CC company's, Refunds and bad practice of online company's

[oldpink]

bloody disgrace the way customers can be treated

over the weekend I placed an order for over £700 through a supposed reputable website
told me right up to the transaction complete screen that all my items, 2 were in stock and would be delivered via courier on Tues (tomorrow)

20 seconds after the completion I get an E mail saying my main item is out of stock (£720)
I called them this morning and they tried to fob me off with the excuse that "Oh someone must have just beaten you to it"
I told them that was crap (I build OC commerce sites for a living)
and if the transaction completed and verified the item was in stock unless they put in more than they actually had

long story short
they tried to placate me by offering delivery "within a few days" but no promise
I said no cancel the order and refund all the money, which they did and I got an email confirming there & then

problem is now my money is at the mercy of the banking system
it will take 3 - 5 days for my funds to be returned
then I need to reorder from a different supplier and await delivery again

totally pissed off
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I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[Eddie Hitler]

I'm eating a great Banoffee pie, with caramel sauce and shavings on top. Almost finished it, although much of the biscuit base is still uneaten. I may save this for tomorrow.

Who knows.

[fredsredhat]

in my experience the money is usually back in the bank they the next working day but that was Asda (they said upto 5 working days)

[JonB]

Cool story bro.

Oh and it's companies.
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Be careful whose advice you buy, but, be patient with those who supply it. Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off, painting over the ugly parts and recycling it for more than it?s worth.

[Frog]

[MarJay]

Meh people make mistakes from time to time. They offered to resolve it.

It's not like you bought a motorcycle from a dealer and then they wouldn't take it back because it went rusty is it?
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[Quornholio]

Credit card = slooooooooow. Not the same as banks. Unless I've misread OP.
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Everyone give this dood green karma pls --> https://www.bikechatforums.com/viewtopic.php?p=4045389#4045389
XxXxX

[oldpink]

[iooi]

[oldpink]

[MarJay]

[oldpink]

their system knew the item was out of stock thats why I got the E mail within minutes of placing the order
if they had simply miscounted the system wouldn't have sent the E mail as it would appear the item was in stock
you have to manually turn on items that are out of stock so that it shows up as available
as was what happened in my case

you can see from the screenshot the item was showing as in stock
and to be delivered today
but the e mail says


1x Sky-Watcher 1.25 Inch Light Pollution Filter £19.99
1x Sky-Watcher Explorer-200P (EQ5 PRO) Parabolic SynScan GO-TO Newtonian Reflector Telescope - Awaiting Stock £708.00
Delivery: Priority Delivery £ 4.99
Total: £732.98
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[Frog]

[Islander]

I've always found WEX to be good - it was probably an honest mistake but they are box shifters so you're not going to get the personal touch a small supplier will give. I can recommend First Light Optics, Green Witch and Modern Astronomy as suppliers.

FLO do the combo you've chosen for £708

https://www.firstlightoptics.com/reflectors/skywatcher-explorer-200p-eq5-goto.html


By the way, that's not an HEQ5, it's an EQ5 and it has a much lower step resolution than the HEQ5 - the 200P is at the load limit for that mount and astrophotography is going to be challenging to say the least. It can be done but it's not easy.

The 200P on an HEQ5 comes in at £1079 at FLO

https://www.firstlightoptics.com/reflectors/skywatcher-explorer-200pds-heq5-pro.html

That's also the DS model which has a 2 speed focuser - much better than the single speed version.

Try to avoid the box shifters - the small companies will give you excellent professional advice and will give good after sales support.

[oldpink]

yeah I had to drop the spec's on the mount as I have about £1000 budget
and the Cam for autoglide & planetary comes in at £250 and as you see I need a light pollution filter

FLO is my next stop but I also looked at 365 astronomy as they have all the gear in stock (or so their site says)
any info on them
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[Islander]

Yep, I should have added 365 to my list - Zoltan is on the ball.

There's always the option to upgrade to a better mount at a later date - if you decide imaging is for you then you're going to want to I promise you that.

If you're not on there already then it's worth joining stargazers lounge - tons of sound advice to be had.

[oldpink]

already joined stargazers lounge, very helpful site

I also looked at upgrading the motors at a later date as I ultimately want to go to a 12" and a good quality cooled CCD cam
but I figured the 200 rig is a good entry point to learn from
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[Kickstart]

[oldpink]

[Kickstart]

[oldpink]

still waiting on my funds to be returned
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[Rowey]

I'm having a problem with a company at the moment with a refund.

Bought some safety boots from their website advertised and pictured as the same brand and model as the ones I own.

Box arrived and were not the ones I ordered. Ring them, the girl on the phone went to the stock room and told me that the ones I ordered are no longer stocked, so a similar item was sent. I explained that they looked different and the fit wasn't right/the same as the ones I wanted. I requested a full refund and was promised that they would refund me the postage of returning the incorrect boots to them.

Surprise surprise, refund comes through, minus the cost of postage returning them. I've rang them and got the usual sorry's and the manager is in a meeting but will call back to refund you. No call yet, and they've probably gone home...

Customer service these days is terrible.
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ZX6R C6F.
Never argue with an idiot. They'll only bring you down to their level, and beat you with experience.

[oldpink]

worst case, you can ask your CC company to do a charge back
that way you get all your money
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR

[iooi]

[oldpink]

you can claim on the grounds of goods not fit for purpose, or not as advertised
not your fault the vendor had sold out of the model you ordered so why should you pay to return said goods
you are entitled to a full refund

BTW we often get chargebacks we can not (do not) challenge them even when we sent the correct goods
____________________
I have become comfortably numb

Theory & hazard 24-may 2016, CBT 8th June 2016, MOD 1 2nd Aug 2016 Mod 2 2nd-Nov 2016 - Current bike CBR 600 RR