TALK TALK RANT.

[Pol Anorl]

Here goes my long ass rant about talk talk and their shitty service!

around 13 months ago I decided to take out talk talks cheap internet package for around £6 a month + £14 ish line rental.. bought package and was told it will be 2 weeks before we get it! my mum took out the same package the day after hers was set up within 4 days.

got my welcome pack through.. with a youview box, I didn't ask for youview as it was around £15 more a month, looked in my welcome pack to find my email address was wrong... so far they can't do much right... called up to find they had decided to put me down for the full expensive package to which I quickly told them to change it as I didn't ask for it.

2 weeks later I was all set up and ready to go, 3 months on and I receive a letter in the post saying they couldn't email me regarding my bill so are sending me letters at £1.90 each and back dating it 3 months! called up and what do you know they didn't correct my email address like they claimed they did!.

A month or so passed and the email was sorted, the speed was terrible! couldn't use a pc and 2 phones on the broadband it was just too slow so called up and they offered me half price fibre of 38mb I ageed and they offered to throw in a free youview box as an apology!

lady about 40 doors up bought down my youview box as talk talk had our address wrong... so I had to call up and fix that issue...

then comes December:
https://www.bikechatforums.com/viewtopic.php?t=282911

After it finaly getting fixed in January I called talk talk and they very nicely offered a refund of around £13 for the time we had no internet... £13 for 2 weeks!

then comes the new problem, I couldn't pay my bill for talk talk due to no internet and I refused to as they wouldn't pull their fingers out...

I paid the bill every month after but for some reason I kept getting cut off every month because I couldn't keep up... bill went from £28 to £60~ then up to £98.... wtf is going on.. called up and went mental at them, it turned out the missed bill in December wasn't carried over.. so when I paid Januarys bill I was only paying Januarys so up until march Decembers bill hadn't been paid!

tried to get reconnected to find out they had cut me off 2 weeks early anyway! all got reconnected but took 3 days to actually come back online, When it did come back online it activated the adult block! I couldn't turn it off neither could talk talk.. after 3 days of arguing with them they finally sent a new router which fixed my issue.

Next bill came... why the fuck can't I afford this! called up to find out why I can't keep up to be told im paying an extra £15 a month as the "free youview box" I got given meant they had to upgrade my package to the highest one they sell... I was told no extra cost!

5 phone calls later and tons of arguing they sucked it up and reverted my package to what I wanted and refunded me for what I had paid... only a few months worth not every month id used.. so I was still out of pocket.

now my youview box is getting slower and slower and often freezing I call up and they arrange an engineer.. "it will be free of charge" engineer turned up... he reset the youview box and left... next bill came through £50 engineer charge.. ffs! called up and they said they would check their recordings and fix it.. which to their credit they did.

I then called back again and told them it had not fixed the issue I need a new box... new engineer booked and no cost which this one didn't cost anything...

engineer gave us a new box.

6 days since new box: hard drive is fucked, doesn't record video just audio, hard drive clicks like mad... called up "we need to trouble shoot your line" ITS THE FUCKING HARD DRIVE!

why do these people not listen!! eventually the woman said she would arrange a call back in 15 minutes... half hour passed I call back "the department is now closed"
call back next day "were having maintenance done we cannot view peoples account information" we will call you tomorrow between 12-2...

call back 5 minutes later "yes ill be happy to help let me pull up your account information".... such liers...

After 20 minutes of trying to tell the idiot on the phone it is a hardware issue, my line is fine, the phone is fine, the hard drive inside the youview box is broken/fucked/dead I need an engineer to send a new one... he wasn't getting the fucking point!! I raged and hung up....

lets see if they call me back today like they promised.

If I could get out of this contract sooner I would!
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[CaNsA]

[dydey90]

Talk talk have the worst reputation. See if you can cancel and switch to somebody better. Most mobile networks give you a discount if you have a mobile and broadband with them.
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This post is probably not serious and shouldn't be taken literally.
Past: CBR125,ER6f NINJA 650, ZZR600 Current: VFR750

[hellkat]

You do seem to attract complicated dramas, don't you?

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Not nearly as interesting in real life.

[Wonko The Sane]

I'd try and argue that the contract has been broken numerous times by Talk Talk due to:

Crap service

Being lied to

Being over charged

being without service

being fucked about

being signed up for services you didn't ask for

and you're now going to fuck off and go to plus net.
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[Pol Anorl]

they didnt call back... 45 mins on the phone and line checks and bullshit they booked an engineer and gave us £10 to say sorry.

contractbends 26/01/2015.... will call em monday and try get out of it early
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[trevor saxe-coburg-gotha]

Been there - everything that's happening to you happened to me. They're the worst. And that youview box is fucking garbage.

BT are bad, but holy shit they're nothing compared to talktalk.
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"Life is a sexually transmitted disease and the mortality rate is one hundred percent."

Mobylette Type 50 ---> Raleigh Grifter ---> Neval Minsk 125

[Pol Anorl]

the only reason i havent told em to fuck off is the fact ive had over £250 compensation from them but id rather be out of pocket and have a good service
____________________
GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
20:30:37 Pyro.: I don't sort of like men, I take every advantage to choke on dick.
Jewlio Iglesias: You live in Liverpool - Chances are, the front door has already been kicked off the hinges

[Suntan Sid]

Youview boxes are total and utter garbage, we're on our second box, the first one gave up, total failiure after three weeks.
The one we have now is fcukin' useless, as well as regular audio and video dropouts you cannot record anything, any attempt at recording freezes the picture and makes the whole box unusable, the box needs to be reset, this takes between 15 & 20 mins.
Whenever the box updates itself, once a week, it crashes requiring yet another reset, another 15 to 20 mins.
Call centre drones want to resolve any problem with a reset!
So even if it was possible to record anything, the recordings are lost whenever a reset is initiated, fcukin' useless!
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