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R&G Customer service.......... A huge thumbs up!

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Fisty
Super Spammer



Joined: 11 Apr 2007
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PostPosted: 05:55 - 24 Feb 2013    Post subject: R&G Customer service.......... A huge thumbs up! Reply with quote
When Hein Gericke were going through the hoop last year I bought a set Of R&G crash bungs for the TL for the paltry sum of £5.
It was only this week when I came to fit them I realised that the mounting bolts were missing, bugger. And after drilling holes in the fairing to fit them.
I emailed R&G to get a price for a set of mounting bolts and bar ends and within 5 minutes I had a reply saying they would send me a set of bolts FOC.

Now thats customer service.

Fowlers, take note!
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TL1000R | Hayabusa | ZXR400 | TL1000S | Bandit 400 V
Fatter and faster than Fret
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Kai.Wilson
Spanner Monkey



Joined: 26 Sep 2009
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PostPosted: 06:47 - 24 Feb 2013    Post subject: Reply with quote
Cant complain. Even better if you were the one who lost them lol
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0l0dom0l0
World Chat Champion



Joined: 21 Oct 2009
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PostPosted: 11:46 - 24 Feb 2013    Post subject: Reply with quote
R&G are renowned for great customer service and that is good!
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CBT Passed: 30/08/2009, Theory Passed: 31/08/2010, Mod 1 Passed: 6/9/2010, Mod 2 Passed: 13/09/2010. Restriction ended 13/09/2012.

Bikes: 2007 Derbi GPR 50, 1998 Yamaha Fazer 600 (written off), 2002 Yamaha Fazer 600, 1994 CBR 600F, 2003 Triumph Daytona 600, Kawasaki ZX6R J1.....Current: 2006 Yamaha FZ6, 1998 Suzuki TL1000R and a Honda VFR 400 NC30.
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Rogerborg
nimbA



Joined: 26 Oct 2010
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PostPosted: 12:08 - 24 Feb 2013    Post subject: Reply with quote
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GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike
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evoboy
World Chat Champion



Joined: 20 Aug 2009
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PostPosted: 12:39 - 24 Feb 2013    Post subject: Reply with quote
Great!

Now they just need to make their products fit properly, or, include all the fixings first time round. Laughing
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Suzuki GT250 x7------- Fazer 600------CB250RS------Aprilia Rally 70----- Bandit 600

APT Motorcycles
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Ariel Badger
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Joined: 02 Dec 2006
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PostPosted: 12:41 - 24 Feb 2013    Post subject: Reply with quote
0l0dom0l0 wrote:
R&G are renowned for great customer service and that is good!

Hein Gericke were renowned for nicking bits out of boxes, I had an Arai helmet visor fall off the first time I used it and they refused to take any responsibility until I mentioned Trading standards. On closer inspection the plastics that hold the visor hinges etc did not match the helmet (no metal-flake in the black, hard to see but was pointed out by the shop manager!). They had botched it together from left over parts.
I got my money back.
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Bikers make great organ donors, get 115 on your licence today.
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