miles Rider Mileage: Many Miles
CBT: PASSED Theory: PASSED Test: PASSED
Past-CG125 Present - Yamaha XJ600N Future - WHO KNOWS?

[killa]

I’d suggest bypassing the till monkeys and go to management.
Do not pay for a thing until that issue is resolved. No work can be carried out unless verbally instructed to.
Any problems, call the old bill. Failing that, torch the place.
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Cleverly disguised as a responsible adult.
Bike:- Yamaha TRX850 | Killas Biking History | Killas Gaming History | Killas autmotive history

[Rogerborg]

FFS, name the garage. That's bang out of order, and even if they sort you out, their next victim might not be as lucky.

The most important thing is to get your bike back. Seriously, if they try to keep it, call the police. Whatever they say you owe them is a civil dispute. Them trying to hold your bike is criminal.

Once you've got it back, then they can whistle for their money.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[DrDonnyBrago]

Getting the bike back is of utmost priority.


They can't do non agreed work on your bike and charge you for it any more than I can come to your house and cut your grass without permission and charge you £5000 for gardening services.

It needs to be agreed before they can do it if they expect payment.

[c-m]

In contract law, consideration must not be past.

The example of cutting someones lawn above illustrates this perfectly.
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Motorcycle headlight bulbs and HIDs
Blogging about my bike and trips
https://ridershandbook.com/

[Cheeseybeaner]

[Jim Mc]

I read about this scenario in an industry mag while waiting for some tyres to be fitted at my local ATS, the motor industry as a whole has a terrible reputation for ripping consumers off and treating them poorly.

[WannaBeDude]

Offer to pay for the parts only and the welding, get them to knock a 100 quid off, there fault, should of asked.
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Jogging on, destination living.

[0ddball]

[whitedevil]

I would offer to pay 50% or you'll take the case to court and name and shame them on several public forums which will lose them business. Show them the beowulf beware thread or united breaks guitars video for proof.
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GPZ500 sold ~ CBR600FS-2 sold ~ ZX6R sold ~ Street Triple R

[Vincent]

[Trip]

So i went to the garage today, the guy there said there was nothing he could do (would do).

He said that because i'd agreed to have the MOT and Tyre done that i had also consented to have the additional work done (despite me requesting a quote first)

I told him i would phone trading standards and see what my rights were, they told me i had the right to request them put the bike back to its original condition.

Long story short i managed to negotiate £40 off the total amount and keep all the work done to the bike.

Royally narked with the way i was treated though and in the interest of preventing the same thing happen to other people i will post the details of the company involved:

Corby Kawasaki Centre Ltd
Courier Road
Phoenix Parkway
Corby
Northamptonshire
NN17 5BA

I appreciate the amounts of money im talking about aren't massive but as i tried to explain to them today its the principle of the thing!
____________________
Bike: Yamaha XJ600N Mileage: 28500 Miles Rider Mileage: Many Miles
CBT: PASSED Theory: PASSED Test: PASSED
Past-CG125 Present - Yamaha XJ600N Future - WHO KNOWS?

[WannaBeDude]

Had you drilled harder, and made them realise you could of got the work done much cheaper via bike friends and forum, 100 quid off.

But 40s not bad, the original charge was not overly OTT.
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Jogging on, destination living.

[Trip]

[Vincent]

'Might be best to just chalk it down to experience. We all learn some things the hard way I guess. Well done for fronting it though, I'm not good at that sort of thing sometimes, (although I don't get stung much these days), and would have probably resorted to getting my money back some other way.
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Space Is Deep

[WannaBeDude]