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Another insurance company admin fee rant

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Khanivore
Scooby Slapper



Joined: 24 Jul 2013
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PostPosted: 12:28 - 23 Dec 2013    Post subject: Another insurance company admin fee rant Reply with quote

Stupid insurance company told me that if I buy a 'slip on exhaust can' it won't increase my premium but they WILL charge me £42.50 admin fee anyway. WTF? Thieving bastards Sad Not sure I can be bothered tbh.

Yes I'm sure it is all well covered in terms and yes I should have read them and thought about this before... Still pee's me off though.
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P.addy
Red Rocket



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PostPosted: 12:30 - 23 Dec 2013    Post subject: Reply with quote

Never quoted for an exhaust... never will. Whats the point Laughing
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Khanivore
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PostPosted: 12:32 - 23 Dec 2013    Post subject: Reply with quote

Paddy. wrote:
Never quoted for an exhaust... never will. Whats the point Laughing


If I crash and they send someone round to look at the bike and it's got a non-standard exhaust pipe on it surely bad things will happen. Or have i got that wrong?
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tbourner
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PostPosted: 13:10 - 23 Dec 2013    Post subject: Reply with quote

Are you declaring it as a performance enhancement?

If it is, and you're not, then it's the same as not declaring it.

If it's not, and you don't declare they'll just replace it with a stock item, not like for like.
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Khanivore
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PostPosted: 13:13 - 23 Dec 2013    Post subject: Reply with quote

tbourner wrote:
Are you declaring it as a performance enhancement?

If it is, and you're not, then it's the same as not declaring it.

If it's not, and you don't declare they'll just replace it with a stock item, not like for like.


I was not declaring it as a performance enhancement. So if it is not declared and i crash they will simply replace it with stock? I'm fine with THAT. I thought it would invalidate my insurance.
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tbourner
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PostPosted: 13:18 - 23 Dec 2013    Post subject: Reply with quote

As far as I'm aware that's how it works. Unless I assume they try to claim that it DOES enhance performance, and is therefore a reason for the crash.
I know when I declared an exhaust on the Supra I said it was purely a stainless replacement for the steel original, and nothing happened after my accident, so they weren't bothered about it.
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Chalky.
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PostPosted: 13:25 - 23 Dec 2013    Post subject: Reply with quote

Just make sure you crash properly and the can will be unrecognisable.
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P.addy
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PostPosted: 13:28 - 23 Dec 2013    Post subject: Reply with quote

They really will not give a shit. I've crashed on my GS without claiming for the exhaust and riding unrestricted.

Have aftermarket exhausts on all bikes and never declared... they'll send an assessor out who will more than likely look at the front as it will be caved in and say, yeah estimated damage exceeds market value, cat c.
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 13:36 - 23 Dec 2013    Post subject: Reply with quote

We told you to keep the standard exhaust!
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Walloper
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PostPosted: 13:40 - 23 Dec 2013    Post subject: Reply with quote

Did they send a new document?

This is a mid term adjustment.
They are quite at liberty to bum this from their client.

Advice.
Insure elsewhere next renewal.

I have enquired about this from my brokers before but they never applied any terms or adjustments. Not considered performance adjustment by the insurers.

(I think it was Zurich)

When you ask a question you should ask, If I bla bla bla how much will it cost?
Then decide if you wish to modify.

It is fair to ask for £ if you add risk to the goods insured.

Add-ons can be as bait to scrotes.

But it should be reasonable. £40 is extortion. Tell them this and write to the FSO or whatever.
If you complain to us we will not do anything if you complain to the correct people things can and do change. Maybe you wont get your beer money back but it may help in the future.
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-bandit
Renault 5 Driver



Joined: 24 Apr 2012
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PostPosted: 14:05 - 23 Dec 2013    Post subject: Reply with quote

I got bummed with a £50 admin fee for changing address, plus an extra £90 for living in a different area (which is actually safer) Rolling Eyes
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Tungtvann
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PostPosted: 16:08 - 23 Dec 2013    Post subject: Reply with quote

Fuck insurance companies and their 'admin' fees. My bike was up for renewal the other day, the renewal quote with the current insurer wasn't quite the cheapest, but I was happy so far with their service so was prepared to pay that little extra to stay with them. I'm on leave at the moment, but after new year I return to work (and where I keep the bike) but at a different address, I asked I'd I could get the address change with the renewal. Nope, that'd still cost £30 on top of the renewal, despite the fact that I could have cancelled the insurance and taken out a new policy with the same company without that admin fee.

As a result, I told them to go fuck themselves and that they'd lost my custom.
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Copycat73
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PostPosted: 16:18 - 23 Dec 2013    Post subject: Reply with quote

Khanivore wrote:

I was not declaring it as a performance enhancement. So if it is not declared and i crash they will simply replace it with stock? I'm fine with THAT. I thought it would invalidate my insurance.


the only time it would be a problem is when the insurance company is looking for a reason to not pay out because the claim value is a high one, ie. personal injuries to a third party.
you have to decide if its worth the risk.
Know this though, if they are forced to pay out by legislation they may well chase you to recover their losses.
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Khanivore
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PostPosted: 16:36 - 23 Dec 2013    Post subject: Reply with quote

Copycat73 wrote:

Know this though, if they are forced to pay out by legislation they may well chase you to recover their losses.


That sounds scary. All of a sudden I'm thinking I will just follow MarJay's advice and leave the original can on there!
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P.addy
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PostPosted: 16:43 - 23 Dec 2013    Post subject: Reply with quote

Jesus, so many fannies Laughing Put whatever you want on your bike, if you smash it swap the can over to stock one or just let them assess it. Everyone I know has an aftermarket can/system...
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Copycat73
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PostPosted: 16:44 - 23 Dec 2013    Post subject: Reply with quote

Khanivore wrote:
Copycat73 wrote:

Know this though, if they are forced to pay out by legislation they may well chase you to recover their losses.


That sounds scary. All of a sudden I'm thinking I will just follow MarJay's advice and leave the original can on there!


every thing boils down to money, you have to do a cost benefit analysis..
so what is your cost benefit analysis on a aftermarket exhaust ?
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rhys1005
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PostPosted: 17:00 - 23 Dec 2013    Post subject: Reply with quote

Paddy. wrote:
Jesus, so many fannies Laughing Put whatever you want on your bike, if you smash it swap the can over to stock one or just let them assess it. Everyone I know has an aftermarket can/system...
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Copycat73
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PostPosted: 17:19 - 23 Dec 2013    Post subject: Reply with quote

Paddy. wrote:
Jesus, so many fannies Laughing Put whatever you want on your bike, if you smash it swap the can over to stock one or just let them assess it. Everyone I know has an aftermarket can/system...


yep.. that works fine... until it doesn`t .. with luck it wont be you.
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-Monty-
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PostPosted: 17:20 - 23 Dec 2013    Post subject: Reply with quote

I think there have been recent changes in the law regarding declaring modifications (read in an issue of "RIDE"). From what I gathered from the article, if you do not declare a modification and need to make a claim, your insurance cannot invalidate your insurance if they would have still given you a policy had you declared the modification.

Of course, if this were the case, I imagine the insurer would try to say that they would not have insured such a modification. Perhaps you should enquire about the modification over the phone/online quote and keep a reference of it to prove they would have insured you.

As I said though, it's just something I read in a magazine article so I don't know how reliable that information is. I'm sure you could find more information about this online.
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P.addy
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PostPosted: 17:23 - 23 Dec 2013    Post subject: Reply with quote

Copycat73 wrote:
Paddy. wrote:
Jesus, so many fannies Laughing Put whatever you want on your bike, if you smash it swap the can over to stock one or just let them assess it. Everyone I know has an aftermarket can/system...


yep.. that works fine... until it doesn`t .. with luck it wont be you.


Its been me many times. I've never ever got stung, the only one I had issues with was the car, the fact it was resprayed and I didn't notify the insurance, just DVLA.
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Copycat73
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PostPosted: 17:30 - 23 Dec 2013    Post subject: Reply with quote

Paddy. wrote:

Its been me many times. I've never ever got stung, the only one I had issues with was the car, the fact it was resprayed and I didn't notify the insurance, just DVLA.

its down to the value of the claim, below a certain threshold and they wont bother, damage to property likely wont cross this, its personal injuries that start to hike the value up.
so how many of your claims involved injuries to other people ?
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P.addy
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PostPosted: 17:32 - 23 Dec 2013    Post subject: Reply with quote

About 3... Injury to me, probably 11.
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Copycat73
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PostPosted: 17:34 - 23 Dec 2013    Post subject: Reply with quote

Paddy. wrote:
About 3... Injury to me, probably 11.

take it they weren't big injuries ?
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P.addy
Red Rocket



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PostPosted: 17:53 - 23 Dec 2013    Post subject: Reply with quote

To me, yes.
To them, Woman apparently broke her hip. Her husband pulled out, enter the Supra to the passenger door of their tin box.
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angryjonny
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PostPosted: 17:58 - 23 Dec 2013    Post subject: Reply with quote

When I moved house the insurers "admin fee" turned out to be exactly the same, to the penny, as the amount my policy went down due to my bike now being garaged. What are the chances of that?
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