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| Lord Percy |
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 Lord Percy World Chat Champion

Joined: 03 Aug 2012 Karma :  
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 Posted: 18:47 - 28 May 2013 Post subject: Vehicle mechanic and 'duty of care'? |
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Recently when riding my bike I've been noticing a 'bub-bub-bub-bub-bub-bub-bub', like a constant mild bumping when riding.
Today I changed the chain and rear sprocket on my bike today (for the first time ). When everything was off and slack, the rear wheel slowly turned down to an obvious heavy point, which means that when I had a new rear tyre fitted only a few weeks ago, it can't have been balanced by the guy who did it. I even saw a balance weight on the wheel which was in such an incorrect position that it was blatantly leftover from the previous tyre.
Is it usually normal practice for a tyre to be balanced when fitted? |
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| c_dug |
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 c_dug Super Spammer

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| Snorty |
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 Snorty World Chat Champion

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| Lord Percy |
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 Lord Percy World Chat Champion

Joined: 03 Aug 2012 Karma :  
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| Screw Loose |
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 Screw Loose Scooby Slapper

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| Lord Percy |
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 Lord Percy World Chat Champion

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| fozzym |
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 fozzym Brolly Dolly

Joined: 14 Mar 2011 Karma :  
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 Posted: 19:28 - 28 May 2013 Post subject: |
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Did you take your bike to him and ask for a new tyre to be fitted or did you just turn up wheel in hand?
Make quite a difference in that if you just took the wheel then how does the mechanic know what you are intending to do with it afterwards.
If you ride there on your bike and ask him to fit a new tyre then he obviously knows its for that bike and you are going to ride it. The norm would be for a new tyre, valve, balancing and fitting to be included in the price.
Obviously you also have a duty to yourself and as such I'd ask your self why you didn't check the work why it was being done or run your eye over it once completed.
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| Shaft |
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 Shaft World Chat Champion

Joined: 27 Dec 2010 Karma :    
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 Posted: 19:31 - 28 May 2013 Post subject: |
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Actually, you should go back to him and give him the opportunity to correct the fault, or at least explain what his thinking was, when he did the job.
How he deals with that, should be your test of whether or not he has the customer's interests at the forefront of his mind.
Complaining to the internet, but not to his face, achieves nothing. ____________________ Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035 |
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| Thelostone |
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 Thelostone Nova Slayer

Joined: 03 Oct 2011 Karma :     
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| Lord Percy |
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 Lord Percy World Chat Champion

Joined: 03 Aug 2012 Karma :  
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 Posted: 21:12 - 28 May 2013 Post subject: |
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| fozzym wrote: |
If you ride there on your bike and ask him to fit a new tyre then he obviously knows its for that bike and you are going to ride it. The norm would be for a new tyre, valve, balancing and fitting to be included in the price. |
Turned up on my bike with the new tyre strapped to the back .
| Quote: | Obviously you also have a duty to yourself and as such I'd ask your self why you didn't check the work while it was being done or run your eye over it once completed. |
What if I was utterly clueless about the workings and maintenance of a motorcycle? Just like I'd expect an electrician, plumber, joiner etc to do a good job to professional standards, I'd expect a mechanic to do the same.
And to address other people who've recently replied:
I'm not looking for rules or laws or complaint procedures etc, I was just asking if I should have expected it to be balanced or not. So I'm not 'complaining on the Internet', I was just asking about the conventionally done thing.
The weights haven't come off. The weight that I did see on the wheel was on the wrong side, so actually the weight (which I have now removed) was adding to imbalance! This is evidence to me that, aside from what I specifically asked for (just a simple tyre change), and as far as expectations go, he did do a bad job.
Come to think of it, when I was in Oz I worked as a balancer in a factory, where we worked on huge metal conveyor rolls for the mining industry. Soon as they exceed the required tolerance, they vibrate and bang around like anything on the axle. Very dangerous. So yeah, balancing is potentially quite a major issue, come to think of it. |
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| dodgydog |
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 dodgydog World Chat Champion

Joined: 10 Sep 2009 Karma :  
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| Lord Percy |
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 Lord Percy World Chat Champion

Joined: 03 Aug 2012 Karma :  
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 Posted: 21:25 - 28 May 2013 Post subject: |
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Hmmm, interesting. Now I don't know any more . Oh well, I'll just continue as is. Seems like balancing isn't a major issue for bikes then. . Although I do still wonder if it's the 'normal' thing for professional mechanics to do or not. |
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| stinkwheel |
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 stinkwheel Bovine Proctologist

Joined: 12 Jul 2004 Karma :    
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 Posted: 21:46 - 28 May 2013 Post subject: |
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I doubt they would have balanced a wheel with the cush drive and sprocket carrier in place. They are in place now and even if it was balanced with the carrier in place, the worn sprocket has been changed. Worn sprockets tend to be slightly oval.
You'd need to take them off to check if the wheel itself is out of balance.
The rear wheel on my VFR has never been balanced because you need a special hub carrier to fit it on a balancer. ____________________ “Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles. |
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| sickpup |
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 sickpup Old Timer

Joined: 21 Apr 2004 Karma :     
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| lihp |
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 lihp World Chat Champion
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| devojunior |
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 devojunior Brolly Dolly
Joined: 12 Sep 2010 Karma :   
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| c_dug |
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 c_dug Super Spammer

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| Teflon-Mike |
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 Teflon-Mike tl;dr

Joined: 01 Jun 2010 Karma :    
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 Posted: 14:14 - 29 May 2013 Post subject: |
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| PhilDawson8270 wrote: | | fozzym wrote: | if you just took the wheel then how does the mechanic know what you are intending to do with it afterwards.
If you ride there on your bike and ask him to fit a new tyre then he obviously knows its for that bike and you are going to ride it. |
What else are you going to do with a wheel other than put it on a vehicle and ride/drive it? |
Take it home, and balence it himself.
He supplied the tyre himself, didn't he?
Might be a a pretty reasonable presumption that tyre fitted to a wheel is going to be put on a motor-vehicle and used on the road, but it IS a presumption.
Especially when you are asking a specialist to only provide a 'part service'.
Drive in with a worn out tyre; and ask for the tyre monkeys to supply, & fit tyre to the 'vehicle', necessitating that they remove the offending wheel from it to fit new tyre, then re-fit wheel to vehcile, ie a complete drive in drive out 'service' then it is MORE reasonable to presume that they should ensure that the tyre as fitted is properly seated and balenced as factory service instructions.
You give them a loose wheel, and a loose tyre, then obviousely you are taking executive responsibility for the job, and strategically charging them with only a small part, the actual tyre change, so THAT is the only bit they need concern themselves with, and anything beyondn gauging your rim, or ripping your new tyre in it, or dropping and cracking the wheel, or whatever... thats on you mate.
Look at the invoice.... if you have one, and it will itemise the work contracted that they are responsible for.
If it doesn't say 'Balencing' you haven't paid them for balencing; and your reason for not asking for that service or challenging thier not suggesting it, is an ommission on your part.
Caveot Emptor - buyer beware... and make sure you know what you are paying for. ____________________ My Webby'Tef's-tQ, loads of stuff about my bikes, my Land-Rovers, and the stuff I do with them!
Current Bikes:'Honda VF1000F' ;'CB750F2N' ;'CB125TD ( 6 3 of em!)'; 'Montesa Cota 248'. Learner FAQ's:= 'U want to Ride a Motorbike! Where Do U start?' |
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| Islander |
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 Islander World Chat Champion

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| lihp |
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 lihp World Chat Champion
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| Islander |
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 Islander World Chat Champion

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| Pete. |
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 Pete. Super Spammer

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Old Thread Alert!
The last post was made 12 years, 316 days ago. Instead of replying here, would creating a new thread be more useful? |
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