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hmmmnz
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PostPosted: 23:22 - 15 Sep 2016    Post subject: stand alone insurance company Reply with quote

what im after is an insurance company who deals directly with you, not with some 3rd party under writers,
if there is a claim they deal with it, not send it off to another company,

i had a bike stolen, and had to deal with 3 fucken companies to get it sorted, which took 3 months!!

compared to when i got my van stolen in nz,
ami who i was insured with dealt with it directly and had me paid out in 5 days!

does such a company exist in the uk??

id consider insuring 4 bikes, house, car, camper, and contents with them, just to save on hassle
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Kai.Wilson
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PostPosted: 19:41 - 16 Sep 2016    Post subject: Reply with quote

Admiral insurance underwrite themselves
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drzsta
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PostPosted: 19:55 - 16 Sep 2016    Post subject: Reply with quote

Aviva (Norwich Union)
AXA
UK Insurance Ltd (Churchill, Directline)

Etc..
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Ste
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PostPosted: 20:55 - 16 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

hmmmnz wrote:
i had a bike stolen, and had to deal with 3 fucken companies to get it sorted, which took 3 months!!

Could you elaborate on that?
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Alpineandy
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PostPosted: 13:20 - 17 Sep 2016    Post subject: Reply with quote

Some of the bigger companies that we think 'write' for themselves, don't but have paperwork that makes it look like they do.
Similarly some of the big ones that do, then outsource the claims unit etc.
It's rather 'hit and miss' and you can find yourself talking to an arse that thinks their job is to make life difficult for you, irrelevant of who they actually work for.
The chances of talking to someone that's directly employed by the underwriting company is probably more likely with the bigger companies like NU, AXA/Zurich, LV, Churchill, Directline or if you go directly to the big Lloyds Syndicates like Hiscox or Amlin or BRIT via their web-sites. But they're also usually the ones that seem more expensive as they have to employ people to do the jobs (with the associated employee benefits etc) rather than out-source.

I've no idea which of these does bike insurance though...
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spikenipple
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PostPosted: 19:39 - 17 Sep 2016    Post subject: Reply with quote

I'm pretty sure Tesco deal with all of their stuff themselves.
A girl crashed into the back of me in the cage a few weeks ago. I rang my insurance company and they referred it to some random-ass claims company, who refused to let me take my car to a decent garage that I know.

She admitted fault to her insurance company (Tesco), they called me the first working day after the accident and have been extremely helpful throughout. Car is going in for repair next Tuesday, just over 2 weeks after the accident.
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Kai.Wilson
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PostPosted: 20:16 - 17 Sep 2016    Post subject: Reply with quote

They don't underwrite themselves ( place where money comes from) just some companies have funds to pay out then wait on funds from underwriter
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Ste
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PostPosted: 20:25 - 17 Sep 2016    Post subject: Reply with quote

Spikenipple wrote:
I'm pretty sure Tesco deal with all of their stuff themselves.

Tesco don't do motorbike insurance. Wink

Some of their policies are underwritten by Tesco Underwriting, amongst many others.

Spikenipple wrote:
A girl crashed into the back of me in the cage a few weeks ago. I rang my insurance company and they referred it to some random-ass claims company, who refused to let me take my car to a decent garage that I know.

She admitted fault to her insurance company (Tesco), they called me the first working day after the accident and have been extremely helpful throughout. Car is going in for repair next Tuesday, just over 2 weeks after the accident.

You claiming from someones else's insurance is nothing to do with your insurance company so they try to pass you to some useless claims management company. Wink
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hmmmnz
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PostPosted: 06:49 - 18 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

Ste wrote:
hmmmnz wrote:
i had a bike stolen, and had to deal with 3 fucken companies to get it sorted, which took 3 months!!

Could you elaborate on that?


it was insured with rac,
bike stolen, they passed me over to the underwriters who were aviva, they then passed me over to 3rd dimension, who are some sort of assessors,

i regularly had to talk to all 3 to try and get the claim paid, it seemed they didnt talk to each other,

luckily i had enough money to buy another bike,
i'd have hated to be in a position where i needed the bike for work (which i do) but didnt have enough to buy another in the stop gap while i waited for insurance to sort their shit out,

its fucken ridiculous and hugely in-effecient
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Alpineandy
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PostPosted: 12:12 - 18 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

hmmmnz wrote:
its fucken ridiculous and hugely in-effecient

Yes it's ridiculous and it's inefficient for you, but it saves them money.
If it didn't then your policy would have been more expensive.
That doesn't help in the event of a claim but it is the main reason people choose their insurance.
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arry
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PostPosted: 15:21 - 18 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

Alpineandy wrote:
hmmmnz wrote:
its fucken ridiculous and hugely in-effecient

Yes it's ridiculous and it's inefficient for you, but it saves them money.
If it didn't then your policy would have been more expensive.
That doesn't help in the event of a claim but it is the main reason people choose their insurance.


This isn't correct. If RAC were not involved, the policy would have been cheaper - considerably so.

The engineers / assessors - even direct underwriters will sub that function out, there's very few that retain in house assessors and those that are left invariably have contractors for overflow.
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Alpineandy
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PostPosted: 17:31 - 18 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

arry wrote:
This isn't correct. If RAC were not involved, the policy would have been cheaper - considerably so.

The engineers / assessors - even direct underwriters will sub that function out, there's very few that retain in house assessors and those that are left invariably have contractors for overflow.


My knowledge of personal lines business is around 20 year out of date, but then although the assessors were contracted, the claims handling teams were usually 'in house', certainly for the big companies. Are you saying that's changed now with all of them?
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Fin
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PostPosted: 22:19 - 18 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

hmmmnz wrote:

its fucken ridiculous and hugely in-effecient


Don't crash or get your shit stolen, simple Cool
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Kai.Wilson
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PostPosted: 05:30 - 19 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

arry wrote:
[
This isn't correct. If RAC were not involved, the policy would have been cheaper - considerably so.

The engineers / assessors - even direct underwriters will sub that function out, there's very few that retain in house assessors and those that are left invariably have contractors for overflow.


Not completely correct

RAC are able to go to an underwriter and get a deal on x amount of policies where as you won't. It's why quite often a broker is cheaper because of the deal that's been made
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arry
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PostPosted: 06:14 - 19 Sep 2016    Post subject: Re: stand alone insurance company Reply with quote

Kai.Wilson wrote:


Not completely correct

RAC are able to go to an underwriter and get a deal on x amount of policies where as you won't. It's why quite often a broker is cheaper because of the deal that's been made


To an extent you have a valid point. But RAC earn commission and charge a policy fee.
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