Is plusnet any good?

[ajag]

Hello,

I am currently with BT on the Unlimited Infinity 2 package paying around £55.00 a month. I can get the same thing from Plusnet for around £36 so thinking about switching.

I really do not care much about technical support since I never had to call BT other than for them to fix my home move which they messed up. I do care about up-time though. Broadband is more important in my house than running water

Thanks!
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Street Triple

[CaNsA]

[bugeye_bob]

in a word "No",
Had loads of issues that they cant sort, all they ever suggest is turn off and re-sync, they made an appointment to send an engineer, he did turn up, on the 3rd attempt, 2 visits never happened and no call to say don`t stay in,
Can`t wait for my contract to finish so I can move,
Others may have better experience but I would NEVER recommend them.

[ajag]

Thank you both for the replies, will give it a miss then. Will call BT to see if they can reduce the price.

Cansa, I had looked at reviews on google but a lot are basic users than can't figure out stuff and/or about the equipment they provide which I would not use. Do appreciate the links though.
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Street Triple

[J4mes]

I am with them because they were cheap at the time(line rental and package for £30) and I got £100 back through quidco or something.

Range on the router is absolutely dogshit. I pick up my neighbours talk talk and BT routers better when I'm in the garden or laid in bed than I do my own, even though it's only 20ft away.

Speed is OK-ish. Was advertised as 30-33 and normally get 28 but as low as 20 at peak periods. But realistically all I do is download a few boxsets and post absolute horse-shit on here and facebook so it's no total issue.

Would use again if financial incentives were good enough.

But if you need serious internet use for gaming or work or whatever then probably not, no.

[M.C]

They were also passing the details of illegal downloaders onto a law firm, who were 'asking' for money to make the case go away. Sky were doing it as well.

[bamt]

I'm with them on the infinity 2 equivalent, chosen for being unlimited and with a static IP at a reasonable price (I had been on BT Business previously). It's been pretty much trouble free (other than when the house next door but one got struck by lightning, which stopped the router working properly - but also took out a network switch, and next door's router, together with loads of stuff in the house that got hit).

The only annoying thing I've had is their billing system. It works pretty much as you'd expect - they send a notification that your bill is available, and some days later take the money.

When youview came out on PlusNet, I added that onto my account. They did a deal for me with free recording box, and reduced fees for broadband and tv. The problem was that the bloke entering the order messed up, and I ended up getting billed for a full price box with postage, plus just the postage on the free one (which I expected). I called and complained immediately, they posted a credit to my account, but despite calling them within an hour or so of the bill being available, they couldn't/wouldn't correct the direct debit payment for that month, claiming that as soon as the bill is generated the payment is queued up and cannot be recalled.

Either they lied, or their billing system is stupid. Either way, it was annoying but not catastrophic (I was out fifty quid for a month, no big deal). If it was someone on a tight budget, that could have been the difference between eating or not. PlusNet didn't see this as a problem.

[Ed Case]

I wouldn't have Plus Net because I can't stand that irritating twat in the 'cowboy shirt' that advertises it on the telly, I could throw the zapper at the screen !.

[bugeye_bob]

[owl]

Been with them for 2+ years haven't had a single drop in connection (that we've noticed from their end)

Get about 70 down and 30 up average and torrent and stream everything. Never had any issue or a warnings, only use vpn's ocassionally for other things.

The router they sent was a piece of shite but they have no problem with you using your own unlike some other providers, which I normally do anyway.

Been through bethere (original and probably favourite), sky, bt, back to sky, then back to bt and now plusnet which has been the least hassle of any.

Can't get virgin cable where I am or would've tried that, but a friend just got hyper optic, 1gb up and down, incredible

www.hyperoptic.com
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Observation is the greatest source of wisdom.

[ScaredyCat]

PlusNet is BT ... it didn't take long, after they bought it, for PlusNet to go down hill.
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Honda CBF125 ➝ NC700X
Honda CBF125 ↳ Speed Triple

[doggone]

[owl]

[ScaredyCat]

[stinkwheel]

Biggest advantage is that they're not talk-talk...

I've been with them for over 6 years. The only very minor problem I had was they sent me an email telling me I was going onto high speed broadband on the wrong date. I've always been able to get someone on the phone for support and they clarified the correct date (had to swap out the router on changeover day).

I would never use a router supplied by an ISP anyway because I feel that's inherantly unsecure. It's all my own hardware from the master socket on.
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[Shinigami]

no, they're not 'good'

however they are better than talk talk, anyone is better than talk talk (or any provider who uses talk talk under the surface (eg fuel broadband)

we're with BT infinity at present and it's been spot on so far, consistently getting the quoted speeds
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Current: Honda City Fly CLR125 2003 Honda CB600F Hornet 2008 Yamaha FZ6 S2 + 1991 Kawasaki GPZ500
"Once you realize what a joke everything is, being the Comedian is the only thing that makes sense.

[ajag]

That is what I meant that I was looking for first hand experiences because reviews online focus on the hardware supplied or the billing website.

I am not using BT's hardware and I would not use PlusNet's either. I only log into BT's billing site once a year at most. I just care that the broadband is reliable and they don't throttle.

Thank you all for your comments, I appreciate them.
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Street Triple

[CBFcarl]

[Baffler186]

[M.C]

[andys675]

[Ste]

Just finished ordering myself some internets from Plusnet, £27.50 for unlimited fibre including line rental for an 18 month contract with £42 cashback.

Fuck BT, I'm currently paying them a fiver line rental each month but this still works out cheaper. CBA with hassling them to price match, blah blah blah, job done.

[CaNsA]

[Ste]

Because they charge a "£49 one-off fibre connection fee" and there's no cashback available.

[CaNsA]