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95Theses
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Joined: 24 Jan 2011
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PostPosted: 16:24 - 30 Nov 2012    Post subject: Had an off! Reply with quote

Taking it easy on the way to see the missus, instead of filtering down a long line of traffic I was just sat there stationary in line with traffic, minding my own business when I got rear ended by some lady in a C3 not paying attention.

Knocked me and my bike flying, luckily I was far enough back from the car in front I didn't hit it.

She got out, apologised and said it was her fault for not paying attention (no shit, I was stationary) and the guy behind her gave me his details and said he'd be a witness.

Got my bike to the local Honda Dealers (VFR800 FI) and list of damage is as follows:

Exhaust scuffed
Rear undertray assembly cracked and broken (including number plate bracket etc)
Crank Case scratched
Front indicator scratched
Front mirror scratched
Rear brake lever bent
Front brake lever bent

Estimate from them is £1,200 to fix everything (inc labour)

So I phone my insurers (MCE) and they say they will handle everything, including getting me a hire bike and then put me through to their legal team (Fletchers solicitors) who want all the details so they can pursue my case for me.

I can't be arsed with what will no doubt go on for bloody ever and see lots of lawyers earning a fortune from a minor accident.

My wrist is sprained, my lower back aches (like when you've picked up something heavy and not lifted correctly) I had an afternoon off work because of it and I think I probably need a new helmet as mine hit the ground.

Then the lady who hit me's insurors phoned me (Saga) and they admitted full liability and they want to take my bike away and get it fixed and they want to give me a hire bike.

Not really happy with them taking my bike so I say no. But I did say to them that all I really want is to get back on the bike so how about this I say:

Repairs £1,200 (will fax copy of Honda estimate)
New Shoei XR1100 (will send photos of mine, can check price online) £300
Wrist/Back/Afternoon off/Generall arsing about £500

Total £2,000, sort it out now and we can call it a day. Will arrange repairs immediately myself, forget the hire bike, no lawyers no expenses etc etc

They said No! they don't want to complicate things?

I thought I was being pretty reasonable myself, cannot see how it's going to possibly cost them less than £2k all in now there are hire bikes and lawyers fees involved.

Don't help themselves these insurance companies do they?

No paint diagram, sat stationary, feet down, in line of traffic, rear ended by a C3
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esullivan
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Joined: 06 Mar 2012
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PostPosted: 16:28 - 30 Nov 2012    Post subject: Reply with quote

They don't have a tick box on their form for "offered reasonable settlement, no lawyers." So, obviously, no can do.
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Aff
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PostPosted: 16:29 - 30 Nov 2012    Post subject: Reply with quote

Why did you refuse their offer? Its probably the best situation, accident-wise, you could be in. 100% other parties fault, and they have already admitted liability. You should have taken the hire bike and let them fix yours. Should have been over fairly swiftly. Most of the time it takes ages because they are arguing over liability.

If it were me, I would call back and accept their offer.
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WannaBeDude
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PostPosted: 16:30 - 30 Nov 2012    Post subject: Reply with quote

I filter esp for this reason Twisted Evil
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arry
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PostPosted: 16:30 - 30 Nov 2012    Post subject: Reply with quote

Aff wrote:
Why did you refuse their offer? Its probably the best situation, accident-wise, you could be in. 100% other parties fault, and they have already admitted liability. You should have taken the hire bike and let them fix yours. Should have been over fairly swiftly. Most of the time it takes ages because they are arguing over liability.

If it were me, I would call back and accept their offer.


exactly. They've offered you the best solution and done it quickly.
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CaNsA
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PostPosted: 16:32 - 30 Nov 2012    Post subject: Reply with quote

Brick Wall
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95Theses
Scooby Slapper



Joined: 24 Jan 2011
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PostPosted: 16:32 - 30 Nov 2012    Post subject: Reply with quote

Aff wrote:
Why did you refuse their offer? Its probably the best situation, accident-wise, you could be in. 100% other parties fault, and they have already admitted liability. You should have taken the hire bike and let them fix yours. Should have been over fairly swiftly. Most of the time it takes ages because they are arguing over liability.

If it were me, I would call back and accept their offer.


Not comfortable with them taking my bike to a bike dealers I've never heard of to arrange the repairs themselves - no doubt taking a big cut for sending them the job and doing a cheap job.

Quite happy for them to pay Honda direct for the repairs as I said to them.

MCE happy for me to use the Honda garage for repairs and claim back from them.
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CaNsA
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PostPosted: 16:34 - 30 Nov 2012    Post subject: Reply with quote

It's not gonna cost you anything so why are you bitching about places making money?

Let them take the bike, and find out where its going, then pay the garage a visit.

You cold say to SAGA that you want the bike sent to a registered Honda dealer.

Stop being potato.
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arry
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PostPosted: 16:35 - 30 Nov 2012    Post subject: Reply with quote

95Theses wrote:

Not comfortable with them taking my bike to a bike dealers I've never heard of to arrange the repairs themselves - no doubt taking a big cut for sending them the job and doing a cheap job.

Quite happy for them to pay Honda direct for the repairs as I said to them.

MCE happy for me to use the Honda garage for repairs and claim back from them.


MCE aren't happy to do anything as they're a broker, they're not paying.

If you want it to go to Honda then ring Saga and tell them you want it done by a Honda garage of your choice and see whether they'll agree to that.

Saga will want it to go to an approved repairers and if you're not happy with that approved repairers you can arrange for it to go somewhere else as long as the cost is proportional. The fact they want to get it fixed and fast should be taken as a good sign that they'll deal with it to a good standard. You can always refuse a repair anyway and TBH you've no guarantee it'll come out of Honda any worse than this other place because it doesn't sound like you've done an awful lot of research?
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95Theses
Scooby Slapper



Joined: 24 Jan 2011
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PostPosted: 16:38 - 30 Nov 2012    Post subject: Reply with quote

Makes no odds to me though does it?

Its at a Honda garage, they are fixing it, I'm getting a hire bike and I've now got a lawyer on my side making sure I get it done correctly.

Saga can either settle quicker and cheaper right now (I get my bike sooner they pay less money) OR we can get it fixed by the people I want and I get a hire bike.

I'm under no obligation to turn everything over to a firm that is explicitly not acting in my best interests.
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chris-red
Have you considered a TDM?



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PostPosted: 16:39 - 30 Nov 2012    Post subject: Reply with quote

I had a similar thing with a saga driver and went through them and got a very quick, reasonable settlement. The didn't quibble about anything. Thumbs Up
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
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Alpha-9
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PostPosted: 16:42 - 30 Nov 2012    Post subject: Reply with quote

Welcome to my world Laughing

You'll probably get the kymco super 8 after me, don't mention the scars Shifty They have no geared bikes left Laughing

MCE have been painless and so have fletchers for me, so I wish you a smooth ride Thumbs Up

You really think they're going to give 2 grand for some scratches? Be realistic. I was happy with the full value of my bike, seeing as the cunt wrote it off.
What bike was it?
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shadylee
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PostPosted: 16:47 - 30 Nov 2012    Post subject: Reply with quote

Alpha-9 wrote:
Welcome to my world Laughing

You'll probably get the kymco super 8 after me, don't mention the scars Shifty They have no geared bikes left Laughing

MCE have been painless and so have fletchers for me, so I wish you a smooth ride Thumbs Up

You really think they're going to give 2 grand for some scratches? Be realistic. I was happy with the full value of my bike, seeing as the cunt wrote it off.
What bike was it?


VFR 800fi

stated in earlier post
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Alpha-9
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PostPosted: 16:53 - 30 Nov 2012    Post subject: Reply with quote

I see

Well your losses like helmet and gear etc will be a seperate payout from the bike afaik, you declare it on the papers they send you along with the personal injury


Fair enough wanting 2 grand as looking it up it's a £7.5k bike at 2000 miles, not sure how old or what state yours is in though.

Just let them take it away and assess it, it wont work out well else. They seem to be pretty generous with the assessment of the damage, just be clear about everything that you want replacing/fixing.

For me I got the value of the bike and the bike is coming back to me, so imma fix it cheap myself with the payout and keep the rest as profit
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95Theses
Scooby Slapper



Joined: 24 Jan 2011
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PostPosted: 16:57 - 30 Nov 2012    Post subject: Reply with quote

Alpha-9 wrote:
I see

Well your losses like helmet and gear etc will be a seperate payout from the bike afaik, you declare it on the papers they send you along with the personal injury


Fair enough wanting 2 grand as looking it up it's a £7.5k bike at 2000 miles, not sure how old or what state yours is in though.

Just let them take it away and assess it, it wont work out well else. They seem to be pretty generous with the assessment of the damage, just be clear about everything that you want replacing/fixing.

For me I got the value of the bike and the bike is coming back to me, so imma fix it cheap myself with the payout and keep the rest as profit


Happy for MCE/Fletchers to take it away and look at it. Not happy for third party insurers to take it away.

Worth £2k probably, only want cost of repairs, helmet and £500 for genuinely losing money from not working and having a wrist that I've got strapped up and not using and a sore back.

Not being unreasonable here.
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chris-red
Have you considered a TDM?



Joined: 21 Sep 2005
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PostPosted: 17:00 - 30 Nov 2012    Post subject: Reply with quote

95Theses wrote:
Alpha-9 wrote:
I see

Well your losses like helmet and gear etc will be a seperate payout from the bike afaik, you declare it on the papers they send you along with the personal injury


Fair enough wanting 2 grand as looking it up it's a £7.5k bike at 2000 miles, not sure how old or what state yours is in though.

Just let them take it away and assess it, it wont work out well else. They seem to be pretty generous with the assessment of the damage, just be clear about everything that you want replacing/fixing.

For me I got the value of the bike and the bike is coming back to me, so imma fix it cheap myself with the payout and keep the rest as profit


Happy for MCE/Fletchers to take it away and look at it. Not happy for third party insurers to take it away.

Worth £2k probably, only want cost of repairs, helmet and £500 for genuinely losing money from not working and having a wrist that I've got strapped up and not using and a sore back.

Not being unreasonable here.


I got £1500 for a swollen toe. Thumbs Up
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.
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Alpha-9
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PostPosted: 17:03 - 30 Nov 2012    Post subject: Reply with quote

95Theses wrote:
Alpha-9 wrote:
I see

Well your losses like helmet and gear etc will be a seperate payout from the bike afaik, you declare it on the papers they send you along with the personal injury


Fair enough wanting 2 grand as looking it up it's a £7.5k bike at 2000 miles, not sure how old or what state yours is in though.

Just let them take it away and assess it, it wont work out well else. They seem to be pretty generous with the assessment of the damage, just be clear about everything that you want replacing/fixing.

For me I got the value of the bike and the bike is coming back to me, so imma fix it cheap myself with the payout and keep the rest as profit


Happy for MCE/Fletchers to take it away and look at it. Not happy for third party insurers to take it away.

Worth £2k probably, only want cost of repairs, helmet and £500 for genuinely losing money from not working and having a wrist that I've got strapped up and not using and a sore back.

Not being unreasonable here.

Nothing unreasonable about that.
Who said his insurers where going to take it? With me MCE picked my bike up as they dropped off the hire bike. Then I heard nothing until a cheque from the third party appeared through my door!

They ask for evidence where you bought the gear and how much, or links to similar ones online, and any pictures, just as a proof of their value
Loss of earnings you can claim for too, also on the form
And personal injury will probably be dragged out more, but just write it on the forms fletchers email you, I did all mine digitally and emailed them back and put in my email "please accept this email as confirmation of the attached digital signature" or something to that effect as I signed it by typing in a fancy font Wink

And as chris said, personal injury can be very generous, but i've not got to that stage yet and I had minor injuries so you could be more in luck

People keep saying to me well at least you're okay to which I reply "I'd rather be hurt and my bike be okay frankly"
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arry
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PostPosted: 17:06 - 30 Nov 2012    Post subject: Reply with quote

95Theses wrote:

Happy for MCE/Fletchers to take it away and look at it. Not happy for third party insurers to take it away.

Worth £2k probably, only want cost of repairs, helmet and £500 for genuinely losing money from not working and having a wrist that I've got strapped up and not using and a sore back.

Not being unreasonable here.


Fletchers aren't taking it anywhere. MCE aren't paying. Cost of repairs is going to be outweighed by legal fees. Loss of earnings would be picked up by Saga without quibble as would any rehabilitation or subsequent problems, without the need for any personal injury lawyers.

Not saying you're being unreasonable but you're accusing an insurer of not helping themselves when the route you've taken is the most costly of all. MCE have pocketed a referral fee, Fletchers have sent a letter at the cost of as if it were etched in diamonds, and Honda are going to fix your bike at extortionate cost when their repairers could by rights have done a better job of it for a lot less money.

If you think you're going to have an easier time of it this way, in my experience you can seriously think again.
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95Theses
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Joined: 24 Jan 2011
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PostPosted: 17:17 - 30 Nov 2012    Post subject: Reply with quote

arry wrote:
95Theses wrote:

Happy for MCE/Fletchers to take it away and look at it. Not happy for third party insurers to take it away.

Worth £2k probably, only want cost of repairs, helmet and £500 for genuinely losing money from not working and having a wrist that I've got strapped up and not using and a sore back.

Not being unreasonable here.


Fletchers aren't taking it anywhere. MCE aren't paying. Cost of repairs is going to be outweighed by legal fees. Loss of earnings would be picked up by Saga without quibble as would any rehabilitation or subsequent problems, without the need for any personal injury lawyers.

Not saying you're being unreasonable but you're accusing an insurer of not helping themselves when the route you've taken is the most costly of all. MCE have pocketed a referral fee, Fletchers have sent a letter at the cost of as if it were etched in diamonds, and Honda are going to fix your bike at extortionate cost when their repairers could by rights have done a better job of it for a lot less money.

If you think you're going to have an easier time of it this way, in my experience you can seriously think again.


Sorry, didn't make it clear, but I specifically didn't sign the documents for Fletcher's until Saga had had a chance to turn down a straightforward, honest and reasonable offer to square it up.

I read the documents about the referal fee (£750) to MCE and that their costs were usually in the range of £5,000.

I figured someone who wasn't me was paying that (clearly Saga)

I also figure it will take longer but I will get more by using the solicitors, and it will cost Saga a fortune more which is why I thought they would accept.

Maybe I've got it wrong, but I just thought the Saga guy seemed desperate to get my bike taken away by them to a garage I'd never heard of as soon as possible

Total cost to them to get my bike fixed by someone I'm happy with and square me must have been thousands less than it will eventually cost them.

If I'm being a bit unreasonable why would they care? take the £2k total cost and run no?
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Jefr0
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PostPosted: 17:18 - 30 Nov 2012    Post subject: Reply with quote

IMO you're doing the right thing, I'd be the same and rather have my own insurers deal with it.

They've admitted full liability, MCE said they are sorting you out so I don't think you have nothing to worry about.

Bike repairs will be sorted. Helmet can be replaced by the other party too.

Injury wise, see what they say. To feel back pain straight away will possibly mean you'll be worse tomorrow plus the wrist.

Don't rush initially. They make money from injury claims if high enough so expect them to get you to see you a doctor. BE HONEST and you can't go wrong, if you don't think your injurys will affect you then tell them you don't want to pursue the injury route.

I had whiplash (yes genuine Laughing ) and it lasted about 6 months.
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arry
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PostPosted: 17:23 - 30 Nov 2012    Post subject: Reply with quote

95Theses wrote:

Sorry, didn't make it clear, but I specifically didn't sign the documents for Fletcher's until Saga had had a chance to turn down a straightforward, honest and reasonable offer to square it up.

I read the documents about the referal fee (£750) to MCE and that their costs were usually in the range of £5,000.

I figured someone who wasn't me was paying that (clearly Saga)

I also figure it will take longer but I will get more by using the solicitors, and it will cost Saga a fortune more which is why I thought they would accept.

Maybe I've got it wrong, but I just thought the Saga guy seemed desperate to get my bike taken away by them to a garage I'd never heard of as soon as possible

Total cost to them to get my bike fixed by someone I'm happy with and square me must have been thousands less than it will eventually cost them.

If I'm being a bit unreasonable why would they care? take the £2k total cost and run no?


But you've cost an insurer £7000+ instead of £2000 max because you've not given them a chance to assess the situation properly. If they took your bike away it doesn't becomes theirs and they'd have to have your authorisation before repairs are carried out. All you're doing is allowing them to have it assessed by their approved repairers. The offer you've put up is mighty decent of you but they don't know whether the bike is totalled or just has a scuffed wing mirror. For prudence they're always going to want to assess it themselves.

It's a tricky place to be because it's trust on both sides that doesn't exist and you've got to be vigilant to get the best settlement and they've got to be vigilant as to not be seen as throwing money at someone for no good reason so will need to justify their offer.

There's not really any problem here per se just a lack of understanding and it's going to cost 3x upwards the amount it should have cost for a £2k damage claim to be resolved. Any time this happens I just have to beg myself the question as to why it is people complain about their insurance premiums....
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Vanitore
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PostPosted: 17:31 - 30 Nov 2012    Post subject: Reply with quote

Wait there insurance company shouldn't be contacting you.
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Alpha-9
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PostPosted: 17:35 - 30 Nov 2012    Post subject: Reply with quote

Composite wrote:
Wait there insurance company shouldn't be contacting you.

Yeah, I don't see why you've spoken to their company at all, just deal with it through your insurers, if their insurers contact you directly tell them to contact your insurers and not you.

I remember my insurers telling me something like that when I spoke to them, if you hear from their insurance company let us know as soon as possible
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arry
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PostPosted: 17:38 - 30 Nov 2012    Post subject: Reply with quote

Alpha-9 wrote:
Composite wrote:
Wait there insurance company shouldn't be contacting you.

Yeah, I don't see why you've spoken to their company at all, just deal with it through your insurers, if their insurers contact you directly tell them to contact your insurers and not you.

I remember my insurers telling me something like that when I spoke to them, if you hear from their insurance company let us know as soon as possible


This is arry, officially losing the will to live Doh!
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95Theses
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PostPosted: 17:39 - 30 Nov 2012    Post subject: Reply with quote

MCE want to deal with it for me so they can claim their fat fee's back

Fletchers want to act for me because they have to pay MCE £750 and get to charge Saga £5k

Saga got my mobile number off their driver and want to speak to me direct to save having to pay the fat fee's to MCE and Fletchers

I jsut want my bike fixed and £2k seemed reasonable even if I am being paranoid about them taking my bike away
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