Dealership aftersales care.......heroes...... or arseholes??

[FriendlyEllis]

So I've had my Hornet from new for 2 months and it gets serviced at the dealers whom I bought it from £6k CASH!!!

The guy who did the service said did I notice how slack the throttle was except when turned fully right. He was right. But all was OK...... "The cables will not be routed properly" he says "book it back in and I'll lift the tank and re route em. Then you can tighten it to take up most of the slack in any bar position"

So 2 months later I book it back in. I drop it off. I explain what the mechanic has said. I'm told the guy doesn't work there anymore but they'll sort it.

8 hours later I pick it up. "Yep its been sorted" they say. They'd actually done fuck all. The new mechanic must've stood next to my bike and scratched his nuts.

After getting the reception guy to come out and see what's not been fixed, still loads of slack everywhere apart from the right full lock where there's none, he says, I'll call you in the morning and arrange to collect and sort it. Basically they hadn't bothered to lift the tank to check the cable route.

He doesn't call. I call him. "I'm just organising transport....." He says.

Then his boss calls to say all bikes are like that with the throttle, like he's trying to fob me off. But they'll look at it.

They call me back at like 5 o'clock leaving a message saying call before 6 or they'll speak to me tomorrow and it so sounds like they've organised no collection.

I ring back at 5.57..... "Oh you've just missed him " etc etc etc

I told the guy I spoke to that it was rubbish service.

Asked him to get the dealerships MD to ring me tomorrow.

Long story short.
Lifted the tank myself, unclipped and reclipped the 2 cables (they were crossed over between one clip and the next), nice pretty even slack now, in any handle bar position, which I then adjusted out at the throttle adjuster.

Perfect.

They'll ring me tomorrow and I'll tell them I did it myself in 10 minutes.

I won't use that dealer again, sale or service! (Addition for those who wanted to know- it was Norton Way Honda Letchworth)

[charlie74]

see if you can find out where the other guy went too

[FriendlyEllis]

[Thorn]

[-Matt-]

Bunch of useless monkeys by the sounds of it. Should thank them though for the 100s-1000s of bills youll save across your biking life doing maintenance instead yourself at home now

Haynes manual / youtube / bcf workshop is all you need for 90% of maintenance

[-Matt-]

[charlie74]

or just dont tell them you have adjusted anything.....

[FriendlyEllis]

[Polarbear]

My £13000 ex demo bike had rubbish in the top box. The wrong seat was fitted (should have been a heated seat, was a short asses seat)

I wined like a girl (sorry ladies)

All sorted now, but I wasn't too impressed at the time.
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Triumph Trophy Launch Edition

[G]

Fowlers after sales weren't too bad.

Moaned about a couple of bits and they sent them in the post no fuss for me to fit myself (was over an hour away).

Their 'sales' service was terrible - made me wait ages for the right sales guy, who then tried to 'sell' to me a bike I knew more about than him that I had pre-ordered.
Literally 'shut up and take my money'.

[Rogerborg]

My BMW 'approved used' bike came with a slack chain (hey-oh!), essentially no rear brake, a seeping fork seal, and flaking sump paint. I'm also not 100% convinced that the 6000 mile oil/filter change was actually done.

It was quicker to sort those myself than to shlep back down to the dealer, and so it came to pass.

But that means that they will get one (1) paid 'service' out of me to maintain the approved used 'warranty' - such as it is, there's more excluded than included.

And I'll be watching them do it, and/or having the old parts back.

Then they can, cordially, get fucked. By rabid donkeys. Forever.

Piss poor way to run a business. If you have to ask, then they've already failed.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Lord Percy]

I guess this is a good time for me to chime in with a bit of a plug for our good man Vince Candelin, AKA, E2 Motorcycles, Bike-Onick, Can-do Motorcycles, VinCan Motorcycles, or whatever other name he's trading under now.

Based around Bury, Lancashire.

I'll leave this here: https://www.bikesandtravels.co.uk/biker.aspx?ride=233&info=1

Note how the 'good' reviews are probably (obviously) written by himself.

[Wonko The Sane]

[N cee thirty]

go to the top and sort it out, no point dealing with monkeys that get paid a pittance and don't care for your well being.
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'00 Aprilia RS50 > '92 Honda CG > '99 Yamaha Fazer > '91 Yamaha RXS > '79 Suzuki X5 > 01' Honda Cg > 07' Honda Cg > 82' Kawasaki Z200 > suzuki gsxr 400 gk73a > honda vfr 400 NC30 Mod 2 Passed 09/06/2011

Jewlio Iglesias wrote: I actually did vote BNP once

[N cee thirty]

[Hetzer]

[Scootaloo]

Yeah, Any Official Dealership..
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(CBF125 - 09) (CBF125 - 11) (CB-1 - 89) (CBF500 - 06) (Push Bike) (CB-1 - 90) (XL125 - 01) (VF500 - 83) (GPZ500 - 94) (GPZ500 - 95) (GPZ500 - 87) (XV535 - 94) (XV535 - 94) (GPZ500 - 87)

[Lord Percy]

[ride_to_die]

Name and shame.........
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I'm not here for a long time, I'm here for a good time.

[iooi]

[Rogerborg]

Because a decent employee who goes beyond - or even up to - the required level of competence is always going to be lagging behind the "just bodge it and shift it" schedule imposed by his employer?
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Ichy]

Why do people post on about poor service or being ripped off and then not name the culprit? Are they scared that someone might send a nasty message or do they not want others to see the other side of the story?

Man up and save someone else the aggro.
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https://www.metacafe.com/watch/1972097/how_to_behave_on_a_forum/

[Rogerborg]

Because the answer really is "everyone, everywhere". The exceptions are notable.

I've come to trust Kingsway garage / MOT centre, East Kilbride. They don't do bikes though. "ECS" East Kilbride are doing OK with bike MOTs so far, I haven't used them for anything else yet.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[-Matt-]

Only one place of about 10 i haven't had shit/grief/suspicions or something thats put me off in the past when i was using garages in bristol area - D and H motorcycles in Bath.

Fowlers are bottom of the barrel for further reference also...

[MattEMulsion]

Just tell them that you took it to another Honda dealership to be done and that you won't be requiring their services ever again!
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Yamaha YZF-R6