eBike insurance - FURIOUS.

Eddie Hitler · World Chat Champion Joined: 06 Nov 2007 Karma :

Took out a one month policy after I had my crash, just to tide me over at the time. It was easy enough to set up, and got me going.

Then the crap began.

They put me down as Mrs. So I send an email explaining this and apparently it would get sorted.

Then asked for my driving documents, no problem. Sent - week passes and they asked me again, threatening to cancel my insurance. No worries I thought, royal mail must have messed up. Recorded delivery this time.

Few days later ANOTHER letter, this time threatening big time regarding cancellation. I ring up (on there £1+ a min phone line I must add), and they extended the time I had to send my documents "Out of Courtesy". Sent it special delivery (my f**king money) and they received it.

Now i have received an email saying that due to the policy change to "Mr" I'm to be charged £35.

Oh, and without me asking for it, they are going to take another 44 quid from my bank tomorrow for another month. What the? I never set a direct debit, so what the fuck do they think theyre doing?

Does anyone have any advice on this? On the letter its saying about cancelled insurance and how it can affect me when I do insure the VFR properly. Im so, so pissed off right now.

Avoid this shit company like the plague. Waste of fucking life.

The Shaggy D.A. · Super Spammer Joined: 12 Sep 2008 Karma :

Try 01454 634501 (from https://www.saynoto0870.com/companysearch.php).
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Microcut · Renault 5 Driver Joined: 25 Jun 2011 Karma :

Hey,

I'm with Ebike. Regarding the documents you had to send, i had a little issue with them as i had sent them off but also got a letter to remind me. I then just took photos of my documents and sent them via email...worked a treat. Not much help now i know...but i didnt figure it out to begin with.

Remember, this is an online insurance company and so all comunication is recommended through email...but the charge to call is a lot.

Without looking into small print, i presumme ebike just keep taking your money on a monthly basis unless you state a cancellation before the next payment is due. It's similiar to a sim-only contract with mobiles. However, you say you didnt set up a direct debit? How are you paying?

It is bloody annoying tthough.....you are doing everything by the book, yet you're treated like you're somehow to blame/not doing it correctly.

totalllama82 · Crazy Courier Joined: 03 Jan 2011 Karma :

Yep, they are a pain in the ass to deal with but are cheap. They wanted my CBT, Bike License, NCB documents pretty much immediately after I took my policy.

Once they had the documents they split hairs on fine details. Best bet is emailing all of the documents. They seem to respond quite quickly.

I think you should challenge the change of Mrs to Mr as it seems more like an admin error rather than a policy change.
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Gone: Haotian HT125-8 / Yamaha YZF 600R Thundercat / Kawasaki ZX9R C2
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Nai · World Chat Champion Joined: 18 Apr 2010 Karma :

https://www.bikechatforums.com/viewtopic.php?t=228400

From BCF News, eBike were meant to be removing monthly policies?

Redoko · World Chat Champion Joined: 04 Nov 2009 Karma :

I was with them on my gixxer, had similiar problems to you.

Horrific excuse of a company.
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Sudika Sportsman SK50QT > Gilera DNA50 > Honda CBR125 RW7 > Kawasaki Zephyr750 > Suzuki GSXR600 > Honda Hornet CB600F '51

iooi · Super Spammer Joined: 14 Jan 2007 Karma :

Eddie Hitler · World Chat Champion Joined: 06 Nov 2007 Karma :

AHH I now remember actually.. I had my sex changed last year. They turned my willy inside out. Hence I made sure i pressed Mrs.

Infact, no. I did double check before pressing submit. Having a women pull out on you 5 days previous makes you more wary of insurance details.

Explain to me this, if i paid a one off fee, that being the WHOLE point of the monthly insurance they provide, how can they automatically take money from me without me ever signing up to a direct debit? Fuck what it says in the small print, this is basic stuff.

All i need to know really is that when I go into my bank tomorrow and block eBike from taking any money, whats the worst that can happen. Evil or Very Mad

iooi · Super Spammer Joined: 14 Jan 2007 Karma :

metalangel · World Chat Champion Joined: 27 Feb 2009 Karma :

I had them for my car, they're absolutely terrible, I had the same threatening to cancel my policy unless I sent them document X or document Y crap. I was very close to telling them I was going to come over to Bristol and present them in fucking person so they could make a 10,000,000 DPI scan or whatever the hell they needed that my photocopies weren't sufficient for.

Even better was when my policy neared the end and I wanted to know how many years no claims I had when I was pricing up a new one. They jerked me around for almost three weeks with 'we can't send you the proof as you can only use the NCB on one policy at a time' (I'd never asked for proof, I just wanted to know more specifically than 'five or more') until I made a formal complaint and said either they told me immediately or I was going Data Protection Act on their asses for their refusal to disclose the information they held about me.

What a surprise that the response came within the hour, signed by one of the useless customer service agents I'd already been dealing with!
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Previous: 2002 Honda CB500 (sold), 2007 Suzuki SV650SK6 (crashed), 2005 Yamaha FZ6 Fazer (sold). Currently bikeless Sad

"A faired bike will get you 10x more clunge than a unfaired one." -Marlboro Matt

sebastianw · Spanner Monkey Joined: 22 May 2009 Karma :

[quote="Eddie Hitler"] Having a women pull out on you 5 days previous .......

quote]

At least she won't get pregnant

Livefast123 · Nearly there... Joined: 15 Mar 2010 Karma :

I have had numerous monthly policies with Ebike and Ecar and never had a problem with them. When I get the email for my documents I use a camera to take a photograph (2MP) of my licence and no claims and then email it to them. They then reply in a few days to say it's all fine Thumbs Up

The monthly policy quite clearly states it is on a rolling basis with them renewing the policy unless you cancel it and you also had to sign up to Sage Pay. If you want to cancel it go to their website and log into your policy. Go to the make changes section and choose don't renew my policy or similar. Job done.
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Current ride - Yamaha MT-07