Bill Lomas Motorcycles - Very Poor customer service, avoid.

[JontyC]

I do not usually write reviews but feel compelled to write about my experience at Bill Lomas Motorcycles in Clay Cross this morning. I had seen a 09 HRC Fireblade advertised on Bike Trader during the week at their shop and rang up to ensure it was still there as I would be coming over on Saturday morning to view it. This was over a hundred miles round trip so I wanted to be sure. I arrived shortly after 09:30 and went into the shop where the bike was. On first inspection I noticed a fairly large scratch on the exhaust and the crash bung on the same side was missing a sticker, nothing wrong with that but as it was on the same side I wondered if it had been dropped. It also had some deepish scratches at the top of the dash where someone had replaced the original screen. The shop owner walked past and asked if he could help. ‘I’ve come to see this’ I said. ‘Yeah, beauty, isn’t it’ he said. ‘What do you want to know about it’. ‘Everything’ I said. He then went on to explain that it had a rear seat cowl worth £200, racing screen worth £?? etc. , when what I wanted to hear was how many miles, pervious owners etc. I asked if it had a Full service history and got the curt response ‘Course it has!’. I simply asked if it had been dropped and pointed out the scratched exhaust. ‘It better not have been’ was the reply and then he walked off. A bit strange I thought as I was obviously interested in the bike. On further investigation the front mudguard had a crack on it, also on the same side as the exhaust scratch. I went to find the owner to ask further questions and found him sat in his office with a cup of tea. When I asked to give the bike a quick test ride he laughed and said ‘No. We don’t give test rides, no one does’. Well I think you will find yes they do as I have had a few recently. Then when I pointed out the newly found crack, his response was ‘I think you better go as you are trying to pull a fast one’. Slightly taken aback I asked what he meant. He said I’d just come to try and ‘pull a fast one’ and wandered back to his office. Believe me I have better things to do on a Saturday morning than ride 100 miles to wind someone up! I was gobsmacked so explained that I had ridden a long way to genuinely look at a bike, but again he just told me to go. I had only asked a genuine question but felt that the response and attitude I had received was atrocious. I explained this to him and then made my way to the door. He then followed me and said ’Is that yours?’ pointing at my bike outside. ‘Suppose you want me to give you a good price on that don’t you?’ My simple answer was ‘No thank you’ and I set off back home. The whole experience was like nothing I have experienced at all in 15 years of biking. I will never be setting foot in that shop again and suggest that unless you like to be accused of being dishonest then you would be wise to stay clear too.

[lllN30lll]

https://ishotmail.com/wp-content/uploads/2011/06/Hotmail-How-to-use-the-Enter-key-without-sending-the-message.jpg
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Turbo R1
CRF450R

[J4mes]

IB Bill Lomas signs up and tells us you're a clown, shortly followed by a "satisfied customer" signing up to tell us that Bill Lomas are so good they even received a reacharound when they purchased a bike there.

Normal order of service.

[Nick 50]

Apologies for my cynical side showing here, but have you purposefully joined BCF just for the sole purpose of expressing your dismay at this shop?

I shall sit and wait for the customary...."Well let's see what Bill Lomas has to say"

Then i'm sure someone will come on saying "I'm Mr X from Bill Lomas Motorcycles .........blah blah blah"

I wonder if we'll get the 1st poster saying how great the shop is too?

https://img.photobucket.com/albums/v75/shikhee/Gifs/9e414d9f.gif

*edit*
guess i'm not the only one who has noted the trend too
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Current Bikes: ZX7r 97 (Black Beauty), VFR400 NC24 (The banana)
Previous Bikes: Aprilia Tuono 03 (The Beast), CBR600f (97)
First bike: A GZ125 Lemon.......

[garyd]

Hey the guys only telling you what an issue he had ,doesnt sound like he made that up to me .I wouldnt have stood for that in a sweet shop never mind spending serious coin on a bike ,good on ya fella ,but ........go back n chin him
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CRF230 all you need

[JontyC]

[Rogerborg]

No, it's fine, we love these threads.

I've invited the dealer invited to respond: I'll get the beers in if someone brings the popcorn.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Poseidon]

JontyC in automotive trader dishonesty shocker.

It's a good job you knew that you had the right to walk away from deal like that. Most people would've been crying as they handed over their money for a substandard bike like that because they'd contractually agreed to purchase it by doing the "Is it still for sale" phone call.
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1977 Honda CG125
2002 Ducati Monster S4 (currently restoring)

[Paris2]

Now where's my beer
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Current Ride: Daytona 600

[Moo.]

This comes up 7th on a google search of the bike shop.

Sounds like piss poor service. Those are questions anyone would ask should they know their stuff.

You can bet your money they are waiting for the "I saw you coming" Customer who will gawp at the suggestion just the rear cowl is £200.

It was probably meant to be, if you had eventually and painfully bought that bike, something would be bound to go wrong, and then they'd really push the boat out and do one over on you
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A2 Passed 18/6/10

[Nick 50]

[Rogerborg]

[anthony_r6]

There is nothing wrong with anyone signing up and having their first post be a genuine grievance. He does sound like a real ass, you're well off not buying from him.

I hope he does respond.

Welcome to the site
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Ted : "Maybe he's agoraphobic."
Dougal : "Jack scared of fighting? I don't think so, Ted."

[Sako]

they were obviously hoping for a moron to walk in an be amazed by all the bolt on bits and hand over the full amount, plus extra as it's sooo awesome

[pits]

Sounds pretty shitty to be honest, if the o/p side of story is the whole truth then that is pretty bad.
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Stinkwheel: You have no right to free speech
00:32:08 Blau Zedong: yes, i am a massive CB400 fan and collector
00:33:00 Blau Zedong: the CB400 is my favourite road bike

[Lomoto]

[MG]

https://cdn.head-fi.org/1/16/164e5c33_yo-dawg-at-first-i-was-like.jpeg
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'03 Honda Cityfly 125 > '02 Honda CB500S > '98 Honda CBR600F

[Maccydee]

[J4mes]

[Lomoto]

[MG]

Is 'could I have a test ride?' a foolish question?
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'03 Honda Cityfly 125 > '02 Honda CB500S > '98 Honda CBR600F

[Lomoto]

[MG]

so are you saying he's lying about the cracked mudguard and damage to exhaust?
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'03 Honda Cityfly 125 > '02 Honda CB500S > '98 Honda CBR600F

[P.]

I'd want to test ride it and be told about any damage before I came down.

You sound like a troll cunt

Someone did come and view my bike, said it was a bit worse than they expected, but I wanted a sale and was happy to let him give it a go.

He bought it.

[Bubbs]