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Ame
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Joined: 12 Oct 2014
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PostPosted: 17:09 - 19 Jan 2015    Post subject: edited post Reply with quote

removed for using incorrect formatting

Last edited by Ame on 22:06 - 19 Jan 2015; edited 1 time in total
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XBIKER
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PostPosted: 17:16 - 19 Jan 2015    Post subject: Reply with quote

Quote:
I have complained about footpegs being bent almost vertical [ V !]


Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. Shocked
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CaNsA
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PostPosted: 17:22 - 19 Jan 2015    Post subject: Re: unhappy with my CBT school's bike and training Reply with quote

Ame wrote:
hi
who do I or could I complain to if im .not happy with my progress at a CBT school?
who ensures that standards are met?

I have been back twice after initial CBT,and still not getting anywhere.
I have complained about footpegs being bent almost vertical [ V !] and it is impossible to flatten them and get proper balance,gear/ brake lever use is hindered also by this and theres also a problem getting it into 1st
The bike is still like this when i attended again last week.
Instructor said 'what do you expect its a Learner bike and that he could manage with it!
also from the off he asked to see my licence which id taken previously and had thought the instructor had written down on a form he seemed to be filling in it's details.
so he phones the guy [the first instance instructor who was filling the details] only to be told that he hadnt written any details down and didnt know my 'driver number',so I couldnt be taken on the road....does this seem normal to you,surely they'd have to record my details [as I thought he was doing] and wouldnt have had to bring it again?!
all i did last week was up n down to prove i could stop at the imaginary 'junction' and do figure 8's which were 'far too wide' for his liking [mainly],and why dont i just go on a 'T&GO'??!
Im fkd off with how im being treated seems like the P is being taken,and i said ive done all youve asked,and did it well [imo] and then i had to go because the other chap was needing the pad to work on gears.......WTF?
look i can take any amount of constructive critisism,but for some reason [maybe because i said i was a Blues fan and they are Villa] but is it too much of a leap to think the reason theres no progress is because of my footy team?? Right at the start,bloke did say 'youve picked the wrong one here mate,we're Villa'..So do they ever really have the intention of passing me CBT certificate??
For those who dont know,there is mucho rivalry between these teams so is this really playing a part in my progress,lack of anything positive being said??
I payed for 'Guaranteed' pass but how long can i be kept going back? could be indefinitely couldnt it ?!!
I would of thought theyd have repaired foot pegs also after my first mention of it too.
Am I being paranoid or are there things i am justified in thinking are not right with this?
who do I take my concerns up with please?
I just want my money back and to find another place [with a good rep] I was too hasty with this,ie didnt check out the bikes or the rep of this set up....
What to do now? Write it off as a loss and pay again somewhere else? Neutral


Quicker, and easier, to ask google.

https://www.google.co.uk/search?q=complain+about+a+CBT+centre
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Ame
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Joined: 12 Oct 2014
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PostPosted: 17:23 - 19 Jan 2015    Post subject: Reply with quote

[quote="XBIKER"][quote]I have complained about footpegs being bent almost vertical [ V !] [/quote]

Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. Shocked[/quote]

What? I said nearly vertical I mean upwards (V) so that would be impossible woukd of thought?!
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CaNsA
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PostPosted: 17:25 - 19 Jan 2015    Post subject: Reply with quote

Ame wrote:
I have complained about footpegs being bent almost vertical [ V !]


XBIKER wrote:
Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. Shocked


Ame wrote:
What? I said nearly vertical I mean upwards (V) so that would be impossible woukd of thought?!


Bikes lean.


Last edited by CaNsA on 17:34 - 19 Jan 2015; edited 1 time in total
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Ame
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PostPosted: 17:33 - 19 Jan 2015    Post subject: Reply with quote

[quote="CaNsA"][quote="Ame"]I have complained about footpegs being bent almost vertical [ V !] [/quote]

[quote="XBIKER"]Perhaps the previous rider managed to do very tight figure of eights while scraping the pegs. Shocked[/quote]

[quote="Ame"]What? I said nearly vertical I mean upwards (V) so that would be impossible woukd of thought?![/quote]

Biked lean.[/quote]

CaNsA-Yes good point. Thanks for the link Thumbs Up
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CaNsA
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PostPosted: 17:35 - 19 Jan 2015    Post subject: Reply with quote

learn how to quote.
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Ame
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PostPosted: 18:33 - 19 Jan 2015    Post subject: Reply with quote

[quote="CaNsA"]learn how to quote.[/quote]

Well I pressed Q button,no?
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Snop Doog
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Joined: 28 Jul 2014
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PostPosted: 18:38 - 19 Jan 2015    Post subject: Reply with quote

Unhelpful post is unhelpful. I apologise for the virtual kittens that were murdered as a result of my actions.

Last edited by Snop Doog on 18:54 - 19 Jan 2015; edited 1 time in total
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CaNsA
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PostPosted: 18:46 - 19 Jan 2015    Post subject: Reply with quote

Ignore SpartanX.

Make sure that the "BBCode" box is not ticked.

https://i.imgur.com/bZdBiEt.png
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Matt B
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PostPosted: 18:49 - 19 Jan 2015    Post subject: Re: unhappy with my CBT school's bike and training Reply with quote

CaNsA wrote:
https://www.google.co.uk/search?q=complain+about+a+CBT+centre


Do what CaNsA said. Click that to go here https://www.gov.uk/cbt-compulsory-basic-training/complain-about-a-cbt-course

Then email, phone or snail mail your troubles and woes to the man at DVSA. Expect very little in return.
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GSTEEL32
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Joined: 24 Feb 2010
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PostPosted: 19:55 - 19 Jan 2015    Post subject: Reply with quote

Just do as they say, get on a twist and go.

When he mentioned villa, he was probably looking for a bit of banter back, not a heppy about how sh1tty his chinky 125's are.

Cbt's are gay. Just jump on an automatic and concentrate on your road craft, instead of worrying about your clutch control.

Clutches don't save your life, roadcraft does.*



*unless your engine decides to seize for a giggle, obviously....
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Wonko The Sane
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PostPosted: 19:56 - 19 Jan 2015    Post subject: Reply with quote

Are you paying for these re-sits?

if you're not paying then turn up as cheerful as ever, they're the ones loosing money on it.

you could just accept a CBT on a T&GO as it would let you on the road on any 125cc that's learner legal and you're away

go elsewhere and pass with people who give a crap.
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Looking to pass your CBT / Bike tests in Bury Lancashire? try www.focusridertraining.co.uk Would recommend.
They're also on Facebook https://www.facebook.com/pages/Focus-Rider-Training/196832923734251
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Ame
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PostPosted: 19:56 - 19 Jan 2015    Post subject: Reply with quote

[quote="Matty B"Then email, phone or snail mail your troubles and woes to the man at DVSA. Expect very little in return.[/quote]

Thought as much.

PS just found the formatting page so should be posting quotes properly.


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CaNsA
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PostPosted: 20:01 - 19 Jan 2015    Post subject: Reply with quote

There is no hope for you.
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Ame
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PostPosted: 20:53 - 19 Jan 2015    Post subject: Reply with quote

but there again....unticked BBC,but options to the left still say they are on...Permanently?


Wonko TS,now that I didnt know [I payed 'guaranteed pass',so yea,I see your point,I should be lappin it up!)...maybe thats why he mentioned T&GO it and wasnt taking the P?!
Embarassed I'm just far too para to see any good in situations....maybe why I end up with so much pointless aggro all the time! Laughing

Fk!...I thought that meant condemned to T&G use only,didnt realize you can use a geared bike,passing on a T&G....

then at least i can practice somewhere safe (legally) for the full test with my own bike...
But i think I'd rather the 'thumbs up' from them on a 'geared' bike for sure, maybe just knuckle down and accept their opinion of my capabilities however long it takes....Sure,I could do better,just impatience I suppose,but not in a foolish way,I'm not the big 'I-AM' Man,just confident that I'm not gonna do anything daft out there,and I dont really want to cause them any bother with complaints (I'm not really into that kind of biz anyway) but would at least like to think that if I had probs with the bike,at least it would be sorted for next time round, and in fairness,he did suggest that I could use my own bike,but as all my trusted Biker mates are either dead or dying,I cant get it to&from and transporting it is just out the question.Besides,that's not very advisable is it,for obvious reasons.
So there you go,another pointless post from me and answering my own bldy question's again...! Very Happy
It really is good to talk tho at least I've learn something today Thumbs Up
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andym
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PostPosted: 21:00 - 19 Jan 2015    Post subject: Reply with quote

I thought the CBT only lasted for a day.... unless of course you are a danger to yourself and others on the road
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Ame
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PostPosted: 21:28 - 19 Jan 2015    Post subject: Reply with quote

[quote="andym"]I thought the CBT only lasted for a day.... unless of course you are a danger to yourself and others on the road[/quote]

well that must be it then,I hadnt thought of that!Thanks for the input
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 08:05 - 20 Jan 2015    Post subject: Reply with quote

andym wrote:
I thought the CBT only lasted for a day

It lasts until you complete all parts of it to the satisfaction of Mr Shouty.

Your first complaint should be to the training school, then DVSA (who I expect will do nothing beyond ticking a box on a form, then shredding it and recycling the paper because green).

However, if you paid by card, feel free to get your card provider involved under the chargeback scheme on the basis that the bike provided was unsuitable. You took pictures of the bent pegs and you have a written contract, right?
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike


Last edited by Rogerborg on 08:24 - 20 Jan 2015; edited 1 time in total
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Ame
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PostPosted: 08:15 - 20 Jan 2015    Post subject: Reply with quote

Good morning Rogerborg,No,I didnt,was meaning to but damn phone was out of juice!
i didnt sign anything either if i remember rightly, and I had to pay half by card and the rest in cash on the day of the lesson.

Stupid really,ive just found a place just down the road and £30,00 cheaper for so called 'guaranteed' pass!
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 08:27 - 20 Jan 2015    Post subject: Reply with quote

Urgh, I've just realised that this is a continuation of last month's drama.

It does sound as though you'll be as well going elsewhere, but do please consider that biking isn't for everyone.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 08:39 - 20 Jan 2015    Post subject: Reply with quote

You can't fail a CBT... You can only 'not attain the correct standard for the road'. Either the training school in question is completely dire, or you have no aptitude for biking.

Did they charge you for the second day?
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Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.
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Ame
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PostPosted: 08:44 - 20 Jan 2015    Post subject: Reply with quote

Biking isnt for everyone?
I'm not 'everyone' and i intend on getting full access within 2 years of the L plates...
I ve always wanted to do this,but never had a chance to do it all those years ago due to being locked up for most of my 'childhood',so now I am a tad wiser,i'm going for it mate,all out,and needs to be done before i die or before altzeimer shows up! Bad enough with the sciatica and I'll be 45 this year.. Very Happy
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wr6133
World Chat Champion



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PostPosted: 08:53 - 20 Jan 2015    Post subject: Reply with quote

Assuming everything you say is accurate the school sounds a bit shit.

I'd just do it on the twist and go. You can still ride a geared 125 after. It's the quickest easiest, least stress route for you to take.
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pdg
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PostPosted: 08:54 - 20 Jan 2015    Post subject: Reply with quote

You said you'd been back twice after the initial CBT, so you've done THREE days training now?

To be honest, I'm not surprised they are trying to stick you on a T&G, they're trying to get rid of you now. How was the attitude on your first day? Your second? Did it go downhill after you failed to complete the training on the first day?

If it has indeed taken 3 days to not complete a CBT there is something fundamentally wrong - either the 'instruction', the pupil (both of these include personality clashes between the two parties) or - at the outside - the equipment. If the footpegs are indeed bent then yes, that should be repaired. It matters not if the instructor could 'cope with it', it's not him being trained.

This is where you have to look afresh - how many other pupils at this particular school take as long to complete the training? Do they do it on the same bike with the same instructor?

As an 'introduction to the world of biking' this is quite a poor example, but it does seem to be happening more often - there are 3 possible reasons that spring to mind........

Instructors have got shorter tempers these days.

Pupils are much harder to train these days because teenagers want everything done for them.

The internet makes it easier for people to spread their malcontent.



Have a think, assess the situation properly and if it comes to it take the hit and go with a different instructor/school - complain if it makes you feel better but don't expect a gold plated refund with written apology.
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