Disgraceful

[Biker74]

Hi,
just now I received phone call from Copart with information, they will deliver my bike at Wednesday. (?)
I repeated I will come in tomorrow by myself, how I requested this morning.
Unbelievable...
I hope, they will not tell me when I`m there tomorrow, I have to give them another 24 hours to prepare.

[Biker74]

Hi co-riders,
I promised to let you know, what happens to the complaint with MCE.
So we contacted them today, and the results: the complaint is moving from manager to the reconciliation department.
What have they done for the last week?
Again arrogant on the phone.

[Rogerborg]

I'd suggest not contacting them at all - you want them to run out of time, so that you can escalate it to the FOS.
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Biker74]

Hi co-riders,
I already have my bike back

[Biker74]

[Rogerborg]

[Biker74]

[Biker74]

Hi co-riders,
I am riding again and that is important for me.
It was hard to start after 7 weeks from accident.Thanks for support of all my family and friends.
Take care all of you.

Just little update:
This is what they wrote to me yesterday:

We have received correspondence from our Claims team who advise you have contacted them.

At MCE we strive to deliver the very best customer experience at every opportunity. We are sorry to learn that you have been dissatisfied with the service we have provided and confirm we will be conducting a thorough investigation into your concerns.

We aim to complete our investigation and agree a resolution with you within four weeks; if we are unable to achieve a resolution within four weeks we will contact you and aim to achieve a resolution with you within a further four weeks. In the unlikely event that we are still unable to agree a resolution within this time we will contact you and agree a relevant additional timescale to achieve a resolution.

Once we have completed this, we will contact you again and also write to you confirming the outcome of our investigation advising our Final Response.

Following issue of our Final Response if you remain dissatisfied you may refer your concern to the Financial Ombudsman Service, you may access their leaflet “your complaint and the ombudsman” using the following link.
https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

In the meantime, if you have any queries, please do not hesitate to contact us.

[Biker74]

Hi co-riders,
just quick sad upgrade: my bike was stolen Yesterday.
Secure your bikes.

[Rogerborg]

Your damaged scooter? Wow, you're not having the best month.

Are you even going to bother making a theft claim?
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Biker74]

[M.C]

How much

[grr666]

[-]

[andyscooter]

[grr666]

Bargain....

I gave 760 quid for my Xenter 125 on a 13 plate.
____________________
Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off.

[Rogerborg]

[Biker74]

Hi,
just little upgrade: after accident and stolen bike cost me new insurance for new scooter £689.09 (Voluntary Excess NIL and Compulsory £250)
Ps: In 2014, my first insurance cost me £286
[/b]

[Biker74]

[grr666]

Bloody hell! You keep finding those bargains.
____________________
Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off.

[ScaredyCat]

[Biker74]

[M.C]

[Biker74]