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| Ame |
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 Ame Nova Slayer
Joined: 12 Oct 2014 Karma :     
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| XBIKER |
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 XBIKER Nova Slayer
Joined: 28 Nov 2014 Karma :     
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| CaNsA |
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 CaNsA Super Spammer

Joined: 02 Jan 2008 Karma :   
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 Posted: 17:22 - 19 Jan 2015 Post subject: Re: unhappy with my CBT school's bike and training |
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| Ame wrote: | hi
who do I or could I complain to if im .not happy with my progress at a CBT school?
who ensures that standards are met?
I have been back twice after initial CBT,and still not getting anywhere.
I have complained about footpegs being bent almost vertical [ V !] and it is impossible to flatten them and get proper balance,gear/ brake lever use is hindered also by this and theres also a problem getting it into 1st
The bike is still like this when i attended again last week.
Instructor said 'what do you expect its a Learner bike and that he could manage with it!
also from the off he asked to see my licence which id taken previously and had thought the instructor had written down on a form he seemed to be filling in it's details.
so he phones the guy [the first instance instructor who was filling the details] only to be told that he hadnt written any details down and didnt know my 'driver number',so I couldnt be taken on the road....does this seem normal to you,surely they'd have to record my details [as I thought he was doing] and wouldnt have had to bring it again?!
all i did last week was up n down to prove i could stop at the imaginary 'junction' and do figure 8's which were 'far too wide' for his liking [mainly],and why dont i just go on a 'T&GO'??!
Im fkd off with how im being treated seems like the P is being taken,and i said ive done all youve asked,and did it well [imo] and then i had to go because the other chap was needing the pad to work on gears.......WTF?
look i can take any amount of constructive critisism,but for some reason [maybe because i said i was a Blues fan and they are Villa] but is it too much of a leap to think the reason theres no progress is because of my footy team?? Right at the start,bloke did say 'youve picked the wrong one here mate,we're Villa'..So do they ever really have the intention of passing me CBT certificate??
For those who dont know,there is mucho rivalry between these teams so is this really playing a part in my progress,lack of anything positive being said??
I payed for 'Guaranteed' pass but how long can i be kept going back? could be indefinitely couldnt it ?!!
I would of thought theyd have repaired foot pegs also after my first mention of it too.
Am I being paranoid or are there things i am justified in thinking are not right with this?
who do I take my concerns up with please?
I just want my money back and to find another place [with a good rep] I was too hasty with this,ie didnt check out the bikes or the rep of this set up....
What to do now? Write it off as a loss and pay again somewhere else?  |
Quicker, and easier, to ask google.
https://www.google.co.uk/search?q=complain+about+a+CBT+centre |
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| Ame |
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 Ame Nova Slayer
Joined: 12 Oct 2014 Karma :     
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 Posted: 17:23 - 19 Jan 2015 Post subject: |
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[quote="XBIKER"][quote]I have complained about footpegs being bent almost vertical [ V !] [/quote]
Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. [/quote]
What? I said nearly vertical I mean upwards (V) so that would be impossible woukd of thought?! |
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| CaNsA |
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 CaNsA Super Spammer

Joined: 02 Jan 2008 Karma :   
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| Ame |
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 Ame Nova Slayer
Joined: 12 Oct 2014 Karma :     
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 Posted: 17:33 - 19 Jan 2015 Post subject: |
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[quote="CaNsA"][quote="Ame"]I have complained about footpegs being bent almost vertical [ V !] [/quote]
[quote="XBIKER"]Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. [/quote]
[quote="Ame"]What? I said nearly vertical I mean upwards (V) so that would be impossible woukd of thought?![/quote]
Biked lean.[/quote]
CaNsA-Yes good point. Thanks for the link  |
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 CaNsA Super Spammer

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 Ame Nova Slayer
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| Snop Doog |
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 Snop Doog Brolly Dolly

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 CaNsA Super Spammer

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| Matt B |
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 Matt B World Chat Champion

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| GSTEEL32 |
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 GSTEEL32 Traffic Copper

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| Wonko The Sane |
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 Wonko The Sane World Chat Champion

Joined: 20 Jan 2013 Karma :   
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 Posted: 19:56 - 19 Jan 2015 Post subject: |
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Are you paying for these re-sits?
if you're not paying then turn up as cheerful as ever, they're the ones loosing money on it.
you could just accept a CBT on a T&GO as it would let you on the road on any 125cc that's learner legal and you're away
go elsewhere and pass with people who give a crap. ____________________ Looking to pass your CBT / Bike tests in Bury Lancashire? try www.focusridertraining.co.uk Would recommend.
They're also on Facebook https://www.facebook.com/pages/Focus-Rider-Training/196832923734251 |
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 Ame Nova Slayer
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| CaNsA |
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 CaNsA Super Spammer

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 Ame Nova Slayer
Joined: 12 Oct 2014 Karma :     
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 Posted: 20:53 - 19 Jan 2015 Post subject: |
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but there again....unticked BBC,but options to the left still say they are on...Permanently?
Wonko TS,now that I didnt know [I payed 'guaranteed pass',so yea,I see your point,I should be lappin it up!)...maybe thats why he mentioned T&GO it and wasnt taking the P?!
I'm just far too para to see any good in situations....maybe why I end up with so much pointless aggro all the time!
Fk!...I thought that meant condemned to T&G use only,didnt realize you can use a geared bike,passing on a T&G....
then at least i can practice somewhere safe (legally) for the full test with my own bike...
But i think I'd rather the 'thumbs up' from them on a 'geared' bike for sure, maybe just knuckle down and accept their opinion of my capabilities however long it takes....Sure,I could do better,just impatience I suppose,but not in a foolish way,I'm not the big 'I-AM' Man,just confident that I'm not gonna do anything daft out there,and I dont really want to cause them any bother with complaints (I'm not really into that kind of biz anyway) but would at least like to think that if I had probs with the bike,at least it would be sorted for next time round, and in fairness,he did suggest that I could use my own bike,but as all my trusted Biker mates are either dead or dying,I cant get it to&from and transporting it is just out the question.Besides,that's not very advisable is it,for obvious reasons.
So there you go,another pointless post from me and answering my own bldy question's again...!
It really is good to talk tho at least I've learn something today  |
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 andym World Chat Champion

Joined: 16 Nov 2010 Karma :   
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 Ame Nova Slayer
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 08:05 - 20 Jan 2015 Post subject: |
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| andym wrote: | I thought the CBT only lasted for a day |
It lasts until you complete all parts of it to the satisfaction of Mr Shouty.
Your first complaint should be to the training school, then DVSA (who I expect will do nothing beyond ticking a box on a form, then shredding it and recycling the paper because green).
However, if you paid by card, feel free to get your card provider involved under the chargeback scheme on the basis that the bike provided was unsuitable. You took pictures of the bent pegs and you have a written contract, right? ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike
Last edited by Rogerborg on 08:24 - 20 Jan 2015; edited 1 time in total |
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 Ame Nova Slayer
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| Rogerborg |
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 Rogerborg nimbA

Joined: 26 Oct 2010 Karma :    
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 Posted: 08:27 - 20 Jan 2015 Post subject: |
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Urgh, I've just realised that this is a continuation of last month's drama.
It does sound as though you'll be as well going elsewhere, but do please consider that biking isn't for everyone. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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| MarJay |
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 MarJay But it's British!

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| Ame |
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 Ame Nova Slayer
Joined: 12 Oct 2014 Karma :     
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 Posted: 08:44 - 20 Jan 2015 Post subject: |
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Biking isnt for everyone?
I'm not 'everyone' and i intend on getting full access within 2 years of the L plates...
I ve always wanted to do this,but never had a chance to do it all those years ago due to being locked up for most of my 'childhood',so now I am a tad wiser,i'm going for it mate,all out,and needs to be done before i die or before altzeimer shows up! Bad enough with the sciatica and I'll be 45 this year..  |
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| wr6133 |
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 wr6133 World Chat Champion
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 pdg World Chat Champion

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Old Thread Alert!
The last post was made 11 years, 65 days ago. Instead of replying here, would creating a new thread be more useful? |
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