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Wonko The Sane
World Chat Champion



Joined: 20 Jan 2013
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PostPosted: 16:23 - 20 Sep 2018    Post subject: ebay return Reply with quote

A while ago I bought an item on ebay, (a plotter cutter) it arrived missing some parts and so was clearly not as described

Description was copy and paste from amazon, condition was 'new, other'

The entire listing looked like someone had bought, used and decided it wasn't for them and were selling it on to try and get some of the cash back.

It turned up with the main unit, no instructions, no software (easily available as download from manufacturer) and with after-market power cable, a DVD-R of some random chinese instructions for something else and no cutting bed but some random other bits that make me think the seller didn't know what they had

The seller responded quickly to the return, accepting, generating a post label and moments later completing the return by re-funding in full.

this stopped me getting the postage label to send it back, ebay stepped in and have explained to the seller that they need to arrange and cover postage, we've conversed and the seller stopped replying when I said how much postage would be (11)


so, should I have one last go at contacting them, saying that if I don't have a reply from them within a set time I'll consider the matter closed or should I just leave it and acquire the parts needed to use the item?
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 16:29 - 20 Sep 2018    Post subject: Reply with quote

How long since you last heard anything from the seller?
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bugeye_bob
World Chat Champion



Joined: 05 Sep 2013
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PostPosted: 16:36 - 20 Sep 2018    Post subject: Reply with quote

https://www.paypal.com/uk/webapps/mpp/refunded-returns

Any use ?
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DrSnoosnoo
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Joined: 28 Mar 2012
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PostPosted: 16:36 - 20 Sep 2018    Post subject: Reply with quote

28 days from last contact. I consider that a reasonable time to wait.

After that, it's yours.
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Did have: '95 ZZR600 '83 CG125 Do Have: '97 ZZR1100
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Wonko The Sane
World Chat Champion



Joined: 20 Jan 2013
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PostPosted: 17:16 - 20 Sep 2018    Post subject: Reply with quote

Ste wrote:
How long since you last heard anything from the seller?


11th Sept was last message I sent, in reply to one on the 10th

DrSnoosnoo wrote:
28 days from last contact. I consider that a reasonable time to wait.

After that, it's yours.



from last contact "It costs 11 including cover to the value paid on ebay, This is with MyHermes, is that ok?"

or should I specifically state "if I don't hear from you to finish sorting postage, I'll dispose of the item" and wait 28 days?
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Ste
Not Work Safe



Joined: 01 Sep 2002
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PostPosted: 17:19 - 20 Sep 2018    Post subject: Reply with quote

I'd just wait, the seller will contact you if they want their item back. Laughing
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Wonko The Sane
World Chat Champion



Joined: 20 Jan 2013
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PostPosted: 11:17 - 22 Oct 2018    Post subject: Reply with quote

Ste wrote:
I'd just wait, the seller will contact you if they want their item back. Laughing




They have!


Yesterday I got a message, completely ignoring my question about postage and simply asking "did you send the item back as it's been a while and I've not received it"


So,
Reply as before asking for the money for postage


reply saying I didn't get a response so didn't sent it, I've moved house, it's in a box somewhere, I'll let you know when it's un-packed and we'll sort then - allowing me to try it out to see if it actaully does the job I want it to do to make an informed decision on buying one off amazon


ignore and hope kama isn't a thing
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Looking to pass your CBT / Bike tests in Bury Lancashire? try www.focusridertraining.co.uk Would recommend.
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piazza
Crazy Courier



Joined: 23 Aug 2008
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PostPosted: 11:53 - 22 Oct 2018    Post subject: Reply with quote

Had the same thing with a carb - the wrong carb.

The seller didnt seem to want to pay the return postage.
'I'll just keep it then' seen him pay up after a week. Strangely, he said he sent me a return postage label too...there was none.

Now they get asked once, then blanked.
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DrSnoosnoo
World Chat Champion



Joined: 28 Mar 2012
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PostPosted: 13:12 - 22 Oct 2018    Post subject: Reply with quote

Wonko The Sane wrote:
They have!


Yesterday I got a message, completely ignoring my question about postage and simply asking "did you send the item back as it's been a while and I've not received it"


So,
Reply as before asking for the money for postage


reply saying I didn't get a response so didn't sent it, I've moved house, it's in a box somewhere, I'll let you know when it's un-packed and we'll sort then - allowing me to try it out to see if it actaully does the job I want it to do to make an informed decision on buying one off amazon


ignore and hope kama isn't a thing


"See my previous mail. It's gone in the bin"
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I'm Sam; Northern, Ginger, Lover
Did have: '95 ZZR600 '83 CG125 Do Have: '97 ZZR1100
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