Hein Gericke online

parkmoy · Scooby Slapper Joined: 09 Jun 2011 Karma :

Has anyone, ever, managed to get through to the customer service phone number? I've spent 3 days trying only to be told each time that there wasn't anyone available to answer my call. I've also tried emailing them but they don't seem to want to reply to those either.

I like their gear but their online service is crap.

Benno · World Chat Champion Joined: 06 May 2012 Karma :

Once a business is large enough to have a complaints department they don't care about complaints any more.

DrSnoosnoo · World Chat Champion Joined: 28 Mar 2012 Karma :

I have only ever emailed a local store from their website. Always get a quick response from the guys in the shop. I know this might not help you though ...
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I'm Sam; Northern, Ginger, Lover
Did have: '95 ZZR600 '83 CG125 '97 ZZR1100 '15 Hypermotard 821 SP Do Have: '10 ZX10R

Dean-J · Crazy Courier Joined: 30 Oct 2011 Karma :

you wont get a response from customer services, they are worse than useless.
i took my complaint direct to the managing director and was resolved within same day.

IanF · Two Stroke Sniffer Joined: 29 Apr 2012 Karma :

01423 878600 or 01423 878605

parkmoy · Scooby Slapper Joined: 09 Jun 2011 Karma :

issey9090 · Borekit Bruiser Joined: 12 Jan 2009 Karma :

4 weeks!? Been 2 weeks now since my order. In dire need of chain cleaner so may have to go to a shop as it hasnt arrived. No answer to my email

Dean-J · Crazy Courier Joined: 30 Oct 2011 Karma :

I just googled the managing director of hein gericke, then took a guess at his email address. i didnt get it right, but it doesnt matter as the misspellings still go to their server and are passed on to head office to be dealt with Wink

Random · L Plate Warrior Joined: 21 Jun 2012 Karma :

I gave up phoning last week and emailed customer services - got a reply within 10mins which i then replied to and recieved another reply. since then I have got through by phone once (they said they would call back and didn't) and have sent a few emails (which also have had no replies)... seems to be very hit and miss...

IanF · Two Stroke Sniffer Joined: 29 Apr 2012 Karma :

I ordered some gloves on the 10th and emailed and rang the 0800 number. Nothing, no reply or answer. Got the numbers I posted off the net and rang, first time they said they had one in stock and would send out that day. 2 days later I rang to chase up and they said they hadn't sent as it was out of stock. To be fair to them they asked me to Pick another pair ( more expensive) and they would give me a free upgrade. Got them delivered today. 40 quid pair for 20 ( with my £10 discount card ) they can get it right just they take a long time doing it

Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

Yup, their stock system seems to be prehistoric, I'm picturing some ancient hunchback shuffling index cards around to try and work out what's in and out of stock. Rolling Eyes

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parkmoy · Scooby Slapper Joined: 09 Jun 2011 Karma :