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Okay lets see if breakdown is worth it..

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Kris
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PostPosted: 17:49 - 05 Feb 2013    Post subject: Okay lets see if breakdown is worth it.. Reply with quote

Just had the throttle cable break on the bandit. Lets see if the roadside cover with the AA is worth anything. They reckon I should see someone by 7pm... Ho hum.
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bridgedino
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PostPosted: 17:52 - 05 Feb 2013    Post subject: Reply with quote

7pm,are you roadside just now?
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Kris
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PostPosted: 17:55 - 05 Feb 2013    Post subject: Reply with quote

bridgedino wrote:
7pm,are you roadside just now?


Yep. Currently stood in EC1. Just started to rain too.. LOL
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krytenboog
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PostPosted: 19:05 - 05 Feb 2013    Post subject: Reply with quote

Are they there yet? Are they there yet?are they there yet? Ad nauseum
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covent.gardens
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PostPosted: 19:11 - 05 Feb 2013    Post subject: Reply with quote

They'll probably do the thing about sending an AA patrol who will turn up and say "can't fix it", he'll call a tow truck, which will take another hour or two to get there.

Still better than having no cover at all though.
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bridgedino
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PostPosted: 20:22 - 05 Feb 2013    Post subject: Reply with quote

Yep, RAC did that with me after a puncture disabled me for 2 days.

1 hour for the first van to appear, who couldn't fix a tubed tyre.

Another hour for a contractors recovery truck to appear to transport the bike the 3 miles to the nearest bike repair shop.

I could have pushed it the 3 miles within that time limit.

That's when I discovered I needed to pay an extra £20 to up grade my cover.

Apparently I could only be recovered to my home if it was 10 miles or less. I was at my work which is 22 miles from home
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Kris
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PostPosted: 20:28 - 05 Feb 2013    Post subject: Reply with quote

covent.gardens wrote:
They'll probably do the thing about sending an AA patrol who will turn up and say "can't fix it...


Correctamundo. He said that almost immediately!

However, luckily it was a simple case of the cable jumping out of its bracket - rather than a snapped cable. 10 minutes of fiddling after I coerced him into removing the tank for a better look and i was back on my way.

Total time taken to get back on the road was an hour and 20 mins. Not bad but lucky I didnt need any bits.
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yen_powell
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PostPosted: 20:41 - 05 Feb 2013    Post subject: Reply with quote

If the cable snaps, turn the tick over up so you can ride just using the clutch and gears.

Get you home, or at least away from a dodgy location like a busy road with no footpath or hard shoulder.
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t121anf
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PostPosted: 20:59 - 05 Feb 2013    Post subject: Reply with quote

yen_powell wrote:
If the cable snaps, turn the tick over up so you can ride just using the clutch and gears.

Get you home, or at least away from a dodgy location like a busy road with no footpath or hard shoulder.


Did similar in my Saxo, jammed the throttle open with a stone.
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tom_m
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PostPosted: 21:01 - 05 Feb 2013    Post subject: Reply with quote

Had similar experience at weekend on my ybr. Clutch cable snapped in middle of nowhere. Within half an hour the rac were with me and fitted a temporary cable. They then followed me on a 10 mile journey to my mechanic who fitted a new one for £15.
Second time ive had the rac out, both times been out within 30 mins. Definately be renewing in may (got first year free off yamaha with bike)

Is breakdown worth it?......
Of course it is.
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Dan79
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PostPosted: 21:02 - 05 Feb 2013    Post subject: Reply with quote

I've needed recovery several times, but never has the recovery guy been able (or even attempted) to fix the fault - but I don't expect them to, they are there to get you home or to a place where the vehicle can be fixed.
My current service is provided by Roadsure, via my insurer - I've needed their assistance a few times, and I can't fault them. Far better than the AA; when my bank gave me AA cover, the one time I needed them, they failed me. My RXS got a flat tyre 25 miles from home on a cold January afternoon, two hours later (starting to get dark) the recovery vehicle turned up, the man took one look, told me I wasn't covered for a flat (even though I'd explained the problem when I summoned help and had been promised recovery), and just abandoned me in the middle of some hick village. I was not happy, and luckily was able to resort to asking work colleagues coming to collect me with a flat bed and a plank.
To this day I always make sure my breakdown cover is adequate. All the best
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covent.gardens
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PostPosted: 22:49 - 05 Feb 2013    Post subject: Reply with quote

Dan79 wrote:
the man took one look, told me I wasn't covered for a flat (even though I'd explained the problem when I summoned help and had been promised recovery), and just abandoned me in the middle of some hick village

I've heard them doing that, but only when you should have a spare tyre in the car (e.g. the car came from the factory with one) but do not. Was that the case?
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Dan79
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PostPosted: 23:50 - 05 Feb 2013    Post subject: Reply with quote

covent.gardens wrote:
Dan79 wrote:
the man took one look, told me I wasn't covered for a flat (even though I'd explained the problem when I summoned help and had been promised recovery), and just abandoned me in the middle of some hick village

I've heard them doing that, but only when you should have a spare tyre in the car (e.g. the car came from the factory with one) but do not. Was that the case?


Nope, the RXS didn't carry a spare tyre in the boot. It doesn't have a boot. On most bikes, the front and rear tyre are of different sizes, and they would need to carry a spare front and a spare rear - not realistic. A good recovery provider will realise that it is not appropriate to expect motorcycles to carry spare tyres, and therefore include puncture recovery as standard, but it is worth checking that particular point when setting up the policy !
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Polarbear
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PostPosted: 00:23 - 06 Feb 2013    Post subject: Reply with quote

I only have cover for recovery. I really don't want some heavy handed car mechanic using 3/4" drive sockets and nut guns on my bike.

Just get me and the bike home and I'll sort it from there Thumbs Up
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lozzypop1
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PostPosted: 01:06 - 06 Feb 2013    Post subject: Reply with quote

bridgedino wrote:


Apparently I could only be recovered to my home if it was 10 miles or less. I was at my work which is 22 miles from home


The joys of only having cover via your bank account!
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Peirre oBollox
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PostPosted: 09:38 - 06 Feb 2013    Post subject: Reply with quote

This is why I have spare OEM cables routed & cable tied along side the path of my clutch and throttle cables. Then should either cable break, its just a case of 5mins switching the ends over. The ends of the spare cables are wrapped in tape to keep them free from dirt etc. and as they`re in place, they take up no room in my bags
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AndyB1989
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PostPosted: 10:02 - 06 Feb 2013    Post subject: Reply with quote

it really depends on the individual repairman not the company.


tried to start the car (jag xj8) and a strange noise that sounded very much like a chain snapping oh shit the cam chain has just snapped illg et it recovered to the garage. ring the AA explain i will leave the car where it is (at a mates who was going to be in all day) and they can recover it to the garage left IMPLICIT instructions DO NOT TRY TO START IT the cam chain has snapped if you try to crank it you will bend valves.

AA man arrived ignored instructions and tried to start it my m8 pointed out the written instructions and the aa man said "it wont be that m8 i do this for a living" he couldnt get it started took it it to the garage and had managed to bend every single valve cue £5000 engine rebuild paid for by the AA.
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thx1138
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PostPosted: 10:23 - 06 Feb 2013    Post subject: Reply with quote

11pm M3. Piston stopped firing on a Fazer. Called AA, told them, can't be fixed, need recovery.

Waited 3 hours for an agency breakdown. Agreed, couldn't be fixed, needed recovery. He was prepared to get a flat bed and take me, 10 mins wait.

AA made me wait a further 2 hours for an AA flat bed, wouldn't let agent take me.

Joined RAC.

Flat tyre. They sent an agent, to the wrong location, then when they did turn up, insisted I pay them, no the driver, but their call centre bods kept pestering me on my mobile. Despite me having everything membership, Europe, Home, Accident etc Rolling Eyes RAC sorted it, in the end.

Wish there was a really , really decent service for bikers, instead of this bolt on afterthought.

I hate having innertubes, at least sometimes the RAC or AA, depends who I am with they are both as bad as each other, have been able to fix punctures at the roadside.
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Kris
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PostPosted: 10:26 - 06 Feb 2013    Post subject: Reply with quote

Okay so a more in-depth review of the ‘service’ I received from the AA. Hopefully it’ll give some insight in to what to expect in a similar situation. Exclamation Exclamation Exclamation

At 5.30pm I attempt to ride up a cobbled side street after just leaving work. I get near the top of the street (it’s on a hill) and I find I can’t accelerate anymore. The throttle isn't operating normally. I park up and see if it runs on choke. It does. I try to use the throttle and the thing just spins freely with no snapping back. I waddle the bike backwards against the kerb and park up. I whip off the bar muffs and have a look at the throttle cables at the bars: all fine. I peer under the tank but the combination of darkness and no proper light on my mobile means I can’t see what is happening at the carb end of the cable. On a bandit the throttle assembly is at the centre of the bike.

At 5.40pm I call the AA and report in. I listen to a 2 minute pre-recorded message about ‘safety at the roadside’ then get put through to an operator, a nice lady who takes my AA details. For the record I have the Roadside level of cover which means they will try to fix it and if they cannot they tow you to a nearby garage. The lady on the phone asks if I am in a vulnerable or dangerous spot, to which I reply to the negative. I was in a not so bad part of town and 20 seconds from work. She then tells me I will receive updates on the phone I am calling with and I should be seen by 7.00pm.

It starts to rain and is bloody cold. I stand in a doorway out of the rain.

At 5.56pm I get a text saying [omitted] Recovery Ltd will be attending by 6.35pm.

At 6.34pm I get a call from [omitted] Recovery Ltd. A young lady with a hint of London slang tells me they are on their way and aim to be with me in 10-15 minutes.

At approximately 6.45pm a Mercedes Sprinter type van arrives emblazoned with the recovery company logo. Whilst he parks up opposite I raise an inner smile.

At approximately 6.47pm he wanders over and says “Throttle cable broken yea? Sorry mate but I don’t think I can fix it.” My inner smile evaporates instantly.

“Haven’t you got any cable?” I ask.

“Nah mate.” Comes the reply, “They always do this. Call us when we can’t help. Our place refuse to pay for things like cable kits and expect us to pay for ‘em. I feel sorry for you guys when we turn up and can’t help. It’s bollocks.”

He tries the left grip, realises it doesn’t turn then goes for the correct side. I wince. He starts fiddling with the free play adjusters, wildly spinning them.

“Let’s have a looksee.” He says.

He wanders over the the van and gets out a lamp and small car battery. He hooks it up and peers under the tank.

“ I don’t know if it’s broken for sure, I can’t really see properly under there – even with the light.” I say. He mutters something and wanders over to the van.

I wander over and say, “If you’ve got a 10mm socket I can take the tank off and we can have a proper look. It comes off real easy; only two bolts.”

He comes out with some ratty old (but functional) socket set and gets out a 10mm socket whilst I remove the seat.. I really want to take over, seeing as I know all the fiddly parts that can fall out and be lost in the carcass of the bike – but my politeness takes over and I watch him attack the first bolt. The ratchet knocks against the side of the petrol tank with a mighty “CLLLLAAAANNNNGGGG!”

I wince harder.

“Sorry mate.” He says. He looks sheepish so I politely smile.

After I lift the tank off we both peer under and see the problem immediately. The return cable has come off the bracket so just needs reattaching. His earlier fiddling has removed the free play necessary to do this, which he spots and rectifies. The cable gets attached and we re-adjust the throttle free play at the handlebar end.

We refit the tank and I put the seat back on and fire her up. All is well.

He goes back to the van, putting everything away. When he reappears I ask if I have to sign anything – which I don’t – then I bid him farewell and leave.
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Acemastr
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PostPosted: 10:40 - 06 Feb 2013    Post subject: Reply with quote

Do people not carry a toolkit on their bikes? I could completely disassemble my bike with the one Honda provide.
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DrDonnyBrago
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PostPosted: 10:55 - 06 Feb 2013    Post subject: Reply with quote

Autoaid - call them, "Bike is broken, unfixable, I want RECOVERY"


They send the closest recovery bod and take you home.
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UnspeedySam
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PostPosted: 10:58 - 06 Feb 2013    Post subject: Reply with quote

Acemastr wrote:
Do people not carry a toolkit on their bikes? I could completely disassemble my bike with the one Honda provide.

I do on my TRX but the little Jianshe doesn't have anywhere to stash one. So I'd be a little screwed if I broke down.
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andyscooter
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PostPosted: 11:02 - 06 Feb 2013    Post subject: Reply with quote

when i had an immobiliser issue and the bike wouldnt start i had a 3 hour wait i wanted to be towed home as i knew the immobiliser was wet and had had trouble before

as soon as it dried out it started fine

bearing in mind it was brand new and i used piaggio assist

then the first van turned up said its a bike we cant tow bikes with this van we dont normally do bikes (why piaggio assist sent a comany that dont do bikes i dont know ) Shocked

we will have to send somthing else

hour later the second van turns up without a trailer

i can tow it but will have to go fetch the trailer

off he goes

45 minits later he turns up tries the key which doesnt work says i will have to tow it were are you going

i was about 30 miles from home at this point so tell him to take me there

thats out of my area i may have to drop you off before and get someone else to collect you from there

gets in van on phone

at this point im on the phone to piaggio assist saying ive now been waiting over FIVE hours for recovery to my house and the idiots they sent still havnt loaded my bike onto a trailer to get me home

he gets off the phone saying he will have to wait for authurisation

ten minites later they phone and say its ok he loads me and off we go

i broke down at 4 o clock in the afternoon and got home just after ten at night

since then i have always phone a mate with a van and paid for fuel instead Laughing
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Islander
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PostPosted: 11:07 - 06 Feb 2013    Post subject: Reply with quote

I've been an RAC member for years and have been recovered a fair few times. Furthest and best was on my way home from Orkney (I lived in London at the time) and got a puncture in Inverness. RAC don't fix tubed punctures so it was a recovery vehicle all the way home - and it was the worst torrential rain I've ever seen too. Result!

I've been recovered from Birmingham to London (puncture), Ashford to London (collapsed wheel bearing), and Shetland to Orkney for a car - they gave me a hire car for 3 days for that one, recovered the car to the ferry and from the ferry to home at the other end.

I've found them to be excellent value over the years and have certainly had my money's worth out of them. Mr. Green
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Andyk
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PostPosted: 11:07 - 06 Feb 2013    Post subject: Reply with quote

having been recovered once when the bikes eletrics kept failing had set off to work bike stopped limped it home and phone the axa recovery expecting several hours wait as i was at home n just wanted it taking to the dealership, next thing text saying will have a company with u within an hour.... knock at the door within 40mins pops out ramp says "you just want it taking to the delarship" i say yes bike gets loaded into the back of an awesome van (cctv so you could see your bike in the back etc) drove to garage unloaded bike. Job was done completely hassel free.....

guess its luck of the draw who you get?
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