Had enough of ebuyer.com the sneaky cunts.

[Jayy]

https://www.ebuyer.com

I've had enough of these tossers now, been using them for 7/8 years and in the past year, had a couple of incidents which has fucked me off.

1. Bought a projector for my older brothers birthday last March. We had it all setup but agreed that it wasn't right for the purpose. We sent it back, only to be told there's a 30% restocking fee.

I had to ring up and request to talk to a manager that this was the first time in years that I had an issue with them and 30% of £500 was a hefty price for something that I didn't want or used.

It was some smarmy American/Canadian cunt on the phone telling me there's nothing she can do and that's what I have to pay. I was enraged and told her to shut my account down (of which I had spent stupid amounts of money on).

Fast forward to last night at 9.30pm. I wanted a new HDD and ordered it at 10.09pm with next day delivery £10 and pre noon delivery £1. I needed it for this morning as I had planned to do a load of backing up/shifting things around, whilst I had some time.

I'm waiting for it to arrive and at 1pm, I log on to check that the order is "pick in progress" and hasn't even left ebuyer.com

I send an eNote and say I want a refund of the postage because it's not even been sent and the silly cunts are trying to blame me for the fact that they processed my payment at 6.04am this morning.

This woman is saying I can't have a refund as "we only received payment this morning".

What fucking planet do these fuck wits hail from? I have order acknowledements from 10.11pm last night but not payment processed until 6.04am. It says my delivery is Friday 15th March - Pre Noon, yet the order status is still being picked.

So based on that alone, how can they still sit there saying I can't have a refund because they didn't process the payment until this morning? It's fucking backwards logic from a gang of backwards twats.

The only reason I ever liked ebuyer.com was because of the fact you could order things up to 11pm at night and have them delivered Mon - Fri the next day. I know this because it's what I pay for every time.

[CaNsA]

[Alpha-9]

[Hetzer]

Balls. Long Distance Selling regulations give the purchaser seven days to return an item bought online, for any reason, for a full refund.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[Rogerborg]

The twunts think they're being clever by calling it a "restocking fee" and pretending that it's a completely separate contractual issue from the refund. Which of course it isn't, since they don't issue a full refund and then invoice the "fee" separately, do they?

Still, it sounds like you got beaten up and then went back for more. Fool me once, shame on you. Fool me — you can't get fooled again.

This time actually mean it when you ragequit.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Jayy]

The projector incident was a year ago in March. I have not ordered anything from them since but seeing as though it was 10pm last night and nowhere else offers ordering up to 11pm for next day delivery (that I know of), I thought I would use them.

Customer services went quiet after I called her a fuck wit, then 3 hours later, after I got an email to say my order has been despatched, about 10 minutes after that, she replies saying it's too late now the order had been sent.

Fucking cunty cunts.

And Alpha, as Hetz said, distance selling regulations allow me to simply change my mind about any product I buy online and be entitled to a full refund of everything, including postage, within 7 days.

Restocking fee is total shit.

[Rogerborg]

Then why did you let them get away with it?
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[chris-red]

If it was that important why not buy it in a shop?


https://www.ebuyer.com/264274-wd-2tb-green-desktop-drive-wd20earx

https://www.maplin.co.uk/2tb-western-digital-green-3.5-inch-hard-drive-retail-box-685923

Including all the postage maplin is £1 cheaper and you could have had it at 9am this morning.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[CaNsA]

The Maplin one only has a 32Mb cache.
The Ebuyer one has a 64Mb cache.

And no-one goes to maplins because it is overpriced, the drive you linked has £15 off and is still overpriced with a lower spec.

[Alpha-9]

Never knew that, oops thanks, one for the memory banks
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Fzr-600 1999

[iooi]

[MinhDinh]

I am a huge fan of Amazon. If things are on it and sold by Amazon, they give excellent service.
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Hit the G spot.

[Eddie Hitler]

Aha. They're a load of shite. Had a women who was on the blob talking down to me about why my username was different to my debit card. Told her to shove it and got a Novatech laptop instead.

[Ingah]

Have bought a number of things off eBuyer. I won't be buying any more after reading this thread - there's plenty of competitors who don't make a policy of fucking customers about.

And unlike the OP, i do mean it.
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-- Ingah

[ScaredyCat]

[GhostRider]

Had a similar experience.

One was for a surround sound system, when I checked they had 38 in stock, ordered, paid for it, money goes out of my account, to then receive an email saying there were none in stock, took several days for me to be refunded.

Only two weeks later I ordered a 1TB hdd, paid for next day delivery, ordered about half hour before the cut off time. Sure enough it wasn't until the next day afternoon it was even processed and packed, I got it like two days later.

Shower of cunts they can fuck off from now on.

GhostRider
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I have all the characteristics of a human being: blood, flesh, skin, hair; but not a single, clear, identifiable emotion, except for greed and disgust. Something horrible is happening inside of me and I don't know why. My nightly bloodlust has overflown into my days. I feel lethal, on the verge of frenzy. I think my mask of sanity is about to slip.

[Jayy]

Cunts Ghostrider, cunts everywhere.

Customer services are ignoring me now. Parcel Force tracking says "in progress", so probably turn up Monday, 2 days after it was supposed to.

They can get to fuck, normally I wouldn't arse about £11 but it's the cuntyness of them that's annoyed me.

[Wonko The Sane]

[Jayy]

I accepted the order because why should I be put out by them even more than they already have? I actually needed the other item on Monday and it turned up before noon.

In the meantime, I sent this via an e-note:

[map]

I haven't read all the posts but Hetzer's is on the money.

It would appear they are not compliant with distance selling regs.

I'd send an email off to the Citizens Advice (who handle consumer stuff now) and they should pass it onto Trading Standards.
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...and the whirlwind is in the thorn trees, it's hard for thee to kick against the pricks...
Gibbs, what did Duckie look like when he was younger?

[Jayy]

Can't be fucked with all that, they've refunded the postage. Even if they point blank refused, I still wouldn't have arsed, got bored of it after several e-notes and wasting my time.

[mike86]

[thepuma]

Imho both are your fault really.

1) Bought something without knowing it was suitable. If its a pair of shoes or clothing then fair enough but a piece of electrical equipment? Nah....theres enoughphotos...specs....dimensions on the internet.

2) sorry...but ordering something so urgent at gone 10pm for delivery next day is imho crazy. ..yeah, they may quote some shite say you can order up to 11pm...but you cant order that late and 100% expect it next day. At that time of night anything can happen to delay an order.

Its shite customer service from Ebuyer...but a lot of your issues could have been prevented with a little bit of thought.
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YBR125 (SOLD) - CBR250R(SOLD) - CBR650F(SOLD) Current - Street Triple
765 RS

[thepuma]

Jesus...who reopened and old thread? Haha
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YBR125 (SOLD) - CBR250R(SOLD) - CBR650F(SOLD) Current - Street Triple
765 RS

[stinkwheel]

Who the hell joins motorcycle forum in order to resurrect an 18 month old electronics consumer advice thread that has been resolved?

Oh internet, you are a constant source of wonder.
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.