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My Bandit starter motor saga.....

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ACM
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Joined: 18 Jul 2013
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PostPosted: 13:42 - 30 Jul 2013    Post subject: My Bandit starter motor saga..... Reply with quote
Sorry to bore you lads, but someone please tell me if i have a good deal or not...
My Suzuki Bandit 1250GT needs a new starter motor and its only 2yr 5month old( 5 months outside the warranty) It only has 5,500 miles on it.
A new starter costs £420 from the Suzuki main dealers i bought the bike new from, but the guys tried to get it repaired under the `goodwill gesture` from head office.
I have just heard from them and they are willing to pay 75% leaving me a bill of £104.
Am i being ungrateful by thinking this is a manufacturing fault and they should foot the whole bill and this part should last much longer than this, or do you think i should be happy with what i have got?
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Scootaloo
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PostPosted: 14:00 - 30 Jul 2013    Post subject: Reply with quote
With all the shite happening to others with life-long parts running out just after warrenty, I'de just pay the price and hope things don't start dropping off left right and centre.
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Efes123
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PostPosted: 14:05 - 30 Jul 2013    Post subject: Reply with quote
Depends how much you can be arsed, and whether you can afford the £104. Strictly speaking they're sort of in the right, but you could argue it must have been defective to fail that quickly.
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Kris
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PostPosted: 14:18 - 30 Jul 2013    Post subject: Reply with quote
Scootaloo wrote:
With all the shite happening to others with life-long parts running out just after warrenty, I'de just pay the price and hope things don't start dropping off left right and centre.


Eh? What others?

Anyway OP, the garage in question sound quite fair to me - although if you press hard enough you should be able to get them to foot the bill completely.

It's just a case of whether you have any other nearby garages you can use instead if you do end up burning bridges.

[edit] Oh and they're available 2nd hand on egay for under £70..
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Bezzer
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PostPosted: 15:07 - 30 Jul 2013    Post subject: Reply with quote
Kris wrote:


Eh? What others?

[edit] Oh and they're available 2nd hand on egay for under £70..


The water cooled Bandits have had a lot of niggles, starter motor failing is common, reg/rec recall, different switches and sensors playing up regularly, they're not as bulletproof as the old oil cooled ones. Earlier oil cooled starter motors are easy to find, watercooled motor ones are rare secondhand because of the failures.
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Nexus Icon
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PostPosted: 16:12 - 30 Jul 2013    Post subject: Reply with quote
I'd probably pay it, tbh, but I'd be a bit bitter on the inside.

That's just how I roll though.
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Hetzer
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PostPosted: 16:16 - 30 Jul 2013    Post subject: Reply with quote
I'm pretty sure the law requires 5 years under the 'Reasonable Expectation' rule but it's up to you to pay for an engineer to ascertain who/what is at fault.

It's pretty bloody obvious the starter has no business failing at 5000 miles though.
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ACM
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PostPosted: 16:19 - 30 Jul 2013    Post subject: Reply with quote
[quote="Nexus Icon"]I'd probably pay it, tbh, but I'd be a bit bitter on the inside.

That's just how I roll though.[/quote

Yeh i will pay it ( with a grimace) and yes i am bitter on the inside.
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Hetzer
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PostPosted: 18:21 - 30 Jul 2013    Post subject: Reply with quote
_Iain_ wrote:
Hetzer wrote:
It's pretty bloody obvious the starter has no business failing at 5000 miles though.


Depends really how OP's used it. If it gets started, ridden for a decent amount of miles and switched off then fair enough. If it's getting started, ridden five miles to the bike cafe, then started again every five minuites to rev the tits off it in the carpark for a few hours like the nugget at oakdene with the ixil can then it's quite understandable.


So a courier shouldn't expect his starter to last longer than a few thousand miles then? Confused
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Bezzer
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PostPosted: 18:44 - 30 Jul 2013    Post subject: Reply with quote
_Iain_ wrote:
Hetzer wrote:
It's pretty bloody obvious the starter has no business failing at 5000 miles though.


Depends really how OP's used it. If it gets started, ridden for a decent amount of miles and switched off then fair enough. If it's getting started, ridden five miles to the bike cafe, then started again every five minuites to rev the tits off it in the carpark for a few hours like the nugget at oakdene with the ixil can then it's quite understandable.


As I said it's common, there's loads have failed. It's not the OPs fault, it's Suzukis' fault, burying their heads in the sand and hoping they fail out of warranty instead of doing the decent thing.
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johnsmith222
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PostPosted: 18:48 - 30 Jul 2013    Post subject: Reply with quote
_Iain_ wrote:
Courier wouldnt run a 1200 bandit if the majority of their job was short hop stuff like that. Wouldnt make any money whatsoever.

They'd be most likely running a scoot with oversized top box.


So would you say that 5000 miles is a reasonable time for a starter motor to last in that scooter?

The only time I'd expect it is if the OP had broken down and had decided that holding the starter button constantly for a while would help.

Last edited by johnsmith222 on 18:48 - 30 Jul 2013; edited 1 time in total
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Pete.
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PostPosted: 18:48 - 30 Jul 2013    Post subject: Reply with quote
Suzuki are renowned for hemming and hawing about obvious warranty issues - even when people were getting seriously hurt from snapped Hayabusa subframes. Some people got a free subframe out of them by going to a particular dealer, others had to pay the £70 a replacement cost.

Could be that the dealer has already approached Suzuki and got that 75% reduction on a replacement and all they have to do is get the 25% off you and fit it for free.
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Rogerborg
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PostPosted: 19:48 - 30 Jul 2013    Post subject: Reply with quote
Agreed, I'd take their £316 and give it to someone not wearing a Suzuki nametag.
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Kris
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PostPosted: 08:25 - 31 Jul 2013    Post subject: Reply with quote
Bezzer wrote:

The water cooled Bandits have had a lot of niggles, starter motor failing is common, reg/rec recall, different switches and sensors playing up regularly, they're not as bulletproof as the old oil cooled ones. Earlier oil cooled starter motors are easy to find, watercooled motor ones are rare secondhand because of the failures.


Thumbs Up Helpful post is helpful.

I've been reading up on the Bandit forums - seems the K7 bikes suffer worst. The magnets come away from the starter winding. They can be repaired for around £90. Also, I note that the replacements from Suzuki seem to be a permanent fix so I assume they have modified the part and hoped nobody would notice.

Shame as I was looking at the 1250's for when my 1200 boiler went. Neutral
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