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DottyDuck |
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DottyDuck Nearly there...
Joined: 12 Nov 2012 Karma :
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Posted: 20:00 - 27 Apr 2017 Post subject: KTM Duke 390 - 950 miles usage how much? Quite a bit to this |
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Bonjour BCF humans!! I am hoping you can assist me in what has been a horrendous experience. In brief: I have had issues with my KTM Duke 390 ever since buying it. The dealership has had 2 opportunities to fix it and have failed on both occasions they also were meant to make repairs to the frame and engine guards which they scratched and to put it bluntly they may as well not have bothered.
With all of that I spoke to the finance, and they were not helpful and basically fobbed me off. Thankfully the financial ombudsman have been great and the finance company have agreed to the proposal presented. Within this proposal it states that I will get money back for the motorbike minus the mileage which is 950 miles.
So basically I paid 3.5k for the bike and it has 950 miles. At the time the bike was brand new and the dealer knocked 1k of the RRP. I have seen a couple of Duke 390s that are older than my bike with less milage which are selling for totals which is less than £100 which i paid. I have also seen bikes of the same age which are selling for 3.5K with less mileage. There is a couple, although they are rare but they are out there, which are selling for more than £3500 and have less milage. I have said this to the investigator and she says that I still used the motorbike to get 950 miles and therefore some money will be taken off.
So, how much do you think is fair?
____________________ CBT- 2012 Theory- 18/12/13 Mod 1- 07/01/14 Mod 2- 15/01/14
Old Bike: Zontes Panther 125cc - wrote off Current Bike: Kawasaki ZR7 |
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Val |
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Val World Chat Champion
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stevo as b4 |
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stevo as b4 World Chat Champion
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DottyDuck |
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DottyDuck Nearly there...
Joined: 12 Nov 2012 Karma :
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Posted: 22:38 - 27 Apr 2017 Post subject: Re: KTM Duke 390 - 950 miles usage how much? Quite a bit to |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 22:53 - 27 Apr 2017 Post subject: Re: KTM Duke 390 - 950 miles usage how much? Quite a bit to |
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DottyDuck wrote: | I have also seen bikes of the same age which are selling for 3.5K with less mileage. |
Asking.
Selling (well, bidding) prices are £3350 for a 315 miler, and downwards from there. Have a look on eBay, advanced search -> sold listings.
Sorry to hear that you've got (yet another) lemon example. Some of those stalls could have ended unpleasantly. I'd have lost all confidence in that bike as well, I completely agree with getting rid of it before it gets rid of you. I reckon I'd by happy taking a £250 loss to be shot of it, unhappy at £500, but I'd chalk it up to expensive experience.
It's a damn shame that the quality is all over the place. If it were reliable, I'd definitely be in the market for a 390.
... not yours though. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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ScaredyCat |
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ScaredyCat World Chat Champion
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SophR so good |
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SophR so good Trackday Trickster
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M.C |
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M.C Super Spammer
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 08:14 - 28 Apr 2017 Post subject: Re: KTM Duke 390 - 950 miles usage how much? Quite a bit to |
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M.C wrote: | yet the 390's somehow better? |
Perhaps just that there are more 125s around therefore more sad owners.
https://www.howmanyleft.co.uk/?utf8=%E2%9C%93&q=duke+125&commit=Search
https://www.howmanyleft.co.uk/?utf8=%E2%9C%93&q=duke+390&commit=Search
The (non) longevity of the 125 may be informative. In Q2 2012 the original model peaked at 461 taxed + 4 SORNed. In Q4 2016, it was down to 250 taxed, 101 SORNed (i.e. fvcked), and 114 vanished.
All bikes show the same pattern eventually, but the rate of abandonment among what's sold as a premium 125 is disappointing. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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B5234FT |
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B5234FT Brolly Dolly
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Rogerborg |
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Rogerborg nimbA
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M.C |
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M.C Super Spammer
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B5234FT |
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B5234FT Brolly Dolly
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Copycat73 |
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Copycat73 World Chat Champion
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DottyDuck |
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DottyDuck Nearly there...
Joined: 12 Nov 2012 Karma :
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Posted: 00:15 - 29 Apr 2017 Post subject: Re: KTM Duke 390 - 950 miles usage how much? Quite a bit to |
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stevo as b4 |
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stevo as b4 World Chat Champion
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Posted: 11:00 - 29 Apr 2017 Post subject: |
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Tell them you want a proper KTM in exchange, one that's built in the real factory and has had all the £ spent on development. The new fuel injected range of 2stroke 250/300's would be where I'd be pointing as I throw them the keys. |
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DJP |
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DJP Crazy Courier
Joined: 11 Dec 2011 Karma :
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Posted: 11:25 - 29 Apr 2017 Post subject: |
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Can't you simply reject the bike as "Unfit for purpose"?
Really, why should you be out of pocket at all?
(Saying that, I'd probably take a £500 hit just to be rid of the fecker...) ____________________ Suzuki Bandit 1250
https://deejayp999.atwebpages.com/index.html
That's http not https |
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Hahadumball |
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Hahadumball World Chat Champion
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DottyDuck |
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DottyDuck Nearly there...
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Posted: 20:24 - 30 Apr 2017 Post subject: |
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mpd72 wrote: |
I presume this bike was new? It will have lost a damn sight more than £228 as soon as it was ridden out of the showroom.
Residual values are based on far more than mileage. If the finance is already down to the last third, how many years have you had it? |
I totally understand your point but I have had nothing but issues ever since buying it . If I didn't have these issues and I wasn't treated like an idiot then I would keep the bike .
Here is what happened: (Teffers eat your heart out...)
So, it all started in a land far, far away..... Ok, I will be serious now. I wanted to upgrade my Kawasaki zr7 as I wanted something younger and lighter. I saw a ktm duke 390 online and noticed it ticked all the boxes: IMO it looks awesome, decent mpg, cheap insurance and you can get quite a few customisable parts to make it your own.
I phoned the dealer saying I was interested in purchasing a new Duke 390 and wanted a test ride. He was completely fine with this so we arranged a date and I took my sister with me for company on the 60- 70 minute trip there.
When we got there the people that worked there were nice and friendly and the owner checked my driving licence and asked me a few questions. I got the impression he was trying to catch me out but I understood why he did that. I went out on the test ride and left my car keys. I really liked the bike and enjoyed the test ride so when I got back I decided there and then that I wanted to put a deposit down.
I wanted the Duke 390 in white and the dealer had some black 390s in stock as well but the white one which had a Scorpion exhaust fitted. He showed me the bike and it looked good- he started the bike to let it idle and it sounded sweeeet! Definitely better than the akra... (cannot spell it). So I said I will go for this one. He wanted money for the exhaust, although I imagine he got it for free, and he asked for £200 which I thought was reasonable as they RRP at over £400 so we were both happy by this.
I was needing to sell my motorbike at the time and also was going on holiday so I told the owner about this and he was accomodating and said he would keep the bike until I got back, aslong as I kept making payments- which I was happy about. Although the way it worked, it would have been delayed as the lowering kit took a while before being dispatched.
I went back through to the dealership a few times as I wanted some extras and wanted to check I was elligble for the finance. I spent a fair chunk on extras and the finance came back fine so all was good. One of these accessories was a lowering kit but these were not going to be back in stock at Austria until a month later so the way it worked, even if I wasn't on holiday I would have still had to wait.
Fast forward to after the holiday and the month period had passed and the lowering kit was going to take another month before it was back in stock. The dealership owner said he is willing to be the bits seperately but the shorter side stand isn't in stock so he said he is going to take mine to a local engineer to get it shortened and then put back on the bike. I said I have no issue with this as long as the paint won't be affected, the owner reassured me it would be fine and that was that.
When my motorbike finally arrived, I literally felt as if I had waited for years as I was so excited to finally get my hands on it. It came out the van and the owner wheeled it up the drive for me and he came in the house to sort the paper work out. All was fine, we looked over the bike and I noticed that there were a few accessories that weren't fitted- the crash bungs on the front forks and also the KTM grips I bought. He also forgot to add in the box of standard parts such as the exhaust- this was a bit frustrating as he said he would bring these as well but these things happen.
(EDIT: I did pay for the parts to be fitted)
Here is a pic which show some accessories missing-
https://scontent.xx.fbcdn.net/v/t1.0-9/14322357_10154569122074264_4127333807252942069_n.jpg?oh=e405e01f223396b084f2085cd6e2ba6e&oe=597A4230
The owner said he would fit the other accessories at the first service. Within the first few weeks I noticed an issue with the bike as it would stall for no reason. I had looked online and seen other people had this issue but it generally improved with putting miles on so I phoned the dealer and made him aware of the issue and discussed my findings. We agreed that I would persevere and wait until the 600 mile service.
However, the stalling got much worse and as you can see in one of my previous comments there is a link to a video, which I put together, to demonstrate how bad this issue was. The motorbike was also stalling when idling, which was frustrating too. Anyways, I got to the 540 mile mark and by this point it totally annoyed me. My car broke down and I used the Duke to go to uni- I was late which is never a good thing but it was made worse because I was being assessed that day.
(Link here: https://www.youtube.com/watch?v=SQ1IQ_BNuOs&t=5s )
With it putting my safety at risk and also being completely unreliable I phoned the dealer and said I was getting it recovered. I asked them to fix the issue and to do the service as well as fit the parts. They were fine with this and did all of that. They also delivered the bike back for free. I was pleased with this and thought they were decent for gesture and charged me just under £80 which i thought was decent. Although the oil they used was different to the one stated in the manual which I found surprising given the fact it's a 'proper' KTM dealer but I understand they want to keep costs down.
When the bike arrived back home I hoped it would be fixed but this was not the case. I phoned the dealer again to say that the issues were still there and we agreed I would try to put miles on to help the issue.
By this time, about 4 months had passed and while washing the bike I noticed there were a few scratches to the inside of the frame, when I was washing it. I was also gutted to notice that the engine bar had been scratched and touched up, with what seemed to be a marker pen. As well as this, the side stand was chipped and looked rather generally terrible. I got the impression the scratches were caused by someone re installing the spring for the side stand.
https://i1341.photobucket.com/albums/o743/DottyDuck/side%20stand%20its%20in%20the%20same%20condition_zpsyotfurgv.jpg
Right side of frame
https://i1341.photobucket.com/albums/o743/DottyDuck/damage%20to%20frame%20right%20side%20before_zps6iadxt5x.jpg
Left side of frame
https://i1341.photobucket.com/albums/o743/DottyDuck/left%20side%20of%20frame%20touch%20up_zpsdurqpw47.jpg
Engine bar damage
https://i1341.photobucket.com/albums/o743/DottyDuck/engine%20bar%20before%20touch%20up_zpssvshel5r.jpg
Shock
https://i1341.photobucket.com/albums/o743/DottyDuck/shock%203_zpsiz5b0joj.jpg
https://i1341.photobucket.com/albums/o743/DottyDuck/shock%202_zpsvsnarsfh.jpg
There was also a few bits of surface rust on the chain and on one of the nuts. By this point I had had enough and after noticing the shoddy botches that they had attempted on the paint work, as well as the problems mechanically, I thought I better complain in writing so atleast I had proof of this incident happening.
The dealership responded and were happy to have the bike brought in for them to fix all issues including the paint. I organised the recovery and it was taken away. This happened over the Xmas period and I wanted my bike delivered as this was more cost effective than travelling through to collect. With this, they needed a space when they were free to do this so I didn't get the bike back until after New year but it was fair enough and I could have got it sooner if I went to pick it up.
It was early morning and it was still quite dark, the owner turned up and wheeled the bike up the drive. I gave him the cash for delivery and everything was done for free . He seemed to want to get away and wasn't in a talkative mood which was fine so off he went.
When the morning got lighter I went out to check the repairs and in all honesty I was totally flabbergasted. The quality of the repairs were debatable and I was really dissapointed. To top it off, I still had the issues with the engine stalling and the fact I spent all my savings on it just totally pissed me off.
Repairs
https://i1341.photobucket.com/albums/o743/DottyDuck/ride%20side%20of%20frame%20touch%20up_zpsyc3ndj8i.jpg
https://i1341.photobucket.com/albums/o743/DottyDuck/shock%20touch%20ups_zps5crvtn7m.jpg
https://i1341.photobucket.com/albums/o743/DottyDuck/engine%20bar%20touch%20up_zpsyfyct1kk.jpg
I looked at my rights and went to the Citizens advice bereu. They were helpful and stated I was entitled to my money back because the issue was present within the first month. They told me to approach the dealer first, failing that the finance company and if they weren't helpful to speak to the Financial Ombudsman.
I rang the dealer up and he just said that I should get the bike recovered etc. I told him I wanted to look at sorting something out as I have lost all faith in the bike but he seemed to fob me off.
I will continue this some other time as this has taken me agessssssss to write also it will give you all a break from reading this teffer style post :O #walloftext ____________________ CBT- 2012 Theory- 18/12/13 Mod 1- 07/01/14 Mod 2- 15/01/14
Old Bike: Zontes Panther 125cc - wrote off Current Bike: Kawasaki ZR7 |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 22:44 - 30 Apr 2017 Post subject: |
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tl;dr version so far:
Dotty: Bike is dangerous to ride.
Dealer: If you don't die it might get better.
Dotty: Okely dokely!
I need closure on this anecdote. Did you die? ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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DottyDuck |
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DottyDuck Nearly there...
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Rickymc |
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Rickymc L Plate Warrior
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owl |
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owl World Chat Champion
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 10:46 - 01 May 2017 Post subject: |
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The Duke 125 hilarity-fail thread had an Indian resident claiming that the 200s are made to higher standards than the 390s.
I mention this an something that's interesting rather than informative. It's a nation that keeps buying Royal Enfields, after all. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Old Thread Alert!
The last post was made 7 years, 36 days ago. Instead of replying here, would creating a new thread be more useful? |
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