Bikers Legal Defence

[mmalik]

Hi All,

Hoping to get some advise. Had a bike collision in July, bike was written off with a Cat C or D, can't remember exactly which.

Just got an email from BLD to advise that they now cannot get my bike salvaged as they are in receivership, they have asked the fault Insurer's if they would do this. The alternative is that I appoint a Salvage agent on my behalf or even collect the bike myself.

I have no way of collecting bike, don't know who or how to appoint a salvage agent. The bike according to both insurance companies has a salvage value of £1000.

What I am asking really is...What should I do? Have not been in this situation before and have no idea about what to do.

Can anyone recommend a cheap reliable collection and delivery service?

[Ste]

[Rogerborg]

[mmalik]

[MCN]

First thing I would do is phaf about on t' Interwebs for an answer rather than speak to a lawyer.
Your first consultation is normally free.

https://www.whitedalton.co.uk/

Not sure how they would deal with your case but they have a free phone number.
Your starter for Ten Points.
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Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN.

[Tristan.]

[mmalik]

[weasley]

I would be looking to get the bike back pronto, if at all possible. In fact it may already be too late; your bike will be part of the assets and you will be near the bottom of a list of creditors, all looking for their money. If you can get it back without having to go through all that, then do so.
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Yamaha XJ600 | Yamaha YZF600R Thundercat | KTM 990 SMT | BMW F900XR TE

[mgh0]

I just popped over as I live 5 mins from there, all locked up, empty car park.

I'd be chasing them up on the telephone regularly.
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"Courage is not defined by those who fought and did not fall, it is defined by those who fell and rose to fight again." Adrienne Rich.

[mmalik]

[Rogerborg]

[mmalik]

[mmalik]

Have spoken to insurance company again after getting advice and they are now looking into seeing what they can do for me. Solicitor agreed that insurance company should be handling this for me since they passed me onto BLD and it was not fault that BLD has gone into Administration.

[MCN]

[mmalik]

Yes it is. Spent the best part of 6 hours on the phone and computer trying to sort this mess out. What a huge sigh of relief I had, felt like a massive weight has lifted of my shoulders.

Got a call yesterday around 17:20 from insurers they will have bike collected asap and a salvage agent appointed as soon as.

Am well relieved now.

thanks all for your help and advice.

[Rogerborg]

And exhale. Phew, good to hear that it's working out for you. Not the sort of news that you want to hear.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[mmalik]

[mmalik]

Hi all,

Need more advice regarding this. The Saga continues unfortunately.

6 months or so on and still having problems.

After the Call from Ins Company in September, All Companies involved lost track of my bike. Spent many an hour calling BLD, Swinon, Quindell (Solicitors on behalf of Swinton), no one could tell me where the bike was. Finally approx. 3 weeks ago I call Quindell again only to be told that they have been incorporated with Slater Gordon.

Was transferred to another dept and after taking all my details and advising they would call back, lo and behold, someone did actually call back and inform me that they had found my bike, after picking myself up off the floor where I had fainted from the "call back and news" I asked what had happened, where is it and what now.

Slater Gordon had located bike at a salvage Company called Co parts, they have been sitting on the bike all this time as they dod not have the instruction from anybody to salvage the bike. was advised by Slater Gordon that if they gave that instrution, then Co parts would salvage but I would not get what was orginally agreed, which was £940 but slater Gordon would endeavour to get the complete salvage costs for me.

Last week, I received a cheque for approx. £400, so £540 less. I email (so I have record) that I have received but also advise that if I accept, that this is not my admission of having the matter closed and that I still expect the remaining £540. I have not banked the cheque as yet anyway.

I got an email response from Slater Gordon advising that they need engineers report on why my bike was given such an inflated salvage cost and that they would like a copy of the breakdown details that I received with the present cheque. I scan and send by email and in response to that was told that the Company has a 72 hour service level agreement and that I should hear something by middle of last week, needless to say, I have not. I have emailed and left a voicemail for a callback and an update, but nothing as yet.


Where and who do I go to from here, any help/advice would be gratefully received.

Thank you

[Rogerborg]

Sounds like you're doing the right thing, just keep plugging away.
However, it's all very convoluted and not clear whose deep pockets you need to rifle through to get your money back.

Are you clearly heading everything as a complaint? I'd always advise that if there's any grounds for it. Delay, miscommunication, getting any details wrong, asking for the same information twice.

On the original salvage value, that sounds like an issue for the at-fault insurer. Wasn't it their assessor that valued it so highly, in order to reduce the payout that they made to you?

However, it sounds like it was your agents that nobbed up and the bike value dropped due to it sitting around rusting for months, which isn't really the at-fault insurer's fault.

Unless there's been a direct transfer of undertakings, including liability, from your old agent to the new one, it might be tricky to recover the loss. Obviously someone ballsed up, but that someone might have slipped away like a weasel.

Sorry, hopefully someone will have some more helpful insights. I'm just here to hug dem feels away.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[mmalik]

Someone has cocked up somewhere but they are all keeping things close to their respective chests.

I have complained officially to the Financial Ombudsman regarding Swinton who are denying that I actually called them but luckily I used a work colleagues phone who arrived to help me as my phone was damaged in the accident, he is trying to get the phone record to prove I did call.

I have emailed Slater Gordon again this morning, if I get no reponse within 48 hours, I shall then open a complaint with the Legal Ombudsman. I think that is as much as I can do really.

[Rogerborg]

You're meant to complain directly to the respective idiots concerned, then wait up to 8 weeks for them to ignore you before punting it to the respective toothless watchdog to get slobbered on.

If you bypass Swinton and Slater Gordon's complaints procedures, your complaints should just get knocked back. Best of luck.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike