Another retarded customer........

[shereen]

For those of you who dont know, I work on Ebay.

My problem:

Customer buys item - we send the wrong item in error.

I ask customer to return the item using a freepost address.

He returns it using the freepost address but also pays postage at the post office to return the item

He says his wife sent the item back and didnt realise it was a freepost address even though she handwrote the label and wrote FREEPOST in big letters on it.

He wants reimbursing of the postage which cost £8.65.

I havnt messaged him back yet because im in 2 minds about refunding him.

What do BCF think? I will leave the decision up to you guys and gals.
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"The Internet is the first thing that humanity has built that humanity doesn't understand, the largest experiment in anarchy that we have ever had"

[Poseidon]

You sent the wrong item, they sent it back the wrong way. knock for knock... 50/50 imo
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1977 Honda CG125
2002 Ducati Monster S4 (currently restoring)

[Snodvan]

Review the customner's purchase history. If his request letter is polite and he is a regular customer, not necessarily for expensive items but at least regular, then probably better for Ebay to accept it was genuine one-off customer mistake and to make the refund. Better that than lose a customer and/ or get bad press. Emphasise to the customer that this is a one-off "good will" refund.

Snod
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04 (UK Reg) BMW F650cs, but really 02 first Reg in Holland

[0ddball]

I'd have thought he should be taking it up with the post office. You offered freepost to return it which is fair enough. Perhaps you should knock a couple of quid off the price of the correct item for the inconvenience. But the postage screw up is a seperate issue and nothing to do with you. They charged him postage on a freepost item. He/his wife was stupid enough to pay it.
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ZXR750L

[Alpha-9]

I voted no before I read it.
Screw him, was freepost and that's nearly a tenner, idiota
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Fzr-600 1999

[yaigi]

[shereen]

[Alpha-9]

Probably sent by freepost really and is claiming he sent it special delivery so he can get the item near enough for free

Tell him to bollocks for fucking it up and to raise it with the post office as it was clearly freepost.

The post office are usually like
Is the item under the value of £30?
No
Then you don't need special delivery.
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Fzr-600 1999

[Hetzer]

You sent a wrong item.

The entire chain of events, including his idiocy, was set in motion entirely by your error. Morally you are bound to give him a full refund.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[Alpha-9]

[syl]

His fault for returning it special delivery. However you will have saved the amount that Royal Mail charge you for using freepost - give him that.
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Current bike: Kawasaki Z750S

[Amnesty]

Sure you made the first mistake.

But you tried to resolve it with as little charge to him via freepost.

He then didn't utilise the freepost and paid.
His fault. aslong as you told him it's freepost.
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I ride a scoot, so what? >_>

[Marmalade]

If they wrote freepost by hand on the envelope then tough, there is no excuse for stupidity like that.

If you gave them a freepost address and then they delivered it by hand the other side of the country and demanded fuel money what would you do then?

They could have sent it second recorded for £3 and it would have been covered so if you must give the idiots anything then make it £3.
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Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky

[CaNsA]

Shereen, is there not a forum specifically for Ebay sellers anywhere for you?

[Easter Bunny]

What's worrying is that the dicks at the post office took the postage for it...............


Their mistake their loss..................thats life, why does someone else always have to be responsible for someone's stupidity???
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The light at the end of the tunnel is an oncoming train!

[-LG-]

With eBay, don't you have to send it back recorded?
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Snow rider wrote: I'm far to annoying to be near for long periods of time

[.....]

You have the nerve to call the customer retarded for not using the freepost service yet you sent out the wrong item. Surely that makes you retarded as well by your own logic?

[AL-]

[Easter Bunny]

[Marmalade]

Has been 77p ish for ages but now 90p i believe
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Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky

[JonnyFoxtrot]

Has this person actually provided you proof of the postage costs? I.e the reciept with tracking number?

And if so have you recieved the item back and can confirm its the same one (tracking number etc) as in the proof of postage he's providing.

Otherwise it reeks of someone whos sent it freepost and also wants some extra fucking dolla out of you and if you cant confirm the above I would tell him to go fuck himself.
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'89 Honda NS125F (SOLD) -> '92 Suzuki GS500E (SOLD) -> '03 Kawasaki ZX6R B1H (SOLD) -> '96 VFR 750 RC36 (SOLD) -> '02 Honda CBR1100XX Blackbird

[Easter Bunny]

[U_W v2.0]

i voted half refund, mostly because...

you sent the wrong item, mistakes happen.
he sent it back by the wrong method

but half refund of the postage shows good faith and that your willing to understand people are just that, people and things do go wrong.

are you sending the correct item for issueing a refund for said item?
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BCF's biggest cunt list: Cansa, Pits, Rob

[wizzzard]

What did he buy and what did you send him?

Has no real bearing on anything I'm just nosey
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And did you exchange a walk on part in the war for a lead role in a cage?
Zeitgeist / Addendum / Moving forward

[Alpha-9]