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Aftermarket stuff & Warranty

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notbike
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PostPosted: 23:00 - 21 Sep 2014    Post subject: Aftermarket stuff & Warranty Reply with quote

So on my Ninja I have 24 months warranty in case something goes wrong with it, apparently. I don't exactly know what this means because the booklet doesn't explain the perks of warranty properly, it only really explains conditions where it would become void.

One of those conditions was, in short; "if you fit anything aftermarket to the bike, your warranty is void"

Problem is that I've ordered some aftermarket stuff for the bike already and don't intend on keeping it in a box.

So 2 questions.

#1 Is warranty important or should I just not care?

#2 can I just put all the stock stuff back on the bike when service time comes around and they'd be none the wiser?

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-Matt-
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PostPosted: 23:48 - 21 Sep 2014    Post subject: Re: Aftermarket stuff & Warranty Reply with quote

Meef wrote:
#1 Is warranty important or should I just not care?
Warranties are often useless anyway as they'll find a way to wriggle out of responsibility or dispute it in many cases, regardless of aftermarket tinkering - which could be considered anything from a bar-end to an exhaust system given enough small print potentially.

Quote:
#2 can I just put all the stock stuff back on the bike when service time comes around and they'd be none the wiser?
This is the real con in my opinion - although, presuming this warranty most likely came with a new bike you've already 'paid' partially for the warranty essentially in the initial new-bike cost, so you could say you need to 'pay up for services' to get the most of the money you've already spent.

Realistically; short of some unexpected catastrophic engine failure etc thats hopefully covered under a warranty claim - are you really likely to save money over the course of two years [particularly if you do a decent amount of mileage], paying the rates a Kawasaki Dealer is going to charge you for parts/consumables and labour in order to get them to 'service n' stamp' at the correct intervals, when you compare it to the massively reduced rate you could probably find many equally experienced private garages/mechanics offering - not to mention you could even learn to gradually do much of it yourself if it interests you and you have time for it, for the cost of a decent toolkit that will last you years.

If it was me and presuming you keep on top of maintenance one way or another i'd probably forget about the warranty and its requirements and find the cheapest reliable servicing option available to go with for two years - even if something does go badly wrong, which is probably fairly unlikely with a new bike if you don't neglect and abuse it, you may of already saved enough to repair the issue anyway by not paying the dealer-rates for services.
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Dave70
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PostPosted: 00:22 - 22 Sep 2014    Post subject: Reply with quote

I had a two year warranty on my R125, which has just expired.

I always used the Yamaha dealer back on the IoM, mainly for the sake of the warranty but, also as they were only two streets away from home, I also got to know then quite well and could trust them and they helped me out quite a bit and always did me good deals when buying gear. They were a small business and their labour costs were relatively reasonable (£45 p/h as opposed to the £70 p/h the local yamaha dealer around here charges, which is why he doesn't get my business btw).

I've used the warranty on a few occasions for various things and have never had an issue with any claim being denied or even argued about. Admittedly, it's not been for anything major, just the overheating/airlock problems I was having, a new radiator cap and a new plastic tank cover, as the original one stated to crack around the petrol cap.

The only after market parts I have are bar ends, chain and sprockets, plus an R&G tail tidy. All of which have never been questioned.

Personally, I'd go ahead and fit the parts you have bought and unless you are doing anything major that could possibly cause harm to the bike, I wouldn't be concerned about the warranty being affected but, I can only go by my own experiences, other peoples may differ.
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Rogerborg
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PostPosted: 07:45 - 22 Sep 2014    Post subject: Re: Aftermarket stuff & Warranty Reply with quote

Meef wrote:
One of those conditions was, in short; "if you fit anything aftermarket to the bike, your warranty is void"

What is it in "long"? And is it reasonable?

I can't find their standard warranty, but I'm just lolling at their extended warranty. Needs Kawasaki servicing.

Kwak UK wrote:
If, within the extended warranty period, a failure occurs which is determined by Kawasaki to be caused by a manufacturing defect, Kawasaki will, at its discretion, arrange for the repair or replacement of the necessary parts at no cost to the customer.

So, two years standard plus two years extended. Pity that SOGA 1979 allows 6 years (5 in Scootchland) to raise a manufacturing defect claim...


Anyway, what are we talking about here? Fitting heated grips or a double bubble screen won't cause the engine to run lean and your piston to hole. Fitting a Go-Louda exhaust might.

But sure, chuck the originals back on in the event of a warranty issue. Why wouldn't you?
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Taught2BCauti...
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PostPosted: 07:54 - 22 Sep 2014    Post subject: Reply with quote

If you paid for the warranty, the only value it has is to teach you a lesson about interpreting smallprint.

In the event of something major failing, you would have to prove that the defect was present when it left the factory, and that the manufacturer was aware of it, or at least admits that it was their fault.
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MarJay
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PostPosted: 08:01 - 22 Sep 2014    Post subject: Reply with quote

The warranty is extremely important. It means that if anything goes wrong with the bike (that cannot be reasonably assumed is your fault) then you get it fixed for free. As Rogerborg says, heated grips or hard luggage aren't going to affect your warranty, but poorly fitting an aftermarket exhaust and not having the bike remapped might do. It's similar to insurance I guess, where if they can prove the aftermarket part was a contributory factor in the accident then they can not pay out if they didn't know about it.
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notbike
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PostPosted: 18:58 - 22 Sep 2014    Post subject: Reply with quote

Thanks for the feedback guys, I understand it a little better now. I think I will put the aftermarket kit on when it arrives because the only thing I can see affecting the bike in any significant way will be the exhaust. The rest is cosmetic/ergonomic mods that don't affect performance at all.

As for the exhaust, it's not a full system because those are extortionately expensive, just an end-can/slip-on type thing which is louder. Although the washing machine noise is quite comforting, I prefer being a little more heard on the roads especially since I'll be doing a lot more dual carriageways. Anyway, I've read this exhaust doesn't affect performance of the bike much if at all.

So far everything's alright with the bike so I'm hoping it won't go bang for no reason any time soon. Also I haven't been abusing it, just been following the manufacturer's recommended breaking-in procedure.

I reckon I'll be more relaxed about it after it's had it's first service.

Probably only thing I'll be swapping out when I take it to get it's bits done is the exhaust then just to be on the safe side in case they find something's wrong with the engine and blame the aftermarket exhaust.

Probably giving it more thought than it's worth but better safe than sorry.
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chickenstrip
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PostPosted: 19:32 - 22 Sep 2014    Post subject: Reply with quote

As said, fitting aftermarket parts won't necessarily, in itself, prevent you from making a realistic claim on the warranty, even though the small print may say so. Warranty claims are submitted through a dealer. If you know them well and have a friendly relationship with them, they are likely to want to get any claims through (as long, of course, as you haven't done something that obviously contributed to a failure). They want you to come back time and again because they want your business. If they piss you off by immediately turning down a claim that (may) cost them little to deal with (in reality, the labour they are given on warranty work by the manufacturers doesn't realistically cover their costs), then they lose a customer. If the dealer says to the manufacturer, "no, there were no contributing factors from aftermarket parts to this failure", and it doesn't sound likely that there were, the claim will likely go through ok.

Taught2BCautious wrote:
In the event of something major failing, you would have to prove that the defect was present when it left the factory, and that the manufacturer was aware of it, or at least admits that it was their fault.


No. It will not be up to you, the owner, to prove that a defect was present when the bike left the factory. The dealer will make an assessment, and if, in their view, it was a manufacturing defect, they will put the claim through. If you obviously buggered something up that caused the failure, then they won't.

If the manufacturer think that the dealer is wrong, they will over-ride the claim, and then you may need to prove it was a manufacturing defect, but in reality, aside from those taking the piss, I think this scenario is quite rare.

Also, most dealers sell a range of aftermarket accessories that aren't necessarily recommended or endorsed by the manufacturers. They wouldn't do this if they thought those parts were going to cause problems with the bike.
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TheBikerStig
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PostPosted: 18:37 - 24 Sep 2014    Post subject: Re: Aftermarket stuff & Warranty Reply with quote

Rogerborg wrote:
Meef wrote:
One of those conditions was, in short; "if you fit anything aftermarket to the bike, your warranty is void"

What is it in "long"? And is it reasonable?

I can't find their standard warranty, but I'm just lolling at their extended warranty. Needs Kawasaki servicing.

Kwak UK wrote:
If, within the extended warranty period, a failure occurs which is determined by Kawasaki to be caused by a manufacturing defect, Kawasaki will, at its discretion, arrange for the repair or replacement of the necessary parts at no cost to the customer.

So, two years standard plus two years extended. Pity that SOGA 1979 allows 6 years (5 in Scootchland) to raise a manufacturing defect claim...


Anyway, what are we talking about here? Fitting heated grips or a double bubble screen won't cause the engine to run lean and your piston to hole. Fitting a Go-Louda exhaust might.

But sure, chuck the originals back on in the event of a warranty issue. Why wouldn't you?


When I purchased my bike new, I drove it out of the showroom on a scorpion exhaust. Didnt like the OE one. Do you think this would affect warranty? After all its an exhaust purchased at, and fitted by an authorized suzuki dealer.
Contrary to my question I did get a neutral light fixed under warranty but I dont think something this small is even worth the effort of arguing over. What about something major?
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