Maplins Order - Distance Selling Regs

[Zen Dog]

Ok, so I ordered some stuff off Maplins, paid via Paypal, and only realised when I got the order confirmation that it was being sent to my old address. So, obviously, I've been an idiot.

So I rang them up (within literally 10 mins of the order being placed), and asked if they could change the address. They said that wasn't possible, and they could only cancel the order. So I said fine, cancel it. And the CS woman said she would see what they could do (sounding pretty unconfident).

Now I've had an email to say the order has been dispatched. I've rung them and they've said "The orders get printed out straight away in the warehouse, and its not practical to have someone go through them. And you confirmed the order." So fuck you basically.

So what are my rights? And how long do I have? It may be possible to get hold of the delivery from the people who own my previous house, although it will be a hassle, if i need to send it back to them (which I'm happy to do, I've ordered the stuff I needed from somewhere else now).

So, the short version, how do I get my money back?

Zen Dog
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Current - '94 VFR750FR (Dead), '00 VFR800FI, '11 600 Hornet - Previous - '11 CBF125, '10 Street Triple R, '92 MZ ETZ301, '05 TTR250, NSR125R, KMX125, "Honda" Win
My bike trip around S.E. Asia 2010/2011

[doggone]

Sounds like the best plan would be to contact the new house owners and either pick it up if not too far, or see if they will forward it at your expense.
You'll be able to return it but the time allowed is quite short.
In theory the new house owners could return it direct but you would never be quite sure they did and it could all go wrong.

[Zen Dog]

I'm happy to do that, but how long do I have? Do I need to inform them that I'm returning it? If so, is email sufficient or do I need to send a letter?

Can I just ask the people living in my old house to reject delivery? What happens if they do that?

Zen Dog
____________________
Current - '94 VFR750FR (Dead), '00 VFR800FI, '11 600 Hornet - Previous - '11 CBF125, '10 Street Triple R, '92 MZ ETZ301, '05 TTR250, NSR125R, KMX125, "Honda" Win
My bike trip around S.E. Asia 2010/2011

[smegballs]

Somewhat mis-using it, but couldn't you PayPal claim that it never arrived? I hear they pretty much always side with the buyer, no matter what the seller does.

[Rogerborg]

<no offence madam>You fucked up, and why should they suffer for being efficient?

Do what you need to do to get it from the address that you had it sent to.</no offence madam>
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Zen Dog]

[DrDonnyBrago]

You can return it for any reason and they should refund the complete price incl delivery. Return delivery at your expense. However...


They have returns info on their site - 28 days by post or in to a Maplins store.

https://www.maplin.co.uk/help-centre?helppageid=71

[Zen Dog]

Thanks for that Donny, since they were so unhelpful I presumed I was looking at a statutory rights situation, and didn't even bother checking their policy...

I'll return it to my local store when it turns up.

Zen Dog
____________________
Current - '94 VFR750FR (Dead), '00 VFR800FI, '11 600 Hornet - Previous - '11 CBF125, '10 Street Triple R, '92 MZ ETZ301, '05 TTR250, NSR125R, KMX125, "Honda" Win
My bike trip around S.E. Asia 2010/2011

[syl]

Get the people at your old address to refuse delivery, if it's sent signed for. Otherwise you'll have to send it back. You get a minimum of 7 days.
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Current bike: Kawasaki Z750S

[shereen]

[Lord Percy]

Maplins can get fucked.

If you walk into a shop, buy something, then two seconds later realise you quite simply don't need it, you're totally allowed to go back and refund it.

So, you've basically done a version of that, and they've refused to do what they're supposed to.

Sounds a right cunt now that it's been dispatched. You can definitely get a 100% refund. Dunno how it works with the postage charges, but for the items you can definitely get all money back. If ebay sellers have to abide to distance selling regs then I'm near-as-dammit certain somebody like Maplins will have to follow the rules too!

[GrumpyGuts]

I used to work at Maplin...literally every morning we opened we got ready for the customers who congregate outside at exactly 0859 hours to return their "unwanted item"
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My Bikes: Lifan Beat 125cc '11 -> Suzuki B120P '76 -> Suzuki EN 125-2A '08 -> Honda CG 125 '04 -> Honda CB600F Hornet '98 -> Kawasaki ZZR 600 '99 -> Kawasaki GPZ 500S '95 (Current)
Theory test passed - 09/02/2012 >>>> Module 1 passed 24/07/2012 >>>> Module 2 passed 24/10/2012

[covent.gardens]

[shereen]

[Zen Dog]

[Zen Dog]

[covent.gardens]

[Zen Dog]

[G]

In the past I have been pretty impressed by how quickly maplin orders arrived - before most places were doing late night ordering I made an order at 5:25pm and it was on my desk waiting for me at 9am the next day.

This is the flip-side, I guess - they have trouble stopping it.

Had much worse with Scan some years ago.
Double order. Called up straight away to cancel double order.
Yes, would cancel and refund.
Email saying two dispatched; called up and told to only accept one package and they would refund.
No refund. Told they had to test the goods before refund - the goods that had never touched my hands which I'd been told would be refunded straight away.

Ended up sending registered post letters to directors and reporting them to trading standards who said "yes, we've had quite a few reports about them".

[DrDonnyBrago]

I ordered an ultrasonic cleaner from Maplins on Saturday, still not here, so not that quick.

To put that in perspective, I ordered a load of other crap too from small ebay sellers and Amazon, all that has arrived.

[shereen]

[G]

[ScaredyCat]

[Derivative]