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Has anyone on here worked for the AA as a patrol?

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DMCpro
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Joined: 16 Jul 2012
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PostPosted: 10:20 - 07 Sep 2014    Post subject: Has anyone on here worked for the AA as a patrol? Reply with quote
I've applied for the job and was just wondering if anyone can tell me anything about the process and about the job in general please

Thanks a lot.
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Marmalade
World Chat Champion



Joined: 28 Apr 2009
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PostPosted: 07:28 - 08 Sep 2014    Post subject: Re: Has anyone on here worked for the AA as a patrol? Reply with quote
DMCpro wrote:
I've applied for the job and was just wondering if anyone can tell me anything about the process and about the job in general please

Thanks a lot.


I've not been employed directly by them but I've done shifts on the agency services mechanic thing.

The getting a job with them is very technically based, finding a fault and fixing it isn't enough, telling how many ohms an ignition module should be showing on an avo meter is what they want.

I assume you've done rescue/recovery before?
Private garages will usually have a controller who doesn't know the difference between a spec and a slide bed and chase you every 5 mins for a completion code and to give you the next job, aa control wait until they hear from you and don't send service vans to look at burnt out cars.

Its a good job, you are front line, all jobs will be fresh, all the 3 hr delay stuff is garaged(contracted) so won't get much of the why have I been waiting 3hrs? from members.
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henry hoover
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Joined: 15 May 2013
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PostPosted: 21:23 - 09 Sep 2014    Post subject: Reply with quote
In a nut she'll you pick up some poor bastard who's been stuck on the roadside waiting for 4 hours.
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bikertomm
World Chat Champion



Joined: 03 Jul 2010
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PostPosted: 22:17 - 09 Sep 2014    Post subject: Reply with quote
iirc Binge posted this before, have a search. And got some decent replies. Thumbs Up
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Ariel Badger
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Joined: 02 Dec 2006
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PostPosted: 23:19 - 09 Sep 2014    Post subject: Reply with quote
You will need to be well versed in how to sell a battery.
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Kickstart
The Oracle



Joined: 04 Feb 2002
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PostPosted: 23:33 - 09 Sep 2014    Post subject: Reply with quote
Hi

A friend was a AA bod for quite a few years. His comment was that when he started it was great, and they gave him a lot of freedom to sort thing out. By the time he left it was all target driven to get things passed on as quickly as possible, not caring if the vehicle could be fixed with a little effort.

I went for an interview with the RAC a few years ago. Technical skills they were not really interested in beyond the basics, as their view was they could easily teach these. The main thing they wanted was people with the people skills to deal with stressed customers. They were also very keen on never blaming the RAC for any lateness in getting to a customer.

All the best

Keith
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Shaft
World Chat Champion



Joined: 27 Dec 2010
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PostPosted: 07:31 - 10 Sep 2014    Post subject: Re: Has anyone on here worked for the AA as a patrol? Reply with quote
Marmalade wrote:


The getting a job with them is very technically based, finding a fault and fixing it isn't enough, telling how many ohms an ignition module should be showing on an avo meter is what they want.



Pity they don't put a bit more emphasis on that part of the job, in the last 2 1/2 years, I haven't had a single vehicle dragged in by the AA that's had the correct diagnosis.

Latest is a Transit that came in on Monday, that's apparently a non starter because of a faulty sensor, shame he missed the snapped cam chain that means it's got no compression Rolling Eyes
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Marmalade
World Chat Champion



Joined: 28 Apr 2009
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PostPosted: 08:36 - 10 Sep 2014    Post subject: Reply with quote
My combo broke, diagnosed as fuel pump. I was sure it was the chain.

I had no tools. On arrival at mates garage, i took a couple of bolts out, spun it over to see no cam spinning.
Next stop ebay.

I had a fiesta job to recover from the underground section of a multi story car park, keys had been stolen.

I got in, took a lock out, decoded and rang a 24hr locksmith with the key code who turned up 30 mins later with a pair of keys and they drove home.

I got a massive bollocking for not doing the job requested, even though the members were well happy. Rolling Eyes
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