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dransy
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PostPosted: 10:30 - 23 Aug 2011    Post subject: quick ebay question Reply with quote

I got a bonnet for my car of eBay . Buy it now 40 quid and 20 quid postage .
The bonnet came to my.work last Wednesday but I left it there till Friday till I could pick it up .
Come Friday night I start to unwrap it to find one hell of a fucking dint in it . So I message the guy from eBay telling him and hes said ur can't do anything about it.as I signed for it and that he put a disclaimer on the front of the packaging stating to check it before.signing as after its signed no refund can be given.

Now obviously.with it getting.delivered to.work.I didn't sign for it but my other concern is that it was amazingly well wrapped took me ages to get into it ! I really can't see that amount of damage happening and the packaging not even been damaged ?
Where do I stand with this the guy is saying he can't refund me but how.do.I know.he.hasn't sent it damaged and done my over so now I'm 60 quid down and have a bonnet more Fucked than the one on my car !.

Do I have any chance here ?
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pinkyfloyd
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PostPosted: 10:46 - 23 Aug 2011    Post subject: Reply with quote

Right, Need a few details from you to see what we can do to help. Mrs Pinky knows her ebay stuff.

How did you pay for the item?
Is the seller registered as a business seller or private?
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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dransy
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PostPosted: 10:49 - 23 Aug 2011    Post subject: Reply with quote

Hi there I'm on my phone so I can't check but I THINK its a business and I paid via pay pal
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pinkyfloyd
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PostPosted: 10:55 - 23 Aug 2011    Post subject: Reply with quote

If you paid by paypal then you can file a claim by paypal.

Under the distant selling regulations you have 7 working days from recipt of goods to change your mind, for what ever reason. If its a business seller you could remind them that the refusal to accept a return is a breach of the distance selling regulations and trading standards would be interested to hear this.

Best course of action is open a dispute with paypal claiming the goods were significantly not as described. The chances are you'll lose the postage to return the product but you should get the price paid and postage you paid to recieve the item.

You will have to return the item recorded to make sure you get a signature otherwise they might claim they never recieved your return.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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Rogerborg
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PostPosted: 12:31 - 23 Aug 2011    Post subject: Reply with quote

pinkyfloyd wrote:
You will have to return the item recorded to make sure you get a signature otherwise they might claim they never recieved your return.


I've heard that you can send a recorded delivery envelope containing a note saying "SUCKA" - all you need is the record of something being delivered.

I wouldn't normally suggest this, but it seems like you've been played, so play back.
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pinkyfloyd
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PostPosted: 12:44 - 23 Aug 2011    Post subject: Reply with quote

Rogerborg wrote:
pinkyfloyd wrote:
You will have to return the item recorded to make sure you get a signature otherwise they might claim they never recieved your return.


I've heard that you can send a recorded delivery envelope containing a note saying "SUCKA" - all you need is the record of something being delivered.

I wouldn't normally suggest this, but it seems like you've been played, so play back.


It has been done. Or sent a brick.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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iooi
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PostPosted: 12:59 - 23 Aug 2011    Post subject: Reply with quote

pinkyfloyd wrote:
Under the distant selling regulations you have 7 working days from recipt of goods to change your mind, for what ever reason. If its a business seller you could remind them that the refusal to accept a return is a breach of the distance selling regulations and trading standards would be interested to hear this.


Slight problem here is goods have to be returned in the same condition as sent.

Now given that the OP did not check the goods.... Shocked It can be argued, and the seller clearly stated to check on delivery. That damage has been caused since it arrived.
So the OP cannot prove one way or the other if damaged in transit (claim from the couriers) or were actually sent damaged.
Pic's from ebay sale may help here, to prove if its the one sold or just a generic pic used.
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dransy
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PostPosted: 13:30 - 23 Aug 2011    Post subject: Reply with quote

I'll post the pics when I'm home from work . It's still half in its packaging as I stopped when I noticed the damage .

Also the damaged isn't on the weaker part of the bonnet its on the side that meets the wings if that makes sense
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shereen
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PostPosted: 14:54 - 23 Aug 2011    Post subject: Reply with quote

dransy wrote:
I'll post the pics when I'm home from work . It's still half in its packaging as I stopped when I noticed the damage .

Also the damaged isn't on the weaker part of the bonnet its on the side that meets the wings if that makes sense


Open a SNAD case on ebay (significantly not as described) ASAP. Fuck the distance selling regs, they do not apply in this case as the item is damaged.

Tell the seller you will not be sending the item back as you want the item collected at the sellers convenience. (unless he has specifically stated on the listing that items must be returned by the buyer then he is obliged to do this )
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P.
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PostPosted: 15:29 - 23 Aug 2011    Post subject: Reply with quote

iooi wrote:
Slight problem here is goods have to be returned in the same condition as sent.


Means nothing to paypal.

Sold my electric kit, guy kept the headphones AND snapped parts putting it together.

Despite me having a go at paypal and taking photos... they refunded him Thumbs Down
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pinkyfloyd
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PostPosted: 15:32 - 23 Aug 2011    Post subject: Reply with quote

Paddy is correct. If you lodge a complaint claiming the goods were not as described paypal will side on the buyer 9 times out of 10.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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Paulington
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PostPosted: 15:32 - 23 Aug 2011    Post subject: Reply with quote

If the item isn't as described on the eBay ad, send him a message via. eBay, inform eBay/open up a Paypal dispute saying the item is not as declared on the eBay ad.

You'll get your money back, disclaimer or no disclaimer. His shitty little disclaimer doesn't change either the Distance Selling Regulations, Sale of Goods Act (which are the basis of) your Statutory Rights. File a Paypal dispute, sorted.

The law states under Section 35(2) of the Sale of Goods Act 1979:

"Where goods are delivered to the buyer, and he has not previously examined them, he is not deemed to have accepted them under subsection (1) above until he has had a reasonable opportunity of examining them for the purpose—

(a)of ascertaining whether they are in conformity with the contract."

Really, you haven't even accepted that you own the goods yet. That act combined with your Statutory Right to Reject Goods means he doesn't have a leg to stand on, at all.

Open a Paypal dispute, spout all this as you are entitled to a refund AS LONG AS the advert didn't say it had a dent in it.

(If any of my legalese is wrong, I do apologise as I am still learning [Sickpup. Laughing.] but I am 99.8% certain that nothing he could write in a disclaimer overrides your Statutory Rights).
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pinkyfloyd
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PostPosted: 15:40 - 23 Aug 2011    Post subject: Reply with quote

Paulington wrote:


(If any of my legalese is wrong, I do apologise as I am still learning [Sickpup. Laughing.] but I am 99.8% certain that nothing he could write in a disclaimer overrides your Statutory Rights).


Its 100% right. You see those adverts on ebay. No returns etc. Everyone has seen at least one. Its a breach in the sale of goods act. If the product is not as described then they have to accept a refund. It is your statutory right to return goods you are unhappy with.

Same laws apply whether its online via ebay or in a shop on the high street.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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Paulington
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PostPosted: 15:46 - 23 Aug 2011    Post subject: Reply with quote

pinkyfloyd wrote:
Paulington wrote:


(If any of my legalese is wrong, I do apologise as I am still learning [Sickpup. Laughing.] but I am 99.8% certain that nothing he could write in a disclaimer overrides your Statutory Rights).


Its 100% right. You see those adverts on ebay. No returns etc. Everyone has seen at least one. Its a breach in the sale of goods act. If the product is not as described then they have to accept a refund. It is your statutory right to return goods you are unhappy with.

Same laws apply whether its online via ebay or in a shop on the high street.

Ahh, fantastic and good to know.

Yeah they are ridiculous, people don't have a clue.

Also, if a contract did say: "By signing this you waive your statutory rights/disregard the Sale of Goods Act etc etc" then there is probably something under or in a similar act to the Unfair Contract Terms Act 1977 that allows you to negate such ridiculous terms.
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"Four wheels move the body, two wheels move the soul."
Current Vehicles: '89 Kawasaki KDX200, '99 Yamaha XV535, '00 Honda ST1100 Pan-European, '08 Suzuki GSX-R1000, '08 Mitsubishi Lancer GS4 2.0 TDCi, '15 BMW 1 Series 116d Sport Turbo.
CBT: 27/08/08. Theory: 04/09/09. Module 1: 16/09/09. Module 2: 01/10/09.
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pinkyfloyd
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PostPosted: 16:37 - 23 Aug 2011    Post subject: Reply with quote

Paulington wrote:


Also, if a contract did say: "By signing this you waive your statutory rights/disregard the Sale of Goods Act etc etc" then there is probably something under or in a similar act to the Unfair Contract Terms Act 1977 that allows you to negate such ridiculous terms.


No. That statement asking you to sign something to waive your statutory rights would be illegal as the statutory right is a right by law and any contract would have to take that into account. Anything passed in an act of Parliament, which the statutory right is, would supercede any contract asking you to waiver your rights.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.
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dransy
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PostPosted: 16:43 - 23 Aug 2011    Post subject: Reply with quote

Opened a case . Here are the pics.

Hope they showed up on my phone again laptop has caught teh ghey
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iooi
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PostPosted: 17:47 - 23 Aug 2011    Post subject: Reply with quote

Looks like its been damaged in transit.

One reason why the seller could have asked for it to be checked. IF you open it in the presence of the courier then there is no issue as to YOU damaging the goods.
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