Sale of goods

[joe g]

Hey don't post on here much but hoping you guys can help out

Ok so I bought something a few months ago which has been fine until now, but now it has started to fall apart and not usable.

Took it back to the shop today and asked for a refund and they were complete cunts, had no time for me and basically said no we can't do that we need to send it back to the manufacturer before we can do anything. The item does have over half a years warranty left but I don't want it replacing I want a refund, what I would like to know is do I have a choice?

Just been reading though that it's not the manufacturer it's the shop that needs to sort this, when I was in the shop they were telling me they can't do anything and it's the manufacturer's problem, were they doing this to be even more cuntish and try to get out of refunding me?

Basically what I would like to know is can I choose a refund if the item is not fit for purpose, rather than a replacement?

[mic]

id say if possible, take to another branch of the shops if they have others and see if you can find someone a bit more friendly.
on the other hand, im sure that shops have their own timelines for what can be considered as a refund or replacement. as long as you are offered an exchange its all legal.

doesnt the shop have a website with such 'returns info' on it?
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[piazza]

Put 'Act' after your post subject and hit Google

[joe g]

^ done that but I can't seem to see anything that says if I can choose a refund rather than a replacement.

[Rogerborg]

What item, what shop, and how many months is a "few"?

It's unlikely that you can reject it as faulty for a refund if you've been using it for more than a few weeks. Your remedy is replace or repair. It's up to the retailer to make it happen, but it is reasonable for them to send it off to the manufacturer to be repaired.

You are of course welcome to try and push them into a refund at any point by making it look like the cheaper, easier option, but I don't think the law is going to be much help.
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[Pol Anorl]

I had this with machine mart, soldering iron + gun kit...

Plugged soldering iron in and began to set up the little stand with magnifying glass... stand wouldn't tighten and the glass was broken.. half hour later the soldering iron struggled to melt the solder so I packed it back up and took it back.. guy was eating his lunch on the counter.

we where waiting as another guy was serving someone next thing I know he slams his lunch down on the table and storms over to us asking what we want, explained it and he said "so you've used it now you want to return it" asshole -.- said we have the receipt he said "yeah I bet you do" insinuating I only bought it to use it for something then return it.. why would I pay £30+ for a kit when I can spend £5 for a soldering iron and keep it.

he tried the bs that it needs to be sent back before a refund and shit but I refused and demanded a refund.
Complaint lodged and not returned to machine mart since.
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[joe g]

just copied this from their site :

Returning faulty goods, contact ourselves with the details of the product which is faulty and details of the fault. We will contact you in return with the correct procedure and manufacturer warranty details of that product. Goods will be replaced subject to a manfacturer inspection and finding of a manufacturing flaw.

This can't be right can it? Been reading the sales of good act and it says it is the shops problem and that they cannot make me use the manufacturers guarantee/warranty if I want a refund.

[anthony_r6]

If you've had it for a few months and been using it, I don't think you're going to be able to return it for a refund. A couple of hours, yes. a few days, maybe. But months? I think you'd be hard-pressed to get someone to agree with that.
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[gavcarter]

I Sell tools and hardware etc the norm is refund or replace at YOUR choice for the first 14 days for any reason at all.

faults within 6months are assumed to present on delivery but you have to provide reasonable evidence the tool hasnt been abused. I.E manufacturer inspection.

Faults outside of a few months tend to be more complicated and all i (if it was me ) can offer is to return to manufacturer for inspection.
If you bugger the tool through misuse and I give you a replacement then im expected to cover the cost of this if the tool is found to be broken through your own fault or general wear and tear.

I expect this is the same with many other places too.

My returns process >customer give me item >i inspect fill out a claims form > manufacturer either wants to inspect for selves or make a decision on what information I given them.

For example if you bring me back a circular saw and the brushes have gone - this is wear and tear

if you brought back a broken bench vice and there a lot of little holes in the break - these were probably bubbles at the time of casting and is a manufacturer fault - resulting in replacement.

Personally I dont think manufacturer inspection is unreasonable as so many people abuse the tool and then expect them to still work....

would you bounce up and down on your couch and then complain the couch is sagging in the middle?

TL:DR depends exactly what is wrong and how it was caused.

[iooi]

[MarkJ]

Shop looks to be stinkystuff.co.uk

[Hugh Farking Cant]

Fishing reel that has started to drop to bits by any chance ?
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[Conzar]

What was it ayy lad?

Better not have been drugs BOY!!!
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