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Display crashing but card temps ok

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Pete.
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PostPosted: 09:01 - 07 Jun 2016    Post subject: Display crashing but card temps ok Reply with quote

My pc has an annoying habit of crashing the display driver when the room temperature gets moderately warm and the machine has been on some time. It's a modest system (Dell optiplex 755) that is rock stable except for this one issue. The machine runs 24/7 but on warmer days it will sometimes suddenly give a fault where the display corrupts. The control panel reports that the driver has recovered from a fault, but it will keep doing it over and again. Most times I can see enough to use the start button to shut the PC down otherwise I have the power button set to shut down properly. The only thing to do then is leave it off for at least 30mins to let it all cool down thoroughly, then it will be ok. On cooler days there's no problem at all.

Hardware monitor reports reasonable temps. The GPU is passively cooled with heat-pipes and a large sink. The highest temperature I've seen the GPU reported is 54 degrees but it's generally around 51-52. Searches suggest that they are good up into the high 60's low 70's at least.

I'd really like it if I didn't have to rip out this card. I use it with dual DVI monitors and the system is very quiet with the large passive cooler. I suspect I might have an overheating memory module or something. Is there something I can do to turn down the card performance, perhaps by reducing the memory clock speed etc, to reduce internal temps?

Some relevant info:


Code:
[Display]
Operating System:   Windows Vista (TM) Business, 32-bit (Service Pack 2)
DirectX version:   11.0
GPU processor:      GeForce 8600 GT
Driver version:      340.52
Direct3D API version:   10
CUDA Cores:      32
Core clock:      620 MHz
Shader clock:      1355 MHz
Memory data rate:   1700 MHz
Memory interface:   128-bit
Total available graphics memory:   1661 MB
Dedicated video memory:   256 MB GDDR3
System video memory:   0 MB
Shared system memory:   1405 MB
Video BIOS version:   60.84.35.00.10
IRQ:         16
Bus:         PCI Express x16
Device ID:      10DE 0402 22831682

[Components]

nvui.dll      8.17.13.4052      NVIDIA User Experience Driver Component
nvxdsync.exe      8.17.13.4052      NVIDIA User Experience Driver Component
nvxdplcy.dll      8.17.13.4052      NVIDIA User Experience Driver Component
nvxdbat.dll      8.17.13.4052      NVIDIA User Experience Driver Component
nvxdapix.dll      8.17.13.4052      NVIDIA User Experience Driver Component
NVCPL.DLL      8.17.13.4052      NVIDIA User Experience Driver Component
nvCplUIR.dll      7.8.760.0      NVIDIA Control Panel
nvCplUI.exe      7.8.760.0      NVIDIA Control Panel
nvWSSR.dll      6.14.13.4052      NVIDIA Workstation Server
nvWSS.dll      6.14.13.4052      NVIDIA Workstation Server
nvViTvSR.dll      6.14.13.4052      NVIDIA Video Server
nvViTvS.dll      6.14.13.4052      NVIDIA Video Server
nvDispSR.dll      6.14.13.4052      NVIDIA Display Server
NVMCTRAY.DLL      8.17.13.4052      NVIDIA Media Center Library
nvDispS.dll      6.14.13.4052      NVIDIA Display Server
PhysX      09.13.1220      NVIDIA PhysX
NVCUDA.DLL      8.17.13.4052      NVIDIA CUDA 6.5.12 driver
nvGameSR.dll      6.14.13.4052      NVIDIA 3D Settings Server
nvGameS.dll      6.14.13.4052      NVIDIA 3D Settings Server

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RhynoCZ
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PostPosted: 10:44 - 07 Jun 2016    Post subject: Reply with quote

Does it have any auxiliary power connectors? Are they securely plugged in? Is the PSU giving you enough power to the graphics card? Damaged PCI-E slot? Dust in the PCI-E slot? Drop in power would also cause the GPU to report fail. Also, do you have an other GPU to test on that MB? The GPU in question could be faulty.
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CaNsA
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PostPosted: 10:51 - 07 Jun 2016    Post subject: Reply with quote

Quote:
Driver version: 340.52


Upgrade
https://www.nvidia.co.uk/content/DriverDownload-March2009/confirmation.php?url=/Windows/341.95/341.95-desktop-win8-win7-winvista-32bit-international.exe&lang=uk&type=GeForce
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Loui5D
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PostPosted: 11:15 - 07 Jun 2016    Post subject: Reply with quote

What PSU are you using?
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Pete.
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PostPosted: 11:37 - 07 Jun 2016    Post subject: Reply with quote

Loui5D wrote:
What PSU are you using?


The standard Dell unit. The graphics card is the only non-stock item in the machine.


CaNsA wrote:
Upgrade


Done that, thanks. I don't think it's a driver issue though but here's hoping.
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RhynoCZ
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PostPosted: 12:22 - 07 Jun 2016    Post subject: Reply with quote

Did it work alright before? I guess the PSU or even the MB (It could have some custom MB) is not giving the GPU enough power to work.
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Pete.
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PostPosted: 12:31 - 07 Jun 2016    Post subject: Reply with quote

RhynoCZ wrote:
Did it work alright before? I guess the PSU or even the MB (It could have some custom MB) is not giving the GPU enough power to work.


It's only a 47watt card, I don't think it's that. I've found a Nvidia utility to adjust the clock speed, and I've turned the speeds down to the vanilla card settings found here. Let's see how that goes.
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chris-red
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PostPosted: 13:01 - 07 Jun 2016    Post subject: Reply with quote

It's been known for the solder to crack and when the card heats up it can open up and cause issues. It's what caused the xBox 360 RROD.

One fix is to bake the card in the oven, the idea being it melts the solder enough to fill the cracks.

Obviously it is a last resort.

You can likely replace it with something better and just as quiet for ~£30.
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orac
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PostPosted: 16:15 - 07 Jun 2016    Post subject: Reply with quote

unless dell have improved they are generally a bit crap on the hardware side of things.

PSU is a prime suspect, they are generally speced really close to whaat the machine needs, any changed and the thing craps out. The motherboard is most likely cheap so the regulators that supply the PCIe maybe over heating and browning out - hence the 30 mins to cool off.

What happens if you run it with the side off? can you actively cool the voltage regulators.

I don't think the card needs a reflow, there would normally be some other sign of issues. tearing and the likes are prime examples of such things.

Honestly, if someone comes to me asking to fix a dell, I tell them to go somewhere else as I wont touch the sub standard cheap as cheap can be hardware.
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Pete.
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PostPosted: 11:51 - 10 Jun 2016    Post subject: Reply with quote

Follow-up:
Everything's been rock steady now for three days, running at the reduced frequencies (which are the standard frequencies for that class GPU). Core temperature is 2 degrees lower than before, though I think that it was more likely the RAM that was getting over-worked.

I used nvidia system tools to adjust the card frequencies.
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