ebike insurance - anyone use them?

[Hot_Shoe]

Just wondered f anyone has used ebike insurance and have had problems in contacting them.
I've had insurance with them in the past and have always had a problem if i needed to contact them. Because of this i didn't want to use them again but couldn't find any classic policy on the net that would quote me for my old 1971 Honda CB100 so had to use them.

[P.]

The joy of them is that you don't need to contact them, its done by you online, saves insurance potato from messing up.

I use them for 4 bikes currently as they offer a respectable multi-bike insurance policy.

[Hot_Shoe]

[P.]

I just sent them copies of my licence and NCD straight away. Send 2 or 3 times so they definitely get them.

[Hot_Shoe]

[J.M.]

[shereen]

[Hot_Shoe]

[Mark_F]

I'm insured with em and had problems contacting.

Passed direct access in Jan, changed details (and paid the "admin fee"), got an auto email asking me to post a copy of license immediately followed by an email thanking me for sending a copy of my license.

License was actually still with the DVLA...

Anyways I scanned it and sent a copy when I got it back, and asked them to let me know if they got it, and got a reply advising me how to send my license via email (ie to the address I sent it to), few more emails getting the same (word for word) response and I gave up, after all I did already have the "thankyou for sending" email...

Renewal soon anyway, I'll see what happens then...

[Pigeon]

[Rogerborg]

I don't get the problem. Scan or photo, email once a day until some mong clicks the "stop bugging you" button. Worse case, you have evidence that you've sent copies so any dispute will come out squarely in your favour, at their considerable cost.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[TT_Man]

Had no issue with them- yes they wanted copies of licence and NCD.
Scanned, emailed, acknowledgement received- job done without fuss-back in April.

So far seems ok, and with comms going via email you have evidence and records if ever required.

TT

[temeluchus]

My main gripe was them suddenly reassessing my renewal and putting my premium up 500% for no readily apparent reason (I have never claimed on insurance EVER in the 14 years of riding before this happened.)
____________________
Some shite cruiser. Now with guns and FREEDOM!

[Rogerborg]

[stevelup]

[Hot_Shoe]

Thanks to everyone who replied to my original post it was much appreciated.

I think a lot of the problem was that i don't have a photo licence just the old pink one. I think this threw them a bit at ebike but now sorted thanks.