Take care when cancelling with motorcycle direct!

[mr jamez]

I was with motorcycle direct continuously for 6 years. A loyal customer no less, never had a problem up until now. However that is always the way with insurance companies until it comes to anything other than taking your money...

I rang them on October 25th, I was told everything was fine and my final installment had been paid. I logged onto my online banking near the end of november and noticed premium credit were still listed, swiftly deleted it and got in touch with motorcycle direct. It had not been cancelled and I also owed them the installment AFTER I had cancelled!? He mentioned "back dating" the cancellation or some rubbish but it was not his department. I wasn't in the mood to get bounced around their phone system and they couldn't get their grubby hands on the money so I sat back and waited for a call.

It turns out they did this out of the kindness of their hearts. They couldn't get in contact with me by phone so simply continued the policy "Incase I changed my mind" because it would leave me uninsured (on a bike I no longer owned). I suggested that they could have contacted me in writing but "er...well..we don't really do that". Confident that they were trying to pull a fast one, angry short man made an appearance. But she insisted that on top of the £12 fee to set up a direct debit plus the cancellation fee of £30 I also had to pay another installment of £29.97. She could not "back date" the cancellation unless I provided proof that I had sold the bike.

Firstly, it isn't any of their business why I have cancelled and secondly I KNEW they had the cancellation logged, christ she had basically told me. But she insisted I faxed the letter from the DVLA about change of ownership otherwise she would have to charge me another month, the pedantic side of me reminded her I could still be the legal owner. It was getting a little amusing, they were attempting to deny knowledge of my cancellation but tripping up at every opportunity! "do you record all your phone calls?", they do. "Then you don't need a letter, your colleague who called me last CORRECTED me on the date of the cancellation which I incorrectly said was the 23rd. You have it all there logged in the system". Her answer was the one I had been waiting for "........".

Got a call ten minutes later wavering the charge for the last installment, only cost me £42 and an hour on the phone to cancel my insurance Not that they have the money yet, time to waste some of their time.

Motorcycle direct tried to take my money behind my back and failed, The sneaky bastards! I can't believe they kept attempting to take my money, all for £29. A pathetic company who employs immoral, time wasting wankers.


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NSR 125F > BROS 400 > NC30 > BROS 400 > Trumpet S4 > '97 VFR 750

[Rogerborg]

Didn't get past "motorcycle direct". They've been selling my email address to every spammer under the sun since I got a quote from them last year. And oh yes, I ticked the "opt out" box. I wouldn't trust them as far as I could piss them.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Torx]

£71 they charged me for my cancellation fee. There was talk about a refund on my last installment as I sold the bike before it was taken out. But they started banging on about a written letter from the DVLA.

However, as soon as they had my £71 (Which was ok because they were going to refund me £52 of that... haha! yeah right), I never heard from them again.

BikeSure on the other hand, very cheap, very easy to deal with, no cancellation fees and all they asked for was the return of my COI to refund me of any over-payments.
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He who wants to keep his garden tidy doesn't reserve a plot for weeds.

[ruck bodgers]

they were complete bastads to me . i threatened them with trading standards and they backed off

[TUG]

motorcycle direct have always been the most expensive for me so never used them, after that i never will haha, what a fucking joke.
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Haz ER-5, innit!

[Alex_B]

I had 125 Insurance with MCE. Yea, I didn't know, I just went with what is cheap.
Anyway, passed test, tried to transfer insurance to big bike but no joy so had to cancel. Only had the policy a little over 2 months!!

They will refund me £49 of a £180 policy but not until January "in case a claim has been made on the bike"
They are making me wait nearly 3 months for any refund.

Insurance companies, pffff buncha wankers!!
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My Lane Position is always AWESOME!!

[pinkyfloyd]

Oddly enough my first big bike was insured with them. I paid the policy outright at the start for fully comp cover on the GSXR750. 6 months later I called them to change the policy from the GSXR onto the VTR1000F and they informed me that the cover would cost £50 more for the bigger bike and a £30 admin fee to change the policy over. So £80 to change the cover from one bike to another.

As the policy was due to run out I called them and asked for a quote. Sadly they could not beat another quote or match it, £20 out was the closest I could get, so I told them I would not be renewing it with them. Within a few days I had a letter confirming my not renewing and included was a document detailing my no claims for my next insurer.
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illuminateTHEmind wrote: I am just more evolved than most of you guys... this allows me to pick of things quickly which would have normally taken the common man years to master
Hockeystorm65:.well there are childish arguments...there are very childish arguments.....there are really stupid childish arguments and now there are......Pinkfloyd arguments!
Teflon-Mike:I think I agree with just about all Pinky has said.